CSX - Senior Associate, Contact Center Transformation

PwC[NY-New York FL-Tampa IL-Chicago DC-Washington TX-Dallas CA-Los Angeles MD-Baltimore MN-Minneapolis CO-Denver MA-Boston NJ-Florham Park CA-San Diego CA-San Francisco CA-Silicon Valley PA-Philadelphia WA-Seattle PA-Pittsburgh OR-Portland TX-Houston]full time

Activeverified 19h ago

Job description

We are recruiting a Senior Associate to lead contact centre transformation projects, focusing on enhancing customer experience and driving business growth. You will mentor junior staff, analyse client needs, and implement process improvements. Ideal candidates have significant consulting experience in customer service and a strong background in contact centre operations.