COPE Health Solutions Careers - Technical Customer Success Manager

$139K–175.4KActive

Job description

COPE Health Solutions Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-12", "description": "

The Technical Customer Success Manager\u00A0plays a pivotal role in bridging technical expertise and customer-facing outcomes. This position focuses on empowering the sales team with compelling demonstrations and use case presentations while ensuring newly signed clients achieve their goals during implementation. Collaborating closely with key stakeholders across engineering, product, finance, and clinical leadership, this role ensures the SaaS platform evolves to meet customer needs and supports organizational growth.

\u00A0

FLSA Status

Exempt

Salary Range

$139,000 - $175,400

Reports To

Director, Customer Success and Technical Solutions

Direct Reports

\u00A0No

Location

Los Angeles, or remote with travel

Travel

Up to 40% , depending on location

Work Type

Regular

Schedule

Full Time

\u00A0

Position Description

Lead technical implementation and data integration for newly onboarded clients, configuring health plan, MSO, and delegated IPA data feeds including claims, eligibility, HIE, and clinical data\u00A0 into the ARC platform
Design, build, and troubleshoot data mapping, ETL/integration workflows, and data validation processes to ensure accurate, complete, and timely data flow into ARC and its downstream Care Management, Utilization Management, Analytics, and Provider applications
Support both internal and external client relationships to ensure adoption, retention, and expansion of the ARC platform, including training on platforms and resolving integration challenges.
Provide hands-on technical guidance, such as designing workflows for data aggregation, analytics tools, and tech capabilities to support clinical and financial goals
Act as a strategic advisor for clients, troubleshooting data integrations and architecting solutions to enhance value-based care outcomes
Monitor industry trends in healthcare tech to ensure\u00A0success, engineering, product, and sales teams.
Develop and articulate strategic recommendations aligned with client goals related to quality performance, cost management, and financial sustainability.
Partner with analytics, finance, clinical and actuarial resources to assess cost drivers, risk adjustment performance, and quality outcomes.

Build strong relationships with client leadership, serving as a trusted advisor throughout the engagement lifecycle.

Contribute to thought leadership through development of articles, case studies, implementation playbooks, internal curricula, and client-facing content.

Qualifications:

Master\u2019s degree in an applicable field preferred (e.g., MBA, MPH, MHA, MPA)

At least 5 years of health care analytics and/or consulting experience of progressively advanced reports, data management and visualization experience.

Knowledge of the data sources needed to run MSO services for health plans and delegated IPAs, Shared Savings Arrangements, and CMS ACO models including claims, eligibility, utilization, HIE, and clinical data\u00A0
Understanding of how this data maps to and supports Care Management (CM), Utilization Management (UM), Analytics, and Provider applications at the point of care\u00A0
Proven experience in SaaS platform support, implementation, or technical account management, with a strong understanding of software architecture and delivery.
Exceptional communication and presentation skills, with the ability to distill complex technical concepts for non-technical audiences, including sales teams and clients.
Experience collaborating with cross-functional teams, including sales, engineering, product, finance, and clinical stakeholders.
Prior experience in:

Population health management reporting and analytics
Health information technology
Health care policy with experience in CMS, Medicare, and Medicaid contracts
Healthcare claims data and clinical data integration (EMR, HIE, etc.)

Strong project management skills, including organization, prioritization, and problem-solving skills; strong oral, verbal and interpersonal communication skills. Ability to take direction and feedback from both internal and external stakeholders.
Ability to work effectively on multiple projects in a fast-paced environment

Benefits:\u00A0

As a firm passionate about health care, we\u2019re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/.

About COPE Health Solutions
COPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers. For more information, visit CopeHealthSolutions.com.

To Apply:\u00A0

To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.

