Customer Experience - Local Strategic Partner

Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet!

What You Can Expect

As a Customer Experience Local Strategic Partner, you are the key contact for customers and internal teams across the order-to-cash, service and loaner lifecycle, ensuring excellent service while helping improve the customer experience.

How You'll Create Impact

• Provide professional, timely support by phone and email and act as a trusted contact for customers and internal partners
• Process sales orders, manage exceptions and communicate clearly on order status, delivery priorities and urgent shipments
• Own customer cases through resolution, ensuring accurate documentation and a consistently high service standard
• Coordinate loaner activities, including scheduling, returns, pickup arrangements, invoicing and related administration
• Support returns, invoice queries, credit-note requests and complaint handling in line with established processes
• Share customer feedback and local-market insights to strengthen strategic relationships and service quality
• Contribute to digitalization and continuous-improvement initiatives, including EDI, OCR, automation and process optimization

What Makes You Stand Out

• Highly organized, accurate and able to manage competing priorities in a fast-paced environment
• Proactive problem solver with strong analytical skills and sound judgment in issue escalation and follow-up
• Customer-focused, communicative and collaborative, with the confidence to work across internal and external stakeholders

Your Background

• Completed commercial education or an equivalent qualification
• Initial experience in customer experience, order management, shared services, or a comparable operational environment
• Familiarity with SAP, Salesforce, MyMediset, CX Pocket App, and/or EDI/OCR workflows is an advantage
• Understanding of sales, consignment, loaner, or inventory processes is desirable
• Fluent written and spoken Dutch, French and English

EOE/M/F/Vet/Disability