Customer Service

Company Description

We are seeking a dedicated Customer Service Representative to join our team in Riyadh, Saudi Arabia. In this role, you will be the primary point of contact for our valued customers, ensuring their needs are met with professionalism, empathy, and efficiency. As a key member of our customer-focused organization, you will play a crucial role in maintaining high levels of customer satisfaction and contributing to our company's success.

Job Description

• Respond promptly and effectively to customer inquiries via phone, email, and chat, striving for first-contact resolution
• Provide accurate information about our products, services, and policies to customers
• Process orders, refunds, and exchanges in a timely and accurate manner
• Identify and escalate complex issues to appropriate departments while keeping customers informed of progress
• Maintain detailed records of customer interactions and transactions using our customer relationship management (CRM) system
• Collaborate with team members to share knowledge and best practices for improving customer service
• Proactively identify opportunities to enhance customer experience and suggest improvements to existing processes
• Stay updated on company products, services, and policies to provide accurate and current information to customers
• Participate in regular team meetings and training sessions to continuously improve skills and knowledge
• Meet or exceed established performance metrics for call handling, customer satisfaction, and quality assurance

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field
• 1-2 years of experience in customer service or telesales
• Excellent verbal and written communication skills in English; bilingual proficiency (Arabic and English) is highly preferred
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to remain calm and professional under pressure
• Proficiency in MS Office suite and familiarity with CRM systems
• Exceptional time management and organizational skills
• Customer-focused mindset with a commitment to delivering high-quality service
• Ability to adapt to changing priorities and handle multiple tasks efficiently
• Strong team player with a positive attitude and willingness to learn
• Basic computer literacy and typing skills