CoreAI Business Operations & Workforce Management Lead

Workforce and PCN Management Serve as the primary liaison between Executive Assistants and Finance for incremental, backfill, dual, buffer, and geographic-change PCN requests. Submit approved PCN requests through Oracle or Employee Central and communicate completed PCN information to the appropriate stakeholders. Manage backfill and incremental PCN requests across Oracle and Employee Central. Lead backfill PCN audits, ensuring requests align with approved location and level requirements and support cost neutrality. Create new PCNs when approved roles require a change in geographic location. Manage CoreAI buffer and incremental PCNs across OPEX and COGS. Partner with the Business Management Office and Executive Assistants to allocate buffer PCNs, maintain accurate records, and ensure allocations are reflected in team forecasted headcount. Partner with Finance and Executive Assistants on monthly PCN cleanup audits, including executing the audit, summarizing findings, and monitoring PCN closures. Support executive hiring partners in identifying PCNs for critical roles. Troubleshoot data validation, usability, and reporting issues. Facilitate cross-team reorganization and headcount movements when team administrators cannot complete the process independently. Support leadership-related headcount changes and other complex workforce transactions. Develop a consistent CoreAI framework for role expectations, systems learning, and operational onboarding. Establish mentoring or buddy support to provide new Executive Assistants with a consistent learning journey. Support the management and engagement of the virtual CoreAI Executive Assistant community. Establish consistent hardware procedures aligned with procurement requirements. Manage centralized SWAG ordering for cross-CoreAI programs and events. Ensure SWAG activities follow applicable compliance and procurement processes. Building relationships with CoS, business managers, and admin teams so I can better understand what teams need before changes happen. Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 1+ year(s) of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience. These requirements include but are not limited to the following specialized security screenings: Demonstrated experience in business operations, workforce management, headcount planning, finance operations, HR operations, or a related function. Experience managing detailed, multi-step operational processes involving multiple stakeholders and approval paths. Strong working knowledge of workforce-management concepts, including headcount, position controls, backfills, incremental positions, organizational changes, and geographic changes. Experience working with enterprise HR, finance, reporting, or workforce-management systems. Strong analytical and reporting skills, with the ability to identify data inconsistencies, summarize findings, and maintain accurate operational records. Proven ability to build collaborative relationships across Executive Assistant, Finance, HR, procurement, business management, and leadership teams. Ability to manage confidential workforce and organizational information with appropriate judgment and discretion. Strong organizational and project-management skills, with the ability to manage recurring audits, operational deadlines, and concurrent requests. Excellent written and verbal communication skills, including the ability to explain complex processes clearly and train users with varying levels of system experience. Demonstrated ability to work independently, identify process gaps, and drive work through completion in a complex and evolving environment. Experience with Oracle headcount reporting, Employee Central, or comparable enterprise workforce-management platforms. Experience supporting PCN, position-management, or headcount-allocation processes. Experience creating customized reports, reconciling workforce data, and supporting monthly audits. Experience developing onboarding programs, training materials, process documentation, or role-expectation frameworks. Experience partnering with procurement teams or managing centralized hardware, equipment, or branded merchandise programs. Familiarity with OPEX, COGS, forecasted headcount, cost-neutrality requirements, and workforce forecasting. Experience supporting a large, global, or highly matrixed technology organization. Ability to influence stakeholders and drive process consistency without direct authority.