Commercial Account Manager - Major Accounts

Luxer Commercial Account Manager - Major Accounts:At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.Key responsibilities include:As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.​What You'll Do: Be the first point of contact for customersSupport commercial accounts through their lifecycleUpsell new products, services, additional locations, and replacementsWork with existing customers to expand their Luxer One systemsProactively manage client relationships; ensure the Luxer system continues to meet their needsEnsure customers pay invoices on time; follow up on outstanding AREnsure customers submit Purchase Orders for new locationsPartner with clients on product improvements — act as their voice internallyCollaborate with Marketing on customer case studies as a sales enablement toolServe as the technical master for each customer's Luxer infrastructureEscalate technical or product issues; resolve directly when within scopeDevelop and maintain deep knowledge of the full Luxer One product suiteAssist the Project Management team with onboarding and new customer locationsCollaborate with CS, Operations, and Product to address customer inquiriesProvide actionable customer feedback to Product DevelopmentMaintain accurate CRM records (Zoho) across all accounts and pipelineMust develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystemOUTCOMESPipeline generated, advanced, and closed within assigned segmentRevenue targets met or exceeded (new logos + expansion)Client retention and satisfaction across portfolioInvoices paid and POs submitted on timeTechnical issues resolved quickly with minimal client disruptionClean, up-to-date CRM recordsKEY INTERACTIONSInternal: New Ventures Lead, Customer Success, Operations, Product, Marketing, FinanceExternal: Clients, Leads and Prospects, Property Managers, Decision-MakersKPIsNPS > 80Upsell / expansion revenue per accountAccounts current on invoices (% on-time payment)PO submission rate for new locationsCRM hygiene scorecardResponse time on escalationsRequirementsAt a Minimum, You Should Have3+ years account management or AE experience required (SaaS/hardware/tech preferred)Be Humble, Hungry, People Smart — self-starter who stays focused on the customerBachelor’s degree or equivalent experienceWillingness to travel on a frequent basis (up to 25%)Demonstrate success in building strong direct relationships with customersSelf-directed, with a track record of succeeding in ambiguous situationsCreative problem solving – this is a program in its early phases; you will have to overcome unforeseen challenges.Must be able to appear in-person for work in the Charlotte, NC or Sacramento, CA areaBenefitsWe believe that taking care of our team means more than just a paycheck. That’s why we offer a well-rounded benefits package designed to support your health, growth, and work-life balance. Our offerings include comprehensive medical, dental, and vision coverage, a 401(k) plan with employer match to help you invest in your future, and tuition reimbursement to keep your career moving forward. You’ll also enjoy paid vacation and sick time, giving you the flexibility to recharge and take care of what matters most.You will have a 401k with up to 4.5% matching, untracked vacation, and a hybrid work schedule.We promote education through tuition reimbursement.You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs.You’ll have opportunities to advance.We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.We promoted 42% of our employees last year!Equal Employment Opportunity StatementLuxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.​Luxer Commercial Account Manager - Major Accounts:At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.Key responsibilities include:As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.​What You'll Do: Be the first point of contact for customersSupport commercial accounts through their lifecycleUpsell new products, services, additional locations, and replacementsWork with existing customers to expand their Luxer One systemsProactively manage client relationships; ensure the Luxer system continues to meet their needsEnsure customers pay invoices on time; follow up on outstanding AREnsure customers submit Purchase Orders for new locationsPartner with clients on product improvements — act as their voice internallyCollaborate with Marketing on customer case studies as a sales enablement toolServe as the technical master for each customer's Luxer infrastructureEscalate technical or product issues; resolve directly when within scopeDevelop and maintain deep knowledge of the full Luxer One product suiteAssist the Project Management team with onboarding and new customer locationsCollaborate with CS, Operations, and Product to address customer inquiriesProvide actionable customer feedback to Product DevelopmentMaintain accurate CRM records (Zoho) across all accounts and pipelineMust develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystemOUTCOMESPipeline generated, advanced, and closed within assigned segmentRevenue targets met or exceeded (new logos + expansion)Client retention and satisfaction across portfolioInvoices paid and POs submitted on timeTechnical issues resolved quickly with minimal client disruptionClean, up-to-date CRM recordsKEY INTERACTIONSInternal: New Ventures Lead, Customer Success, Operations, Product, Marketing, FinanceExternal: Clients, Leads and Prospects, Property Managers, Decision-MakersKPIsNPS > 80Upsell / expansion revenue per accountAccounts current on invoices (% on-time payment)PO submission rate for new locationsCRM hygiene scorecardResponse time on escalations

Luxer Commercial Account Manager - Major Accounts:

Luxer Commercial Account Manager - Major Accounts:Luxer Commercial Account Manager - Major Accounts:Luxer Commercial Account Manager - Major Accounts:Luxer Commercial Account Manager - Major Accounts:Luxer Commercial Account Manager - Major Accounts:

At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.

