Customer Care Colleague

Opportunity is closed

Opportunity is closed

Opportunity is closed

Posted Jan 12, 2021 Project ID: BCLYJP00004453

Posted Jan 12, 2021

Project ID: BCLYJP00004453

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Location Newcastle Upon tyne Hours/week 35 hrs/week Timeline 6 months Starts: Feb 8, 2021 Ends: Aug 7, 2021 Payrate range Unknown

Location Newcastle Upon tyne

Location Newcastle Upon tyne

Location Newcastle Upon tyne

Location

Newcastle Upon tyne

Hours/week 35 hrs/week

Hours/week 35 hrs/week

Hours/week 35 hrs/week

Hours/week

35 hrs/week

Timeline 6 months Starts: Feb 8, 2021 Ends: Aug 7, 2021

Timeline 6 months Starts: Feb 8, 2021 Ends: Aug 7, 2021

Timeline 6 months Starts: Feb 8, 2021 Ends: Aug 7, 2021

Timeline

6 months

Starts: Feb 8, 2021

Ends: Aug 7, 2021

Payrate range Unknown

Payrate range Unknown

Payrate range Unknown

Payrate range

Unknown

No previous banking knowledge is needed. You can apply from the retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what we are looking for. Length: 6 months (initially).You might be asked to work weekends and out of hours. Working hours can be between 7AM-11PM (Working from home may be a possibility some of the time once trained and IT equipment would be provided).PAYE only. Barclays Bank is looking for Customer Care experts to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to pick-up new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time. How are you going to help Barclays’ customers?Understanding Barclays’ products and servicesUsing initiative in developing resolutions by telephone, email, SMS, chat or in person, depending on customer preference, to achieve the right outcome and exceed expectationsDelighting the customer by offering a professional, caring, consistent and outstanding level of serviceBuilding meaningful relationships with customersBeing proactive, present and engaging with clients and colleaguesSharing new ideas of how to improve thingsProviding effective banking hall coordination assisting customers and providing everyday banking solutions where appropriateUndertaking till management and till balancing and taking responsibility for cash management and controlsCompleting all back office and administration activities such as updating customer records and building customer contact informationBeing proactive in understanding the short, medium and long term customer needs as the first point of contact, handing off to the relevant experts where appropriate You will enjoy this role if you are…Experienced in communicating with people and give customers a seamless serviceProven ability to use Microsoft Office tools to a high standardVery organisedAble to effectively manage your customer diary and react to periods of heavy customer footfallA strong and empathic communicator A real team player About BarclaysBarclays is a British universal bank. They are diversified by business, by different types of customers and clients, and by geography. Their businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by their service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Their values inform the foundations of their relationships with customers, clients, employees and contractors. DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in being themselves, feel included and empowered to add value.

No previous banking knowledge is needed. You can apply from the retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what we are looking for. Length: 6 months (initially).You might be asked to work weekends and out of hours. Working hours can be between 7AM-11PM (Working from home may be a possibility some of the time once trained and IT equipment would be provided).PAYE only. Barclays Bank is looking for Customer Care experts to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to pick-up new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time. How are you going to help Barclays’ customers?Understanding Barclays’ products and servicesUsing initiative in developing resolutions by telephone, email, SMS, chat or in person, depending on customer preference, to achieve the right outcome and exceed expectationsDelighting the customer by offering a professional, caring, consistent and outstanding level of serviceBuilding meaningful relationships with customersBeing proactive, present and engaging with clients and colleaguesSharing new ideas of how to improve thingsProviding effective banking hall coordination assisting customers and providing everyday banking solutions where appropriateUndertaking till management and till balancing and taking responsibility for cash management and controlsCompleting all back office and administration activities such as updating customer records and building customer contact informationBeing proactive in understanding the short, medium and long term customer needs as the first point of contact, handing off to the relevant experts where appropriate You will enjoy this role if you are…Experienced in communicating with people and give customers a seamless serviceProven ability to use Microsoft Office tools to a high standardVery organisedAble to effectively manage your customer diary and react to periods of heavy customer footfallA strong and empathic communicator A real team player About BarclaysBarclays is a British universal bank. They are diversified by business, by different types of customers and clients, and by geography. Their businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by their service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Their values inform the foundations of their relationships with customers, clients, employees and contractors. DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in being themselves, feel included and empowered to add value.

No previous banking knowledge is needed. You can apply from the retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what we are looking for.

No previous banking knowledge is needed. You can apply from the retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what we are looking for.

Length: 6 months (initially).

You might be asked to work weekends and out of hours. Working hours can be between 7AM-11PM (Working from home may be a possibility some of the time once trained and IT equipment would be provided).

PAYE only.

Barclays Bank is looking for Customer Care experts to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs.

This is an amazing opportunity to pick-up new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.

How are you going to help Barclays’ customers?

How are you going to help Barclays’ customers?

Understanding Barclays’ products and services

Understanding Barclays’ products and services

Using initiative in developing resolutions by telephone, email, SMS, chat or in person, depending on customer preference, to achieve the right outcome and exceed expectations

Using initiative in developing resolutions by telephone, email, SMS, chat or in person, depending on customer preference, to achieve the right outcome and exceed expectations

Delighting the customer by offering a professional, caring, consistent and outstanding level of service

Delighting the customer by offering a professional, caring, consistent and outstanding level of service

Building meaningful relationships with customers

Building meaningful relationships with customers