Job description
## Description Customer Service Coordinator – Supply Chain | The Estée Lauder Companies Are you passionate about delivering a great customer experience and interested in working behind some of the world’s most iconic beauty brands? We are looking for an energetic, solutions-focused Customer Service Coordinator to join The Estée Lauder Companies Middle East Supply Chain team. This is more than an order-processing role. We are looking for someone who understands the end-to-end Order-to-Cash (O2C) journey, takes ownership when things go wrong and is always looking for smarter, better ways to work. What you will do: * Own order processing, claims management and customer queries from validation through to resolution * Proactively troubleshoot order failures, supply constraints, delivery issues and fulfilment risks * Manage claims with a focus on timely resolution, root cause analysis and prevention * Track and report on service levels, order performance, claims trends and key operational KPIs * Partner closely with customers and internal teams to ensure issues are understood, answered and resolved * Identify opportunities to simplify, automate and improve processes, including workflows, BOTs and system enhancements and new ways of working. * Maintain strong data integrity, process controls and compliance ## Qualifications What we are looking for: * Strong experience across order and claims management, ideally within an O2C environment * Around 5 years’ relevant experience, depending on background and scope * SAP experience is a must * Strong analytical, reporting and problem solving capabilities * An agile, proactive and solutions-focused mindset with a strong sense of ownership and accountability * Strong customer focus with the energy and drive to follow through and get things done * Someone who naturally asks: “How can we make this work better?” This is an opportunity to join a fast-paced Supply Chain team supporting a diverse portfolio of prestige beauty brands across the Middle East, where customer experience, agility and operational excellence really matter.