At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.

Key responsibilities include:As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.

Key responsibilities include:Key responsibilities include:Key responsibilities include:Key responsibilities include:Key responsibilities include:As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.​What You'll Do:​What You'll Do:What You'll Do:What You'll Do:

• Be the first point of contact for customers

Be the first point of contact for customers

Be the first point of contact for customersBe the first point of contact for customersBe the first point of contact for customersBe the first point of contact for customers

• Support commercial accounts through their lifecycle

Support commercial accounts through their lifecycle

Support commercial accounts through their lifecycleSupport commercial accounts through their lifecycleSupport commercial accounts through their lifecycleSupport commercial accounts through their lifecycle

• Upsell new products, services, additional locations, and replacements

Upsell new products, services, additional locations, and replacements

Upsell new products, services, additional locations, and replacementsUpsell new products, services, additional locations, and replacementsUpsell new products, services, additional locations, and replacementsUpsell new products, services, additional locations, and replacements

• Work with existing customers to expand their Luxer One systems

Work with existing customers to expand their Luxer One systems

Work with existing customers to expand their Luxer One systemsWork with existing customers to expand their Luxer One systemsWork with existing customers to expand their Luxer One systemsWork with existing customers to expand their Luxer One systems

• Proactively manage client relationships; ensure the Luxer system continues to meet their needs

Proactively manage client relationships; ensure the Luxer system continues to meet their needs

Proactively manage client relationships; ensure the Luxer system continues to meet their needsProactively manage client relationships; ensure the Luxer system continues to meet their needsProactively manage client relationships; ensure the Luxer system continues to meet their needsProactively manage client relationships; ensure the Luxer system continues to meet their needs

• Ensure customers pay invoices on time; follow up on outstanding AR

Ensure customers pay invoices on time; follow up on outstanding AR

Ensure customers pay invoices on time; follow up on outstanding AREnsure customers pay invoices on time; follow up on outstanding AREnsure customers pay invoices on time; follow up on outstanding AREnsure customers pay invoices on time; follow up on outstanding AR

• Ensure customers submit Purchase Orders for new locations

Ensure customers submit Purchase Orders for new locations

Ensure customers submit Purchase Orders for new locationsEnsure customers submit Purchase Orders for new locationsEnsure customers submit Purchase Orders for new locationsEnsure customers submit Purchase Orders for new locations

• Partner with clients on product improvements — act as their voice internally

Partner with clients on product improvements — act as their voice internally

Partner with clients on product improvements — act as their voice internallyPartner with clients on product improvements — act as their voice internallyPartner with clients on product improvements — act as their voice internallyPartner with clients on product improvements — act as their voice internally

• Collaborate with Marketing on customer case studies as a sales enablement tool

Collaborate with Marketing on customer case studies as a sales enablement tool

Collaborate with Marketing on customer case studies as a sales enablement toolCollaborate with Marketing on customer case studies as a sales enablement toolCollaborate with Marketing on customer case studies as a sales enablement toolCollaborate with Marketing on customer case studies as a sales enablement tool

• Serve as the technical master for each customer's Luxer infrastructure

Serve as the technical master for each customer's Luxer infrastructure

Serve as the technical master for each customer's Luxer infrastructureServe as the technical master for each customer's Luxer infrastructureServe as the technical master for each customer's Luxer infrastructureServe as the technical master for each customer's Luxer infrastructure

• Escalate technical or product issues; resolve directly when within scope

Escalate technical or product issues; resolve directly when within scope

Escalate technical or product issues; resolve directly when within scopeEscalate technical or product issues; resolve directly when within scopeEscalate technical or product issues; resolve directly when within scopeEscalate technical or product issues; resolve directly when within scope

