Customer Service Representative

Customer Service RepresentativeSpanish Bilingual

Customer Service RepresentativeCustomer Service RepresentativeCustomer Service RepresentativeCustomer Service RepresentativeCustomer Service RepresentativeCustomer Service RepresentativeSpanish BilingualSpanish BilingualSpanish BilingualSpanish BilingualSpanish BilingualJob DetailsJob DetailsJob DetailsJob DetailsJob DetailsJob DetailsJob Position: Customer Service Representative (Spanish Bilingual)Job Position: Customer Service Representative (Spanish Bilingual)Job Position:Job Position:Job Position:Customer Service Representative (Spanish Bilingual)Customer Service Representative (Spanish Bilingual)Job Hours: 8-hour shift between 8:00 AM – 8:00 PM (EST), Monday–Friday. Must be flexible to work any of those hours.Job Hours: 8-hour shift between 8:00 AM – 8:00 PM (EST), Monday–Friday. Must be flexible to work any of those hours.Job Hours:Job Hours:Job Hours:8-hour shift between 8:00 AM – 8:00 PM (EST), Monday–Friday. Must be flexible to work any of those hours.8-hour shift between 8:00 AM – 8:00 PM (EST), Monday–Friday. Must be flexible to work any of those hours.Job Location: Winston Salem, NC- Remote 3 weeks, In office 3-4 days a monthJob Location: Winston Salem, NC- Remote 3 weeks, In office 3-4 days a monthJob Location:Job Location:Job Location:Winston Salem, NC- Remote 3 weeks, In office 3-4 days a monthWinston Salem, NC- Remote 3 weeks, In office 3-4 days a monthJob SummaryJob SummaryJob SummaryJob SummaryJob SummaryJob SummaryCustomer Service Representatives are responsible for making outbound or taking inbound customer calls in an automated, high-volume call center environment. They serve as the "Beverage Expert" for an assigned customer base, taking replenishment orders and selling new products and promotions to help grow account profit, revenue, and/or traffic. Increasing the client's volume and profit is the primary job accountability. This position requires Spanish and English bilingual proficiency (spoken and written).Customer Service Representatives are responsible for making outbound or taking inbound customer calls in an automated, high-volume call center environment. They serve as the "Beverage Expert" for an assigned customer base, taking replenishment orders and selling new products and promotions to help grow account profit, revenue, and/or traffic. Increasing the client's volume and profit is the primary job accountability. This position requires Spanish and English bilingual proficiency (spoken and written).Customer Service Representatives are responsible for making outbound or taking inbound customer calls in an automated, high-volume call center environment. They serve as the "Beverage Expert" for an assigned customer base, taking replenishment orders and selling new products and promotions to help grow account profit, revenue, and/or traffic. Increasing the client's volume and profit is the primary job accountability. This position requires Spanish and English bilingual proficiency (spoken and written).Customer Service Representatives are responsible for making outbound or taking inbound customer calls in an automated, high-volume call center environment. They serve as the "Beverage Expert" for an assigned customer base, taking replenishment orders and selling new products and promotions to help grow account profit, revenue, and/or traffic. Increasing the client's volume and profit is the primary job accountability. This position requires Spanish and English bilingual proficiency (spoken and written).Customer Service Representatives are responsible for handling, via telephone, routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps are expected to turn calls into positive experiences for customers using best call guidelines, and to exhibit active involvement and support of their team.Customer Service Representatives are responsible for handling, via telephone, routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps are expected to turn calls into positive experiences for customers using best call guidelines, and to exhibit active involvement and support of their team.Customer Service Representatives are responsible for handling, via telephone, routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps are expected to turn calls into positive experiences for customers using best call guidelines, and to exhibit active involvement and support of their team.Customer Service Representatives are responsible for handling, via telephone, routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps are expected to turn calls into positive experiences for customers using best call guidelines, and to exhibit active involvement and support of their team.Job responsibilities include adhering to an assigned schedule, addressing or escalating customer issues according to procedure, and selling beverages to established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication.Job responsibilities include adhering to an assigned schedule, addressing or escalating customer issues according to procedure, and selling beverages to established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication.Job responsibilities include adhering to an assigned schedule, addressing or escalating customer issues according to procedure, and selling beverages to established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication.Job responsibilities include adhering to an assigned schedule, addressing or escalating customer issues according to procedure, and selling beverages to established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication.QualificationsQualificationsQualificationsQualificationsQualificationsQualificationsBasicBasicBasicBasicBasic

• Minimum 1 years of experience in customer service, or a related call center role

Minimum 1 years of experience in customer service, or a related call center roleMinimum 1 years of experience in customer service, or a related call center roleMinimum 1 years of experience in customer service, or a related call center roleMinimum 1 years of experience in customer service, or a related call center role

• Must have a High School Diploma or equivalent (GED)

Must have a High School Diploma or equivalent (GED)Must have a High School Diploma or equivalent (GED)Must have a High School Diploma or equivalent (GED)Must have a High School Diploma or equivalent (GED)PreferredPreferredPreferredPreferredPreferred

• Must be bilingual in Spanish and English (spoken and written) — required for this position

Must be bilingual in Spanish and English (spoken and written) — required for this positionMust be bilingual in Spanish and English (spoken and written) — required for this positionMust be bilingual in Spanish and English (spoken and written) — required for this positionMust be bilingual in Spanish and English (spoken and written) — required for this position

• Experience in an automated, high-volume outbound/inbound call center environment

Experience in an automated, high-volume outbound/inbound call center environmentExperience in an automated, high-volume outbound/inbound call center environmentExperience in an automated, high-volume outbound/inbound call center environmentExperience in an automated, high-volume outbound/inbound call center environment

• Experience handling escalation calls and resolving delivery or product issues

Experience handling escalation calls and resolving delivery or product issuesExperience handling escalation calls and resolving delivery or product issuesExperience handling escalation calls and resolving delivery or product issuesExperience handling escalation calls and resolving delivery or product issues

• Proven track record of maintaining accurate and complete customer orders

Proven track record of maintaining accurate and complete customer ordersProven track record of maintaining accurate and complete customer ordersProven track record of maintaining accurate and complete customer ordersProven track record of maintaining accurate and complete customer orders

• Experience using issue resolution and follow-up techniques to manage customer relationships

Experience using issue resolution and follow-up techniques to manage customer relationshipsExperience using issue resolution and follow-up techniques to manage customer relationshipsExperience using issue resolution and follow-up techniques to manage customer relationshipsExperience using issue resolution and follow-up techniques to manage customer relationships

• Ability to work collaboratively and support team operations

Ability to work collaboratively and support team operationsAbility to work collaboratively and support team operationsAbility to work collaboratively and support team operationsAbility to work collaboratively and support team operationsWho We Areprocess reengineeringautomationEOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginInfosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.