Customer and Commercial Operations Specialist

Key Responsibilities

• Support quotes, orders, RMAs, and warranty claims; follow up on open transactions.

• Coordinate with internal teams to resolve delivery holds; execute TKM kit requests.

• Assist with billing and invoice reconciliation across TPM/FPM/TKM/Spares/Services.

• Help resolve invoice disputes and support AR follow-ups and delivery coordination.

• Provide proactive updates on high-value orders; expedite parts with internal teams.

• Monitor past-due and obsolete/problem parts; build system and process knowledge.

• Participate in system testing (RIT/UAT) and assist in resolving basic system issues (e.g., B2B, ASN) under guidance.

• Ensure assigned tasks follow established compliance procedures, standard POA and contribute to team-level KPIs and company goals.

• Support customer satisfaction by responding professionally to inquiries and resolving basic issues with empathy.

• Assist with MDG customer master setup and entitlement compliance under supervision.

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

Qualifications

Education:

Bachelor's Degree (Required)

Skills

Certifications:

Languages:

Years of Experience:

1 - 2 Years

Work Experience:

Additional Information

Shift:

Day (Taiwan)

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Referral Payment Plan:

None

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.