コンシェルジュ/Concierge

職務概要

ホテルを利用されるお客様に対し、館内施設や周辺観光情報のご案内、各種予約・手配、特別なご要望への対応などを行い、快適で思い出に残る滞在をサポートするお仕事です。お客様一人ひとりのニーズに寄り添い、きめ細やかなサービスを提供することで、ホテルの満足度向上に貢献していただきます。

業務内容

• 館内施設および周辺観光情報のご案内
• レストラン、アクティビティ、各種交通手段の予約・手配
• お客様からのお問い合わせやご要望への対応
• VIPゲストや長期滞在ゲストへのサポート
• 他部署と連携したゲストサービスの提供
• 国内外のお客様への接客対応

応募資格

• 接客業務経験者歓迎
• 高いホスピタリティマインドをお持ちの方
• 日本語と英語の両方で流暢にコミュニケーションが取れる方

• コンシェルジュ経験者あれば尚可

Job Summary

As a Concierge, you will support hotel guests by providing information about hotel facilities and local attractions, arranging reservations and services, and responding to special requests to ensure a comfortable and memorable stay.By understanding and anticipating each guest's individual needs, you will deliver personalized and attentive service, contributing to overall guest satisfaction and creating exceptional guest experiences.

Key Responsibilities

• Provide guests with information regarding hotel facilities and local attractions
• Arrange restaurant reservations, activities, tours, and transportation services
• Handle guest inquiries, requests, and concerns professionally
• Assist VIP guests and long-stay guests with personalized services
• Coordinate with various hotel departments to ensure seamless guest experiences
• Deliver outstanding service to both domestic and international guests
• Maintain a high standard of hospitality and guest satisfaction

Qualifications

• revious experience in hospitality or customer service is preferred.
• Excellent communication and interpersonal skills.
• Ability to communicate fluently in both Japanese and English.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible shifts, including weekends and holidays.