CTO

Job Scope

The Chief Technology Officer (CTO) will establish and set the company’s technology vision, strategies, and plans for growth. The CTO will be in charge of the company’s entire technological components and department resources. The CTO will supervise the systems and quality assurance processes and will focus on maintaining and improving all technological issues in the company and achieve the highest KPIs and service levels.

Job Duties and Responsibilities

· Develop the technical aspects of our company’s IT & Telephony strategies.

· Research any new technologies that may potentially increase the company’s competitive advantage and stability.

· Assist other departments in using technology effectively.

· Monitor system infrastructure to ensure system infrastructure and solutions are functioning and working efficiently and properly with the highest uptime at all times.

· Ensure systems and network complete stability in alignment with the company’s various telephony solutions.

· Build processes for data protection and quality assurance.

· Monitor Key Performance Indicators and metrics.

· Keep track of IT budgets.

· Ensure the IT budget has no unnecessary expenses.

· Reduce the risk of technological breaches and protect sensitive digital information.

· Respond to feedback from all departments, clients and stakeholders and use it to make improvements or adjustments needed to the company’s technology.

· Make executive decisions regarding the company’s technological needs.

· Oversee any changes in system architecture.

· Deploy and implement a disaster recovery, backup and business continuity plan in alignment of the company’s vision and objectives.

· Plan, develop and implement appropriate department policies and procedures.

• Focus on digital transformation.
  

Requirements

1. Communication Skills:

· Strong verbal and written communication skills in both Arabic and English Language

2. Personal Skills:

· An outspoken team player

· A high sense of responsibility and a keen eye for details

· Highly organized, analytical, and possesses abundant common sense

· Ability to work under pressure

· Proactive person

· Time management skills

3. Technical Skills:

· Strong knowledge in operating systems including databases, Cisco routers/firewalls and Microsoft Exchange

· Data security experience is a must and knowledge of IP networks and applications is also required

· Well organized, hard worker with strong documentation skills and excellent communication skills

• Certification such as CCNP, CCIE and Microsoft preferred
  

Minimum Qualifications

: Bachelor's degree in Computer Science, Engineering, or another similar field

Training

: IT in Contact Centers, accredited IT networking certification training is a strong plus

Minimum Experience

: +10 Years of Experience