Customer Service Representative - English - (Hotel Reservation)

Qualifications

• Proficient in English with minimum C1 level proficiency.
• Preferred candidates with hospitality, hotel, tourism, or customer service background.
• Strong communication and interpersonal skills.
• Willing to work on rotational shifts, including weekends and public holidays.
• Able to work onsite at G Tower, Ampang Park.
• Fresh graduates with relevant hospitality exposure are encouraged to apply.
• Prior experience in a 5-star hotel environment will be an added advantage.

Working Location

• G Tower, Ampang Park, Kuala Lumpur

Working Arrangement

• Rotational shift schedule
• Onsite working arrangement

Responsibilities

• Handle customer inquiries professionally via phone, email, and chat.
• Provide accurate information and support related to hotel services and guest experiences.
• Resolve customer concerns and complaints in a timely and professional manner.
• Deliver excellent customer service aligned with 5-star hospitality standards.
• Maintain clear and effective communication with internal teams to ensure smooth issue resolution.
• Ensure all customer interactions are properly documented in the system.
• Meet service quality, productivity, and customer satisfaction targets.