\u00A0

", "hiringOrganization": "COPE Health Solutions", "employmentType": "Full-Time", "industry": "Analytics for Risk Contracting (ARC)", "identifier": "oxIDAfwc", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "United States" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Los Angeles", "addressRegion": "California", "addressCountry": "United States" } } ], "title": "Technical Customer Success Manager", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Customer Success Manager Analytics for Risk Contracting (ARC) United States Los Angeles, California Apply Description The Technical Customer Success Manager plays a pivotal role in bridging technical expertise and customer-facing outcomes. This position focuses on empowering the sales team with compelling demonstrations and use case presentations while ensuring newly signed clients achieve their goals during implementation. Collaborating closely with key stakeholders across engineering, product, finance, and clinical leadership, this role ensures the SaaS platform evolves to meet customer needs and supports organizational growth. FLSA StatusExemptSalary Range$139,000 - $175,400Reports ToDirector, Customer Success and Technical SolutionsDirect Reports NoLocationLos Angeles, or remote with travelTravelUp to 40% , depending on locationWork TypeRegularScheduleFull Time Position DescriptionLead technical implementation and data integration for newly onboarded clients, configuring health plan, MSO, and delegated IPA data feeds including claims, eligibility, HIE, and clinical data into the ARC platformDesign, build, and troubleshoot data mapping, ETL/integration workflows, and data validation processes to ensure accurate, complete, and timely data flow into ARC and its downstream Care Management, Utilization Management, Analytics, and Provider applicationsSupport both internal and external client relationships to ensure adoption, retention, and expansion of the ARC platform, including training on platforms and resolving integration challenges.Provide hands-on technical guidance, such as designing workflows for data aggregation, analytics tools, and tech capabilities to support clinical and financial goalsAct as a strategic advisor for clients, troubleshooting data integrations and architecting solutions to enhance value-based care outcomesMonitor industry trends in healthcare tech to ensure success, engineering, product, and sales teams.Develop and articulate strategic recommendations aligned with client goals related to quality performance, cost management, and financial sustainability.Partner with analytics, finance, clinical and actuarial resources to assess cost drivers, risk adjustment performance, and quality outcomes.Build strong relationships with client leadership, serving as a trusted advisor throughout the engagement lifecycle.Contribute to thought leadership through development of articles, case studies, implementation playbooks, internal curricula, and client-facing content.Qualifications:Master’s degree in an applicable field preferred (e.g., MBA, MPH, MHA, MPA)At least 5 years of health care analytics and/or consulting experience of progressively advanced reports, data management and visualization experience.Knowledge of the data sources needed to run MSO services for health plans and delegated IPAs, Shared Savings Arrangements, and CMS ACO models including claims, eligibility, utilization, HIE, and clinical data Understanding of how this data maps to and supports Care Management (CM), Utilization Management (UM), Analytics, and Provider applications at the point of care Proven experience in SaaS platform support, implementation, or technical account management, with a strong understanding of software architecture and delivery.Exceptional communication and presentation skills, with the ability to distill complex technical concepts for non-technical audiences, including sales teams and clients.Experience collaborating with cross-functional teams, including sales, engineering, product, finance, and clinical stakeholders.Prior experience in: Population health management reporting and analyticsHealth information technologyHealth care policy with experience in CMS, Medicare, and Medicaid contractsHealthcare claims data and clinical data integration (EMR, HIE, etc.)Strong project management skills, including organization, prioritization, and problem-solving skills; strong oral, verbal and interpersonal communication skills. Ability to take direction and feedback from both internal and external stakeholders.Ability to work effectively on multiple projects in a fast-paced environmentBenefits: As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/.About COPE Health SolutionsCOPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers. For more information, visit CopeHealthSolutions.com.To Apply: To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

COPE Health Solutions Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-12", "description": "

\u00A0

FLSA Status

Exempt

Salary Range

$139,000 - $175,400

Reports To

Director, Customer Success and Technical Solutions

Direct Reports

\u00A0No

Location

Los Angeles, or remote with travel

Travel

Up to 40% , depending on location

Work Type

Regular

Schedule

Full Time

\u00A0

Position Description

Lead technical implementation and data integration for newly onboarded clients, configuring health plan, MSO, and delegated IPA data feeds including claims, eligibility, HIE, and clinical data\u00A0 into the ARC platform
Design, build, and troubleshoot data mapping, ETL/integration workflows, and data validation processes to ensure accurate, complete, and timely data flow into ARC and its downstream Care Management, Utilization Management, Analytics, and Provider applications
Support both internal and external client relationships to ensure adoption, retention, and expansion of the ARC platform, including training on platforms and resolving integration challenges.
Provide hands-on technical guidance, such as designing workflows for data aggregation, analytics tools, and tech capabilities to support clinical and financial goals
Act as a strategic advisor for clients, troubleshooting data integrations and architecting solutions to enhance value-based care outcomes
Monitor industry trends in healthcare tech to ensure\u00A0success, engineering, product, and sales teams.
Develop and articulate strategic recommendations aligned with client goals related to quality performance, cost management, and financial sustainability.
Partner with analytics, finance, clinical and actuarial resources to assess cost drivers, risk adjustment performance, and quality outcomes.

