Customer Care Colleague

Opportunity is closed

Opportunity is closed

Opportunity is closed

Posted Jan 13, 2021 Project ID: BCLYJP00004099

Posted Jan 13, 2021

Project ID: BCLYJP00004099

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Location Portsmouth, Hampshire Hours/week 35 hrs/week Timeline 6 months Starts: Jan 11, 2021 Ends: Jun 30, 2021 Payrate range Unknown

Location Portsmouth, Hampshire

Location Portsmouth, Hampshire

Location Portsmouth, Hampshire

Location

Portsmouth, Hampshire

Hours/week 35 hrs/week

Hours/week 35 hrs/week

Hours/week 35 hrs/week

Hours/week

35 hrs/week

Timeline 6 months Starts: Jan 11, 2021 Ends: Jun 30, 2021

Timeline 6 months Starts: Jan 11, 2021 Ends: Jun 30, 2021

Timeline 6 months Starts: Jan 11, 2021 Ends: Jun 30, 2021

Timeline

6 months

Starts: Jan 11, 2021

Ends: Jun 30, 2021

Payrate range Unknown

Payrate range Unknown

Payrate range Unknown

Payrate range

Unknown

No previous banking knowledge is needed. You can apply from the retail, hospitality, travel, or any customer related industry. Your integrity, communication, and empathy are what we are looking for. Length: 6 months (initially) - Until 31 July 2021Location: Portsmouth – 107 Commercial Road, PO1 1BT Fees: 11.90 GBP/hourShift pattern - Can be rostered in Monday – Sunday 7 am – 10 pm (starting hours will be 9 am – 5 pm Monday – Friday to complete training) You might be asked to work weekends and out of hours. Working hours can be between 7 AM-11 PM (Working from home may be a possibility some of the time once trained and IT equipment would be provided). PAYE only.Free parking 15 minutes’ walk away in and around Church Road, Paid parking Cresswell Street and Market Road (both NCP car-parks). Regular bus routes into the City, train station 5 mins walk from the branch. Barclays Bank is looking for Customer Care experts to join their team on a contractbasis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to pick up new skills and help create moments that deeply matter to customers. One connection built, one problem solved one relationship at a time. How are you going to help Barclays’ customers? · Understanding Barclays’ products and services· Using initiative in developing resolutions by telephone, email, SMS, chat, orin-person, depending on customer preference, to achieve the right outcome andexceed expectations· Delighting the customer by offering a professional, caring, consistent and outstanding level of service· Building meaningful relationships with customers· Being proactive, present, and engaging with clients and colleagues· Sharing new ideas on how to improve things· Providing effective banking hall coordination assisting customers and providing everyday banking solutions where appropriate· Undertaking till management and till balancing and taking responsibility for cash management and controls· Completing all back office and administration activities such as updating customer records and building customer contact information· Being proactive in understanding the short, medium and long term customer needs as the first point of contact, handing off to the relevant experts where appropriate You will enjoy this role if you are…· Experienced in communicating with people and give customers a seamless service· Proven ability to use Microsoft Office tools to a high standard· Very organized· Able to effectively manage your customer diary and react to periods of heavycustomer footfall· A strong and empathic communicator· A real team player About Barclays Barclays is a British universal bank. They are diversified by business, by differenttypes of customers and clients, and by geography. Their businesses include consumerbanking and payments operations around the world, as well as a top-tier, full-service, global corporate and investment bank, all of which are supported by their service company which provides technology, operations, and functional services across the Group. Values Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence, and Stewardship. Their values inform the foundations of their relationshipswith customers, clients, employees, and contractors. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in being themselves, feel included, and empowered to add value.

No previous banking knowledge is needed. You can apply from the retail, hospitality, travel, or any customer related industry. Your integrity, communication, and empathy are what we are looking for. Length: 6 months (initially) - Until 31 July 2021Location: Portsmouth – 107 Commercial Road, PO1 1BT Fees: 11.90 GBP/hourShift pattern - Can be rostered in Monday – Sunday 7 am – 10 pm (starting hours will be 9 am – 5 pm Monday – Friday to complete training) You might be asked to work weekends and out of hours. Working hours can be between 7 AM-11 PM (Working from home may be a possibility some of the time once trained and IT equipment would be provided). PAYE only.Free parking 15 minutes’ walk away in and around Church Road, Paid parking Cresswell Street and Market Road (both NCP car-parks). Regular bus routes into the City, train station 5 mins walk from the branch. Barclays Bank is looking for Customer Care experts to join their team on a contractbasis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to pick up new skills and help create moments that deeply matter to customers. One connection built, one problem solved one relationship at a time. How are you going to help Barclays’ customers? · Understanding Barclays’ products and services· Using initiative in developing resolutions by telephone, email, SMS, chat, orin-person, depending on customer preference, to achieve the right outcome andexceed expectations· Delighting the customer by offering a professional, caring, consistent and outstanding level of service· Building meaningful relationships with customers· Being proactive, present, and engaging with clients and colleagues· Sharing new ideas on how to improve things· Providing effective banking hall coordination assisting customers and providing everyday banking solutions where appropriate· Undertaking till management and till balancing and taking responsibility for cash management and controls· Completing all back office and administration activities such as updating customer records and building customer contact information· Being proactive in understanding the short, medium and long term customer needs as the first point of contact, handing off to the relevant experts where appropriate You will enjoy this role if you are…· Experienced in communicating with people and give customers a seamless service· Proven ability to use Microsoft Office tools to a high standard· Very organized· Able to effectively manage your customer diary and react to periods of heavycustomer footfall· A strong and empathic communicator· A real team player About Barclays Barclays is a British universal bank. They are diversified by business, by differenttypes of customers and clients, and by geography. Their businesses include consumerbanking and payments operations around the world, as well as a top-tier, full-service, global corporate and investment bank, all of which are supported by their service company which provides technology, operations, and functional services across the Group. Values Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence, and Stewardship. Their values inform the foundations of their relationshipswith customers, clients, employees, and contractors. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in being themselves, feel included, and empowered to add value.

No previous banking knowledge is needed. You can apply from the retail, hospitality, travel, or any customer related industry. Your integrity, communication, and empathy are what we are looking for.

No previous banking knowledge is needed. You can apply from the retail, hospitality, travel, or any customer related industry. Your integrity, communication, and empathy are what we are looking for.

Length: 6 months (initially) - Until 31 July 2021

Length:

Location: Portsmouth – 107 Commercial Road, PO1 1BT

Location:

Fees: 11.90 GBP/hour

Fees:

Shift pattern - Can be rostered in Monday – Sunday 7 am – 10 pm (starting hours will be 9 am – 5 pm Monday – Friday to complete training)

Shift pattern

You might be asked to work weekends and out of hours. Working hours can be between 7 AM-11 PM (Working from home may be a possibility some of the time once trained and IT equipment would be provided).

You might be asked to work weekends and out of hours. Working hours can be between 7 AM-11 PM (Working from home may be a possibility some of the time once trained and IT equipment would be provided).

PAYE only.

PAYE only.

Free parking 15 minutes’ walk away in and around Church Road, Paid parking Cresswell Street and Market Road (both NCP car-parks). Regular bus routes into the City, train station 5 mins walk from the branch.

Barclays Bank is looking for Customer Care experts to join their team on a contract

Barclays Bank