Job description
Job Summary:
Operation Directors are tasked with overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans and communicating business goals.
Job Duties and Responsibilities:
• Creates annual operating plans that support strategic direction of the company and correlate with annual operating budgets;
• Manage and leading all activities (Sales, Marketing, Brand Management, Technical Service and customer care & supply chain)
• Collaborates with the top Management to define and articulate the organization’s vision and to develop strategies for achieving that vision
• Makes contribution to the strategic direction of the company, and converts vision and strategy into executable plans, and ensures the best implementation of short and mid-term plans.
• Develops and monitors strategies for ensuring the long-term financial a sustainability of the organization
• Develops future leadership within the organization
• Promotes a culture that reflects the organization’s values, encourages good performance, and rewards productivity
• Oversees the operations of organization and manages its compliance with legal and regulatory requirements
• Ensures that staff and board have sufficient and up-to-date information.
• Evaluates the organizations and the staff’s performance on a regular basis
• Oversees staff in developing annual budgets that support operating plans and submits budgets for approval
• Prudently manages the organization's resources within budget guidelines according to current laws and regulations
• Having SOPs in place covering all business aspects, making sure the business practice, process and procedure are up to the highest standards, with clear business KPIs to evaluate different business functions across the company.
• Ensures a consistently growing profitable business to improve results. Identifies and pursues new commercial and revenue-generating opportunities for business development.
• Recruit and retain a high-skilled and trained team. & Motivate them.
• Set a clear yearly work plans for the business, with monitoring plans, control measures, along with KPI's to manage to overall performance of the business.
• Ensures maintaining the highest level of consumer customer care and after sales service.
• Monitors the financial performance of the company, and ensures the full alignment against the agreed financial plan; and takes quick remedial actions if the plan is not being achieved, including managing the agreed P&L target of the company and achieving company financial statement targets.
• Maintains healthy business-related ratio from stock levels, risk, financials, and lead to market, and customer satisfaction across all the operation
Requirements
Job Specifications:
· Bachelor Degree in Business Administration or any related field, master's degree is a plus
· 15+ Years of experience in related field, preferably in the FMCG, Retail, Mobile or Distribution industry
Key Competencies:
Competency
Level of Competency
Core Competency
Values and Ethics
5
Innovation & Creativity
5
Customer Service Orientation / Customer Focus
5
Total quality Management/Quality commitment
5
Behavioral Competency
Leadership
5
Negotiation and Decision Making
5
People Development
5
Strategic Thinking
5
Change Management
5
Functional Competency
Cross Selling
5
Results Management
5
Negotiation Skills
5
Processes & Procedures
5
Assets Management
5
Customer Oriented
5
Technical Knowledge
5
Resource Allocation
5
Account Management
5
Demand Planning & Forecast Accuracy
5
Market & Competitor Awareness
5
Product Knowledge
5
Territory Management & Development
5
Key Performance Indicators (KPI’s):
· Net profit margin
· % Gross profit growth
· % Revenue variance to budget
· % Customer Centric
· Diversity of product