Build strong relationships with client leadership, serving as a trusted advisor throughout the engagement lifecycle.

Contribute to thought leadership through development of articles, case studies, implementation playbooks, internal curricula, and client-facing content.

Qualifications:

Master\u2019s degree in an applicable field preferred (e.g., MBA, MPH, MHA, MPA)

At least 5 years of health care analytics and/or consulting experience of progressively advanced reports, data management and visualization experience.

Knowledge of the data sources needed to run MSO services for health plans and delegated IPAs, Shared Savings Arrangements, and CMS ACO models including claims, eligibility, utilization, HIE, and clinical data\u00A0
Understanding of how this data maps to and supports Care Management (CM), Utilization Management (UM), Analytics, and Provider applications at the point of care\u00A0
Proven experience in SaaS platform support, implementation, or technical account management, with a strong understanding of software architecture and delivery.
Exceptional communication and presentation skills, with the ability to distill complex technical concepts for non-technical audiences, including sales teams and clients.
Experience collaborating with cross-functional teams, including sales, engineering, product, finance, and clinical stakeholders.
Prior experience in:

Population health management reporting and analytics
Health information technology
Health care policy with experience in CMS, Medicare, and Medicaid contracts
Healthcare claims data and clinical data integration (EMR, HIE, etc.)

Strong project management skills, including organization, prioritization, and problem-solving skills; strong oral, verbal and interpersonal communication skills. Ability to take direction and feedback from both internal and external stakeholders.
Ability to work effectively on multiple projects in a fast-paced environment

Benefits:\u00A0

To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.

\u00A0

COPE Health Solutions Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-12", "description": "

\u00A0

FLSA Status

Exempt

Salary Range

$139,000 - $175,400

Reports To

Director, Customer Success and Technical Solutions

Direct Reports

\u00A0No

Location

Los Angeles, or remote with travel

Travel

Up to 40% , depending on location

Work Type

Regular

Schedule

Full Time

\u00A0

Position Description

Lead technical implementation and data integration for newly onboarded clients, configuring health plan, MSO, and delegated IPA data feeds including claims, eligibility, HIE, and clinical data\u00A0 into the ARC platform
Design, build, and troubleshoot data mapping, ETL/integration workflows, and data validation processes to ensure accurate, complete, and timely data flow into ARC and its downstream Care Management, Utilization Management, Analytics, and Provider applications
Support both internal and external client relationships to ensure adoption, retention, and expansion of the ARC platform, including training on platforms and resolving integration challenges.
Provide hands-on technical guidance, such as designing workflows for data aggregation, analytics tools, and tech capabilities to support clinical and financial goals
Act as a strategic advisor for clients, troubleshooting data integrations and architecting solutions to enhance value-based care outcomes
Monitor industry trends in healthcare tech to ensure\u00A0success, engineering, product, and sales teams.
Develop and articulate strategic recommendations aligned with client goals related to quality performance, cost management, and financial sustainability.
Partner with analytics, finance, clinical and actuarial resources to assess cost drivers, risk adjustment performance, and quality outcomes.

Build strong relationships with client leadership, serving as a trusted advisor throughout the engagement lifecycle.

Contribute to thought leadership through development of articles, case studies, implementation playbooks, internal curricula, and client-facing content.

Qualifications:

Master\u2019s degree in an applicable field preferred (e.g., MBA, MPH, MHA, MPA)

At least 5 years of health care analytics and/or consulting experience of progressively advanced reports, data management and visualization experience.

