Customer Operations Specialist

Waters CorporationJob LocationsMid Level
Active

Job description

Overview

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Responsibilities

Manage the entire process from contract to orderDraft, negotiate , revise and conclude the terms of the contract.Validate all contract terms for full complianceWork with customers and sales team to handle customer orders, timely and accurately process all orders in SAP to improve order fulfillment rate, and manage the whole shipment arrangementWork with service team to ensure all orders are delivered in time and upload delivery information in COMPASS systemLiaise on order inquiries, track fulfillment and drive cross-functional shipment improvement.Act as a window person to responsible for daily interaction and order inquires; Relied upon as an expert when working in teams and cross functionallyTrack the progress on order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rateOthersPrepare necessary report and use a data driven approach to summarize and basic analyze. Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.Assist project management and process optimization. Support the management team to ensure team tasks and projects with Waters’s goals, breaking them into actionable steps with clear ownership.Manage the entire process from contract to orderDraft, negotiate , revise and conclude the terms of the contract.Validate all contract terms for full complianceWork with customers and sales team to handle customer orders, timely and accurately process all orders in SAP to improve order fulfillment rate, and manage the whole shipment arrangementWork with service team to ensure all orders are delivered in time and upload delivery information in COMPASS systemLiaise on order inquiries, track fulfillment and drive cross-functional shipment improvement.Act as a window person to responsible for daily interaction and order inquires; Relied upon as an expert when working in teams and cross functionallyTrack the progress on order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rateOthersPrepare necessary report and use a data driven approach to summarize and basic analyze. Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.Assist project management and process optimization. Support the management team to ensure team tasks and projects with Waters’s goals, breaking them into actionable steps with clear ownership.Manage the entire process from contract to orderDraft, negotiate , revise and conclude the terms of the contract.Validate all contract terms for full complianceWork with customers and sales team to handle customer orders, timely and accurately process all orders in SAP to improve order fulfillment rate, and manage the whole shipment arrangementWork with service team to ensure all orders are delivered in time and upload delivery information in COMPASS systemLiaise on order inquiries, track fulfillment and drive cross-functional shipment improvement.Act as a window person to responsible for daily interaction and order inquires; Relied upon as an expert when working in teams and cross functionallyTrack the progress on order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rateOthersPrepare necessary report and use a data driven approach to summarize and basic analyze. Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.Assist project management and process optimization. Support the management team to ensure team tasks and projects with Waters’s goals, breaking them into actionable steps with clear ownership.
  • Manage the entire process from contract to order
Manage the entire process from contract to orderManage the entire process from contract to order
  • Draft, negotiate , revise and conclude the terms of the contract.Validate all contract terms for full compliance
Draft, negotiate , revise and conclude the terms of the contract.Validate all contract terms for full compliance
  • Work with customers and sales team to handle customer orders, timely and accurately process all orders in SAP to improve order fulfillment rate, and manage the whole shipment arrangement
Work with customers and sales team to handle customer orders, timely and accurately process all orders in SAP to improve order fulfillment rate, and manage the whole shipment arrangement
  • Work with service team to ensure all orders are delivered in time and upload delivery information in COMPASS system
Work with service team to ensure all orders are delivered in time and upload delivery information in COMPASS system
  • Liaise on order inquiries, track fulfillment and drive cross-functional shipment improvement.
Liaise on order inquiries, track fulfillment and drive cross-functional shipment improvement.Liaise on order inquiries, track fulfillment and drive cross-functional shipment improvement.
  • Act as a window person to responsible for daily interaction and order inquires; Relied upon as an expert when working in teams and cross functionally
Act as a window person to responsible for daily interaction and order inquires; Relied upon as an expert when working in teams and cross functionally
  • Track the progress on order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rate
Track the progress on order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rate
  • Others
OthersOthers
  • Prepare necessary report and use a data driven approach to summarize and basic analyze. Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.
Prepare necessary report and use a data driven approach to summarize and basic analyze. Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.
  • Assist project management and process optimization. Support the management team to ensure team tasks and projects with Waters’s goals, breaking them into actionable steps with clear ownership.
Assist project management and process optimization. Support the management team to ensure team tasks and projects with Waters’s goals, breaking them into actionable steps with clear ownership.

Qualifications

Education & Experience:University Degree in Commercial, International Trade or Logistics, or a related field of studyFamiliar with import and export business, 2+ years of relevant work experience in Customer Operations Order Process ManagementProficient knowledge of MS Office tools and related IT softwareWorking knowledge in SAP and Documentary Credit is a plusSkills:Customer oriented and result drivenStrong interactive skills and a good listener, with strong teamwork spiritExcellent communication skills in both written and verbal Chinese and EnglishWilling to learn new products, process systems and applications and quickly acquiring technical knowledgeAwareness of the impact and risks of choices, and the impact on the overall processAbility to multitask, prioritize, and adapt in a fast-paced environment, work under pressureEducation & Experience:University Degree in Commercial, International Trade or Logistics, or a related field of studyFamiliar with import and export business, 2+ years of relevant work experience in Customer Operations Order Process ManagementProficient knowledge of MS Office tools and related IT softwareWorking knowledge in SAP and Documentary Credit is a plusSkills:Customer oriented and result drivenStrong interactive skills and a good listener, with strong teamwork spiritExcellent communication skills in both written and verbal Chinese and EnglishWilling to learn new products, process systems and applications and quickly acquiring technical knowledgeAwareness of the impact and risks of choices, and the impact on the overall processAbility to multitask, prioritize, and adapt in a fast-paced environment, work under pressureEducation & Experience:University Degree in Commercial, International Trade or Logistics, or a related field of studyFamiliar with import and export business, 2+ years of relevant work experience in Customer Operations Order Process ManagementProficient knowledge of MS Office tools and related IT softwareWorking knowledge in SAP and Documentary Credit is a plusSkills:Customer oriented and result drivenStrong interactive skills and a good listener, with strong teamwork spiritExcellent communication skills in both written and verbal Chinese and EnglishWilling to learn new products, process systems and applications and quickly acquiring technical knowledgeAwareness of the impact and risks of choices, and the impact on the overall processAbility to multitask, prioritize, and adapt in a fast-paced environment, work under pressure

Education & Experience:

Education & Experience:
  • University Degree in Commercial, International Trade or Logistics, or a related field of study
University Degree in Commercial, International Trade or Logistics, or a related field of study
  • Familiar with import and export business, 2+ years of relevant work experience in Customer Operations Order Process Management
Familiar with import and export business, 2+ years of relevant work experience in Customer Operations Order Process Management
  • Proficient knowledge of MS Office tools and related IT software
Proficient knowledge of MS Office tools and related IT software
  • Working knowledge in SAP and Documentary Credit is a plus
Working knowledge in SAP and Documentary Credit is a plus

Skills:

Skills:
  • Customer oriented and result driven
Customer oriented and result driven
  • Strong interactive skills and a good listener, with strong teamwork spirit
Strong interactive skills and a good listener, with strong teamwork spirit
  • Excellent communication skills in both written and verbal Chinese and English
Excellent communication skills in both written and verbal Chinese and English
  • Willing to learn new products, process systems and applications and quickly acquiring technical knowledge
Willing to learn new products, process systems and applications and quickly acquiring technical knowledge
  • Awareness of the impact and risks of choices, and the impact on the overall process
Awareness of the impact and risks of choices, and the impact on the overall process
  • Ability to multitask, prioritize, and adapt in a fast-paced environment, work under pressure
Ability to multitask, prioritize, and adapt in a fast-paced environment, work under pressure