Our client is looking for a Content Strategist to join their team in Dublin, Ireland.Duration - 31st December 2026Location - Ireland RemoteSummary: WhatsApp helps bring friends, families, communities, and millions of others together — and we're just getting started. We're looking for a proactive, motivated Content Strategist to join our team and help shape the support experience for our global user base. This role is ideal for someone who combines a passion for product with a commitment to outstanding user experiences. You'll use data-driven thinking, a start-up mindset, and deep content expertise to create clear, effective resources that help WhatsApp users get the most out of our platform — including content that powers Generative AI. Responsibilities Find and verify insights: Conduct Root Cause Analyses (RCAs) on user support tickets to identify issues with our support chatbot, including issue replication and debugging. Scope the prevalence and impact of issues using available data toolsResolve content issues: Mitigate identified issues through content updates, prompt engineering, and index patching, iterating as needed to ensure accuracy and quality Triage and escalate: Where issues fall outside of content — such as retrieval, response generation, or platform bugs — triage and route to the relevant teams (e.g. Engineering, Support Ops) with clear, well-documented context Test and validate: Dogfood the support chatbot to verify issue resolution post-fix, and debug further if issues persist Write, edit, test, and improve Help Center articles and customer support responses grounded in content strategy Develop and refine content to enable Generative AI experiences Apply, maintain, and champion content standards and best practices across the team Use data to inform content decisions and partner with cross-functional teams to improve WhatsApp's support experiences Manage multiple projects simultaneously with close attention to detail, navigating tight and frequently shifting deadlines Collaborate with Product, Engineering, and Operations teams to craft effective, empathetic support messaging Raise feedback and process improvement recommendations with associated teams to continuously enhance workflows and toolingBenefitsCompetitive salaryHealthcare contribution and inclusion in company pension schemeWork laptop and phone25 days annual leave (pro-rata) plus paid bank holidaysExpanding workforce with potential for career progression for top performersOur client is looking for a Content Strategist to join their team in Dublin, Ireland.Duration - 31st December 2026Location - Ireland RemoteSummary: WhatsApp helps bring friends, families, communities, and millions of others together — and we're just getting started. We're looking for a proactive, motivated Content Strategist to join our team and help shape the support experience for our global user base. This role is ideal for someone who combines a passion for product with a commitment to outstanding user experiences. You'll use data-driven thinking, a start-up mindset, and deep content expertise to create clear, effective resources that help WhatsApp users get the most out of our platform — including content that powers Generative AI. Responsibilities Find and verify insights: Conduct Root Cause Analyses (RCAs) on user support tickets to identify issues with our support chatbot, including issue replication and debugging. Scope the prevalence and impact of issues using available data toolsResolve content issues: Mitigate identified issues through content updates, prompt engineering, and index patching, iterating as needed to ensure accuracy and quality Triage and escalate: Where issues fall outside of content — such as retrieval, response generation, or platform bugs — triage and route to the relevant teams (e.g. Engineering, Support Ops) with clear, well-documented context Test and validate: Dogfood the support chatbot to verify issue resolution post-fix, and debug further if issues persist Write, edit, test, and improve Help Center articles and customer support responses grounded in content strategy Develop and refine content to enable Generative AI experiences Apply, maintain, and champion content standards and best practices across the team Use data to inform content decisions and partner with cross-functional teams to improve WhatsApp's support experiences Manage multiple projects simultaneously with close attention to detail, navigating tight and frequently shifting deadlines Collaborate with Product, Engineering, and Operations teams to craft effective, empathetic support messaging Raise feedback and process improvement recommendations with associated teams to continuously enhance workflows and toolingOur client is looking for a Content Strategist to join their team in Dublin, Ireland.Our client is looking forOur client is looking fora Content Strategist to join their team in Dublin, Ireland.a Content Strategist to join their team in Dublin, Ireland.Duration - 31st December 2026Duration - 31st December 2026Duration - 31st December 2026Location - Ireland RemoteLocation - Ireland RemoteLocation - Ireland Remote

Summary:

Summary:Summary:Summary:Summary:Summary:

WhatsApp helps bring friends, families, communities, and millions of others together — and we're just getting started. We're looking for a proactive, motivated Content Strategist to join our team and help shape the support experience for our global user base. This role is ideal for someone who combines a passion for product with a commitment to outstanding user experiences. You'll use data-driven thinking, a start-up mindset, and deep content expertise to create clear, effective resources that help WhatsApp users get the most out of our platform — including content that powers Generative AI.

WhatsApp helps bring friends, families, communities, and millions of others together — and we're just getting started. We're looking for a proactive, motivated Content Strategist to join our team and help shape the support experience for our global user base. This role is ideal for someone who combines a passion for product with a commitment to outstanding user experiences. You'll use data-driven thinking, a start-up mindset, and deep content expertise to create clear, effective resources that help WhatsApp users get the most out of our platform — including content that powers Generative AI.WhatsApp helps bring friends, families, communities, and millions of others together — and we're just getting started. We're looking for a proactive, motivated Content Strategist to join our team and help shape the support experience for our global user base. This role is ideal for someone who combines a passion for product with a commitment to outstanding user experiences. You'll use data-driven thinking, a start-up mindset, and deep content expertise to create clear, effective resources that help WhatsApp users get the most out of our platform — including content that powers Generative AI.ResponsibilitiesResponsibilitiesResponsibilitiesResponsibilities