Knowledge of the data sources needed to run MSO services for health plans and delegated IPAs, Shared Savings Arrangements, and CMS ACO models including claims, eligibility, utilization, HIE, and clinical data\u00A0
Understanding of how this data maps to and supports Care Management (CM), Utilization Management (UM), Analytics, and Provider applications at the point of care\u00A0
Proven experience in SaaS platform support, implementation, or technical account management, with a strong understanding of software architecture and delivery.
Exceptional communication and presentation skills, with the ability to distill complex technical concepts for non-technical audiences, including sales teams and clients.
Experience collaborating with cross-functional teams, including sales, engineering, product, finance, and clinical stakeholders.
Prior experience in:

Population health management reporting and analytics
Health information technology
Health care policy with experience in CMS, Medicare, and Medicaid contracts
Healthcare claims data and clinical data integration (EMR, HIE, etc.)

Strong project management skills, including organization, prioritization, and problem-solving skills; strong oral, verbal and interpersonal communication skills. Ability to take direction and feedback from both internal and external stakeholders.
Ability to work effectively on multiple projects in a fast-paced environment

Benefits:\u00A0

To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.

\u00A0

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-12", "description": "

\u00A0

FLSA Status

Exempt

Salary Range

$139,000 - $175,400

Reports To

Director, Customer Success and Technical Solutions

Direct Reports

\u00A0No

Location

Los Angeles, or remote with travel

Travel

Up to 40% , depending on location

Work Type

Regular

Schedule

Full Time

\u00A0

Position Description

Lead technical implementation and data integration for newly onboarded clients, configuring health plan, MSO, and delegated IPA data feeds including claims, eligibility, HIE, and clinical data\u00A0 into the ARC platform
Design, build, and troubleshoot data mapping, ETL/integration workflows, and data validation processes to ensure accurate, complete, and timely data flow into ARC and its downstream Care Management, Utilization Management, Analytics, and Provider applications
Support both internal and external client relationships to ensure adoption, retention, and expansion of the ARC platform, including training on platforms and resolving integration challenges.
Provide hands-on technical guidance, such as designing workflows for data aggregation, analytics tools, and tech capabilities to support clinical and financial goals
Act as a strategic advisor for clients, troubleshooting data integrations and architecting solutions to enhance value-based care outcomes
Monitor industry trends in healthcare tech to ensure\u00A0success, engineering, product, and sales teams.
Develop and articulate strategic recommendations aligned with client goals related to quality performance, cost management, and financial sustainability.
Partner with analytics, finance, clinical and actuarial resources to assess cost drivers, risk adjustment performance, and quality outcomes.

Build strong relationships with client leadership, serving as a trusted advisor throughout the engagement lifecycle.

Contribute to thought leadership through development of articles, case studies, implementation playbooks, internal curricula, and client-facing content.

Qualifications:

Master\u2019s degree in an applicable field preferred (e.g., MBA, MPH, MHA, MPA)

At least 5 years of health care analytics and/or consulting experience of progressively advanced reports, data management and visualization experience.

Knowledge of the data sources needed to run MSO services for health plans and delegated IPAs, Shared Savings Arrangements, and CMS ACO models including claims, eligibility, utilization, HIE, and clinical data\u00A0
Understanding of how this data maps to and supports Care Management (CM), Utilization Management (UM), Analytics, and Provider applications at the point of care\u00A0
Proven experience in SaaS platform support, implementation, or technical account management, with a strong understanding of software architecture and delivery.
Exceptional communication and presentation skills, with the ability to distill complex technical concepts for non-technical audiences, including sales teams and clients.
Experience collaborating with cross-functional teams, including sales, engineering, product, finance, and clinical stakeholders.
Prior experience in:

Population health management reporting and analytics
Health information technology
Health care policy with experience in CMS, Medicare, and Medicaid contracts
Healthcare claims data and clinical data integration (EMR, HIE, etc.)

Strong project management skills, including organization, prioritization, and problem-solving skills; strong oral, verbal and interpersonal communication skills. Ability to take direction and feedback from both internal and external stakeholders.
Ability to work effectively on multiple projects in a fast-paced environment

Benefits:\u00A0

To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.

\u00A0

Technical Customer Success Manager

Analytics for Risk Contracting (ARC) United States Los Angeles, California