Customer Service Representative

Job detailsApplication formAbout the jobAbout Daybreak:We help people breathe easier at night, so they can sleep better and live healthier.Our custom-fit sleep apnea dental device enables doctor-directed care to happen completely at home, making treatment more accessible, convenient, and effective. From virtual consultations to insurance coordination, we guide patients through every step of their sleep health journey.At Daybreak, better sleep isn’t just a goal, it’s the outcome we deliver every day.About the Role:Our Customer Support team is at the heart of the patient experience. As a Customer Service Representative, you will help patients successfully navigate their treatment journey, from onboarding through optimization, ensuring they get the most out of their sleep apnea solution.This is not a traditional customer support role. You are directly supporting patient success, improving health outcomes, and helping people stay consistent with life-changing treatment.You’ll also play a unique dual role: delivering exceptional patient care while contributing to growth through referrals, reviews, and patient engagement, earning commission for the impact you drive.What You’ll Do:Support patients through phone, email, and SMS to ensure a smooth and successful treatment journeyHelp patients move from device fitting to long-term treatment success and optimizationAct as a key point of contact for questions, concerns, and ongoing supportIdentify opportunities to improve the patient experience and share feedback with internal teamsEncourage satisfied patients to share reviews and refer others to DaybreakHelp patients stay engaged and successful in their treatment planContribute to patient growth initiatives and earn commission based on outcomesWhat We’re Looking For:2+ years in customer support, patient care, account management, or a client-facing role (healthcare or DTC experience a plus)Strong communication skills, especially over phone, email, and textA genuine desire to help people and improve their experience and outcomesHigh ownership mindset: you don’t just answer questions, you solve problemsComfortable in a fast-paced, evolving environmentStrong problem-solving skills and emotional intelligenceExperience with CRM tools (Salesforce experience is a plus)Ability to commute and be in our West Los Angeles office, Monday through FridayWhat Makes This Role Unique:Impact-driven work: You’re helping patients treat sleep apnea and improve long-term health outcomes. It’s a customer support role that quite literally saves lives.Hybrid care + growth role: Support patients and contribute to business growth.Commission upside: Earn additional compensation by helping drive referrals, reviews, and patient engagement.High-growth environment: Your feedback and ideas directly shape how we improve the patient experience.Compensation:Base salary: $52,000 (hourly equivalent) + uncapped commission.Total earnings increase based on performance and patient engagement impact.Daybreak is an equal opportunity employer. We are committed to building a diverse, inclusive team and to creating a workplace where everyone can thrive. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.Apply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload filePersonal InformationFirst name*Last name*Email*Phone*🇺🇸+1LinkedIn URL*ProfileEducationAddExperienceAddResume*Drag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBADDITIONAL INFORMATIONIn-person Availability*Are you able to reasonably commute to and work in person in West LA/Santa Monica M-F?YesNoEqual Opportunity EmployerHelp us be an equal opportunity employerYou are requested (but not required) to fill in the personal data below. This information is used solely for government reporting and will not influence our hiring decisions.Race or ethnicitySelect...GenderSelect...Self-identification of Veteran status(Completion is voluntary and will not subject you to adverse treatment)Daybreak is a Government contractor subject to the Section 4212 of the Vietnam Era Veterans's Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, which requires Government contractors to take affirmative action to employ and advance in employment: (1) Disabled veterans - A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability; (2) Recently separated veteran - A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service; (3) Active duty wartime or campaign badge veteran - A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of Defense; (4) Armed forces service medal veteran - A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209). If you believe that you belong to any of the categories of protected veterans, please indicate by making the appropriate selection.Veteran StatusSelect...PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.Daybreak does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.Apply for this positionJob detailsApplication form