Customer Service Assistant - dnata Singapore at dnata MEA - International Airports

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Summary The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints. Duties and ResponsibilitiesProvide quality customer servicesService customers at the check-in countersVerify passengers' identities at the gatesVerify information on travel documents, passports and/or visasProvide support to special needs customersHandle customer issues regarding irregular flight operationsProcess customer documentationHandle customer issues regarding automated check-in systemsUphold safety and/or security standardsInterpret and follow individual safety and/or security standards in the workplaceIdentify and report breaches of safety and/or security standards in the workplaceRequirementsMinimum GCE 5 “N” levels and aboveCustomer service experience preferredSummary The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints. Duties and ResponsibilitiesProvide quality customer servicesService customers at the check-in countersVerify passengers' identities at the gatesVerify information on travel documents, passports and/or visasProvide support to special needs customersHandle customer issues regarding irregular flight operationsProcess customer documentationHandle customer issues regarding automated check-in systemsUphold safety and/or security standardsInterpret and follow individual safety and/or security standards in the workplaceIdentify and report breaches of safety and/or security standards in the workplaceRequirementsMinimum GCE 5 “N” levels and aboveCustomer service experience preferred

Summary

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred