Customer Relations Executive

Job Description: Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership Handle customer’s concern, analyse root cause and take improvement activities Ensure all customers’ voice is promptly reported to dealer management Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System Ensure customer database is updated in timely manner and protected at all times through constant monitoring To ensure compliance to customer data utilization by dealer management and Honda Malaysia Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD) Coordinate First 1K PMSS activity with Sales Job Requirements: Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry) Excellent Telephony, Communication and Interpersonal skills Strong Language Skills Able to communicate effectively in English, Malay and local dialects (written and spoken) Prepare simple report (if required) Customer Service Oriented and believes that “customers come first” Competent in Microsoft Office (Word, Excel, Power Point). Independent, high commitment, self-motivated and good problem solving How to apply HZN Cars Sdn. Bhd. Any inquiry, please contact: [email protected] or [email protected] Description: Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership Handle customer’s concern, analyse root cause and take improvement activities Ensure all customers’ voice is promptly reported to dealer management Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System Ensure customer database is updated in timely manner and protected at all times through constant monitoring To ensure compliance to customer data utilization by dealer management and Honda Malaysia Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD) Coordinate First 1K PMSS activity with Sales Job Requirements: Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry) Excellent Telephony, Communication and Interpersonal skills Strong Language Skills Able to communicate effectively in English, Malay and local dialects (written and spoken) Prepare simple report (if required) Customer Service Oriented and believes that “customers come first” Competent in Microsoft Office (Word, Excel, Power Point). Independent, high commitment, self-motivated and good problem solving How to apply HZN Cars Sdn. Bhd. Any inquiry, please contact: [email protected] or [email protected] Description:Job Description:Job Description:Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership Handle customer’s concern, analyse root cause and take improvement activities Ensure all customers’ voice is promptly reported to dealer management Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System Ensure customer database is updated in timely manner and protected at all times through constant monitoring To ensure compliance to customer data utilization by dealer management and Honda Malaysia Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD) Coordinate First 1K PMSS activity with Sales Job Requirements: Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry) Excellent Telephony, Communication and Interpersonal skills Strong Language Skills Able to communicate effectively in English, Malay and local dialects (written and spoken) Prepare simple report (if required) Customer Service Oriented and believes that “customers come first” Competent in Microsoft Office (Word, Excel, Power Point). Independent, high commitment, self-motivated and good problem solving How to apply HZN Cars Sdn. Bhd. Any inquiry, please contact: [email protected] or [email protected] Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership Handle customer’s concern, analyse root cause and take improvement activities Ensure all customers’ voice is promptly reported to dealer management Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System Ensure customer database is updated in timely manner and protected at all times through constant monitoring To ensure compliance to customer data utilization by dealer management and Honda Malaysia Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD) Coordinate First 1K PMSS activity with Sales Job Requirements: Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry) Excellent Telephony, Communication and Interpersonal skills Strong Language Skills Able to communicate effectively in English, Malay and local dialects (written and spoken) Prepare simple report (if required) Customer Service Oriented and believes that “customers come first” Competent in Microsoft Office (Word, Excel, Power Point). Independent, high commitment, self-motivated and good problem solving How to apply HZN Cars Sdn. Bhd. Any inquiry, please contact: [email protected] or [email protected]

• Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
• Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
• Handle customer’s concern, analyse root cause and take improvement activities
• Ensure all customers’ voice is promptly reported to dealer management
• Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
• Ensure customer database is updated in timely manner and protected at all times through constant monitoring
• To ensure compliance to customer data utilization by dealer management and Honda Malaysia
• Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
• Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)
• Coordinate First 1K PMSS activity with Sales

Job Requirements:Job Requirements:Job Requirements:Requirements:Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry) Excellent Telephony, Communication and Interpersonal skills Strong Language Skills Able to communicate effectively in English, Malay and local dialects (written and spoken) Prepare simple report (if required) Customer Service Oriented and believes that “customers come first” Competent in Microsoft Office (Word, Excel, Power Point). Independent, high commitment, self-motivated and good problem solvingMinimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry) Excellent Telephony, Communication and Interpersonal skills Strong Language Skills Able to communicate effectively in English, Malay and local dialects (written and spoken) Prepare simple report (if required) Customer Service Oriented and believes that “customers come first” Competent in Microsoft Office (Word, Excel, Power Point). Independent, high commitment, self-motivated and good problem solving

• Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
• Excellent Telephony, Communication and Interpersonal skills
• Strong Language Skills
• Able to communicate effectively in English, Malay and local dialects (written and spoken)
• Prepare simple report (if required)
• Customer Service Oriented and believes that “customers come first”
• Competent in Microsoft Office (Word, Excel, Power Point).
• Independent, high commitment, self-motivated and good problem solving

How to apply

How to applyHow to apply

HZN Cars Sdn. Bhd.

HZN Cars Sdn. Bhd.

Any inquiry, please contact: [email protected] or [email protected]