• Find and verify insights: Conduct Root Cause Analyses (RCAs) on user support tickets to identify issues with our support chatbot, including issue replication and debugging. Scope the prevalence and impact of issues using available data tools

Find and verify insights: Conduct Root Cause Analyses (RCAs) on user support tickets to identify issues with our support chatbot, including issue replication and debugging. Scope the prevalence and impact of issues using available data toolsFind and verify insights: Conduct Root Cause Analyses (RCAs) on user support tickets to identify issues with our support chatbot, including issue replication and debugging. Scope the prevalence and impact of issues using available data toolsFind and verify insights: Conduct Root Cause Analyses (RCAs) on user support tickets to identify issues with our support chatbot, including issue replication and debugging. Scope the prevalence and impact of issues using available data tools

• Resolve content issues: Mitigate identified issues through content updates, prompt engineering, and index patching, iterating as needed to ensure accuracy and quality

Resolve content issues: Mitigate identified issues through content updates, prompt engineering, and index patching, iterating as needed to ensure accuracy and qualityResolve content issues: Mitigate identified issues through content updates, prompt engineering, and index patching, iterating as needed to ensure accuracy and qualityResolve content issues: Mitigate identified issues through content updates, prompt engineering, and index patching, iterating as needed to ensure accuracy and quality

• Triage and escalate: Where issues fall outside of content — such as retrieval, response generation, or platform bugs — triage and route to the relevant teams (e.g. Engineering, Support Ops) with clear, well-documented context

Triage and escalate: Where issues fall outside of content — such as retrieval, response generation, or platform bugs — triage and route to the relevant teams (e.g. Engineering, Support Ops) with clear, well-documented contextTriage and escalate: Where issues fall outside of content — such as retrieval, response generation, or platform bugs — triage and route to the relevant teams (e.g. Engineering, Support Ops) with clear, well-documented contextTriage and escalate: Where issues fall outside of content — such as retrieval, response generation, or platform bugs — triage and route to the relevant teams (e.g. Engineering, Support Ops) with clear, well-documented context

• Test and validate: Dogfood the support chatbot to verify issue resolution post-fix, and debug further if issues persist

Test and validate: Dogfood the support chatbot to verify issue resolution post-fix, and debug further if issues persistTest and validate: Dogfood the support chatbot to verify issue resolution post-fix, and debug further if issues persistTest and validate: Dogfood the support chatbot to verify issue resolution post-fix, and debug further if issues persist

• Write, edit, test, and improve Help Center articles and customer support responses grounded in content strategy

Write, edit, test, and improve Help Center articles and customer support responses grounded in content strategyWrite, edit, test, and improve Help Center articles and customer support responses grounded in content strategyWrite, edit, test, and improve Help Center articles and customer support responses grounded in content strategy

• Develop and refine content to enable Generative AI experiences

Develop and refine content to enable Generative AI experiencesDevelop and refine content to enable Generative AI experiencesDevelop and refine content to enable Generative AI experiences

• Apply, maintain, and champion content standards and best practices across the team

Apply, maintain, and champion content standards and best practices across the teamApply, maintain, and champion content standards and best practices across the teamApply, maintain, and champion content standards and best practices across the team

• Use data to inform content decisions and partner with cross-functional teams to improve WhatsApp's support experiences

Use data to inform content decisions and partner with cross-functional teams to improve WhatsApp's support experiencesUse data to inform content decisions and partner with cross-functional teams to improve WhatsApp's support experiencesUse data to inform content decisions and partner with cross-functional teams to improve WhatsApp's support experiences

• Manage multiple projects simultaneously with close attention to detail, navigating tight and frequently shifting deadlines

Manage multiple projects simultaneously with close attention to detail, navigating tight and frequently shifting deadlinesManage multiple projects simultaneously with close attention to detail, navigating tight and frequently shifting deadlinesManage multiple projects simultaneously with close attention to detail, navigating tight and frequently shifting deadlines

• Collaborate with Product, Engineering, and Operations teams to craft effective, empathetic support messaging

Collaborate with Product, Engineering, and Operations teams to craft effective, empathetic support messagingCollaborate with Product, Engineering, and Operations teams to craft effective, empathetic support messagingCollaborate with Product, Engineering, and Operations teams to craft effective, empathetic support messaging

• Raise feedback and process improvement recommendations with associated teams to continuously enhance workflows and tooling

Raise feedback and process improvement recommendations with associated teams to continuously enhance workflows and toolingRaise feedback and process improvement recommendations with associated teams to continuously enhance workflows and toolingRaise feedback and process improvement recommendations with associated teams to continuously enhance workflows and toolingBenefitsCompetitive salaryHealthcare contribution and inclusion in company pension schemeWork laptop and phone25 days annual leave (pro-rata) plus paid bank holidaysExpanding workforce with potential for career progression for top performers

Benefits

• Competitive salary

Competitive salaryCompetitive salary

• Healthcare contribution and inclusion in company pension scheme

Healthcare contribution and inclusion in company pension schemeHealthcare contribution and inclusion in company pension scheme

• Work laptop and phone

Work laptop and phoneWork laptop and phone

• 25 days annual leave (pro-rata) plus paid bank holidays

25 days annual leave (pro-rata) plus paid bank holidays25 days annual leave (pro-rata) plus paid bank holidays

• Expanding workforce with potential for career progression for top performers

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