CUSTOMER SERVICE EXECUTIVE

Job Summary:

· Salary: $2,500 0 $3,200

· Mon – Fri 8.30am – 5.30pm, Alt Sat 8.30am-12.30pm

· Location: Pandan Loop (Clementi)

· AWS + VB

· Lunch Provided

Job Responsibilities:

· Receive and process customer orders, ensuring accuracy and timely fulfillment.

· Monitor and update customers on the status of their orders

· Assist with order changes, cancellations, and amendments as required by the customer.

· Assist with customer inquiries regarding products, services, and pricing.

· Address customer complaints or issues.

· Offer product suggestions based on customer needs and preferences.

· Liaison with other departments on orders tracking status and fulfillment details

· Update and maintain accurate customer records in the system.

· Keep records of customer interactions, orders, and resolutions for future reference.

· Address and resolve any problems or discrepancies related to billing, product quality, service delivery or returns/exchange

· Gather customer feedback to share with the management team for continuous service improvement.

· Assist with administrative duties that support sales, marketing campaigns, or customer outreach efforts.

Job Requirement:

· Attention to detail and good organizational skills

· Ability to work in fast-pace environment

For a quick response, you may call or WhatsApp to +65 6902 8789 in the following format.

Position applied:

Name:

Alternatively, you may send your application and resume in MS Words format to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

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Nancsi Goh Pek Cheng

Registration Number: R24123939

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)