What You Will Do
You will independently run and improve key processes, across case triage, data management, reporting, basic risk advice, and knowledge/awareness efforts.You will monitor local inbox (as applicable), run manual checks of systems for contextual information, assign new Engage records, follow-up with specialist teams and advisors as needed, take steps to improve processes where possible, and support best practice transfer.You will ensure the primary data source of truth for our risk case management system remains up to date, including running data quality checks and reconciliation calls with advisors, creating shell cases, and merging cases. You will follow-up on case completion and ensure cases are closed out in a timely way including on cases that require PRACL approval.You will produce standardized and occasional bespoke reports for the region and/or Cells (offices / sectors). You will handle basic risk checks/provide standard advice to CSTs (e.g., basic checks in certain risk areas, or answer Ask Risk type questions from CSTs). You will support non-case related priorities including regional or sector awareness/training, knowledge and regional connectivity. You will provide your colleagues in CSR and other firm functions colleagues advice on leveraging tools (CMS, Engage) and network.Your work will help support the Client Service Risk Function and advisors who work with McKinsey’s Partners and the Client Service Risk Committee (CSRC – a committee of respected Senior Partners and firm functions professionals that advises on the most complex risks). Coordinator work will help to inform how the firm can best serve its clients while managing the risks involved.You will be based in Costa Rica as part of our Client Service Risk Americas team. This team informs how the firm can best serve its clients while managing the risks involved.
Who You Will Work With
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
Your Background
- Bachelor's degree or equivalent required
- 1+ years of relevant experience in professional services (including consulting), legal, risk, finance or communications industries is preferred but not required
- Demonstrated intellectual curiosity and integrity, with interest and/or experience in risk and governance issues
- Proficiency in basic business software (e.g., Outlook, Excel, Word, PowerPoint)
- Excellent customer service orientation
- Superior organizational skills
- Emerging team leadership skills
- Tolerance for ambiguity and change
- Foundational knowledge of process/project management
- Ability to direct work for others
- Ability to build own gravitas when working with senior stakeholders
- Strong written/verbal communications
