Job description
Job detailsApplication formWe love the magic of memory keepingAt Journi, we’re on a mission to build the world’s most-downloaded printing app.With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed Photo Books and Prints. Our smart AI makes the process fast, simple, and joyful, so our users can spend less time editing and more time reliving their best stories.We’re on the lookout for an enthusiastic Customer Engagement & Retention Manager who will evolve our lifecycle management capabilities, driving retention, engagement, and customer lifetime value through more personalized, behavior-driven, and data-informed customer experiences at scale.🚀 What you'll doDesign, build, and optimize lifecycle CRM journeys — from onboarding to repurchase, re-engagement, and channel preference flowsImprove segmentation to make communication more relevant, based on behavior, lifecycle stage, purchase history, and acquisition sourceShift campaigns from generic, one-size-fits-all to dynamic and behavior-triggeredBuild contextual CRM touch points like in-app banners, embedded messaging, and behavioral shop personalizationRun A/B tests to boost retention and engagement, and turn results into concrete improvementsDefine how personalization impact gets measured and what initiatives are main revenue driversWork functionally to strengthen the CRM data foundation for smarter segmentation and personalizationSupport execution of global sales CRM campaigns, particularly during peak seasons🎒 Your bag of tricksMinimum 3 years in CRM, lifecycle, or retention marketing, ideally in a B2C app, subscription, or e-commerce/D2C environmentHands-on experience with a CRM and marketing automation platform (e.g. Braze, Iterable, Klaviyo, Salesforce Marketing Cloud, or similar)Track record designing and running behavior-triggered, segmented lifecycle campaigns (onboarding, activation, retention, reactivation, upsell)Experience with A/B testing and content-driven optimization along the customer journeyComfort working with data: campaign performance analytics, defining segmentation logic, behavioural data explorationStrong team and cross-functional collaborator, working well in a fast-paced open feedback environmentAnalytical mindset paired with strong execution — can easily move from strategy to hands-on campaign buildExcellent written and oral communication in English (native/C2 level)You have the right to work in the EU/Austria and are based in Vienna or open to relocating🔥 Nice-to-havesExperience with consumer apps and embedded/in-product messaging (in-app banners, behavioral shop personalization, dynamic content)Experience building or scaling a personalization framework from a lower-maturity baselineExposure to global or multi-market CRM campaignsSQL or similar query skills for self-serve segmentation/analysisGerman language (C1 level or higher). Other European languages are also a plus.✨ What we offerA happy team makes for a happy workplace. We wouldn’t be able to do what we do without our team, and that’s why we offer:A fair annual gross salary starting at EUR 50.000. Our final offer depends on your experience and qualifications.Plus, a bunch of awesome social benefits, such as:Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)Daily fuel: breakfast, Italian-style coffee, tea, and fresh daily lunches in our in-house eatery, with options for most dietary preferencesGo places: we reimburse your public transport card for ViennaTeam first: join our yearly team-building Journi to exciting destinationsMac your life easier: with a company MacBook, also available for personal useBoost your German: weekly in-house lessons in small groupsSpecial treatment: enjoy a premium membership on all Journi products... and more!📫 What to expect after you applyIntro call with the Talent Acquisition team (30 min)Skill assessment through a challengeTechnical Interview with Hiring Manager and Key Stakeholders (1.5hrs)Final interview with the Leadership team (1 h)Please include your CV and cover letter with your application.Apply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload fileLoading...Job detailsApplication form