• Develop and maintain deep knowledge of the full Luxer One product suite

Develop and maintain deep knowledge of the full Luxer One product suite

Develop and maintain deep knowledge of the full Luxer One product suiteDevelop and maintain deep knowledge of the full Luxer One product suiteDevelop and maintain deep knowledge of the full Luxer One product suiteDevelop and maintain deep knowledge of the full Luxer One product suite

• Assist the Project Management team with onboarding and new customer locations

Assist the Project Management team with onboarding and new customer locations

Assist the Project Management team with onboarding and new customer locationsAssist the Project Management team with onboarding and new customer locationsAssist the Project Management team with onboarding and new customer locationsAssist the Project Management team with onboarding and new customer locations

• Collaborate with CS, Operations, and Product to address customer inquiries

Collaborate with CS, Operations, and Product to address customer inquiries

Collaborate with CS, Operations, and Product to address customer inquiriesCollaborate with CS, Operations, and Product to address customer inquiriesCollaborate with CS, Operations, and Product to address customer inquiriesCollaborate with CS, Operations, and Product to address customer inquiries

• Provide actionable customer feedback to Product Development

Provide actionable customer feedback to Product Development

Provide actionable customer feedback to Product DevelopmentProvide actionable customer feedback to Product DevelopmentProvide actionable customer feedback to Product DevelopmentProvide actionable customer feedback to Product Development

• Maintain accurate CRM records (Zoho) across all accounts and pipeline

Maintain accurate CRM records (Zoho) across all accounts and pipeline

Maintain accurate CRM records (Zoho) across all accounts and pipelineMaintain accurate CRM records (Zoho) across all accounts and pipelineMaintain accurate CRM records (Zoho) across all accounts and pipelineMaintain accurate CRM records (Zoho) across all accounts and pipeline

• Must develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystem

Must develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystem

Must develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystemMust develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystemMust develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystemMust develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystem

OUTCOMES

OUTCOMESOUTCOMESOUTCOMESOUTCOMESOUTCOMES

• Pipeline generated, advanced, and closed within assigned segment

Pipeline generated, advanced, and closed within assigned segment

Pipeline generated, advanced, and closed within assigned segmentPipeline generated, advanced, and closed within assigned segmentPipeline generated, advanced, and closed within assigned segmentPipeline generated, advanced, and closed within assigned segment

• Revenue targets met or exceeded (new logos + expansion)

Revenue targets met or exceeded (new logos + expansion)

Revenue targets met or exceeded (new logos + expansion)Revenue targets met or exceeded (new logos + expansion)Revenue targets met or exceeded (new logos + expansion)Revenue targets met or exceeded (new logos + expansion)

• Client retention and satisfaction across portfolio

Client retention and satisfaction across portfolio

Client retention and satisfaction across portfolioClient retention and satisfaction across portfolioClient retention and satisfaction across portfolioClient retention and satisfaction across portfolio

• Invoices paid and POs submitted on time

Invoices paid and POs submitted on time

Invoices paid and POs submitted on timeInvoices paid and POs submitted on timeInvoices paid and POs submitted on timeInvoices paid and POs submitted on time

• Technical issues resolved quickly with minimal client disruption

Technical issues resolved quickly with minimal client disruption

Technical issues resolved quickly with minimal client disruptionTechnical issues resolved quickly with minimal client disruptionTechnical issues resolved quickly with minimal client disruptionTechnical issues resolved quickly with minimal client disruption

• Clean, up-to-date CRM records

Clean, up-to-date CRM records

Clean, up-to-date CRM recordsClean, up-to-date CRM recordsClean, up-to-date CRM recordsClean, up-to-date CRM records

KEY INTERACTIONS

KEY INTERACTIONSKEY INTERACTIONSKEY INTERACTIONSKEY INTERACTIONSKEY INTERACTIONS

• Internal: New Ventures Lead, Customer Success, Operations, Product, Marketing, Finance

Internal: New Ventures Lead, Customer Success, Operations, Product, Marketing, Finance

Internal: New Ventures Lead, Customer Success, Operations, Product, Marketing, FinanceInternal: New Ventures Lead, Customer Success, Operations, Product, Marketing, FinanceInternal: New Ventures Lead, Customer Success, Operations, Product, Marketing, FinanceInternal: New Ventures Lead, Customer Success, Operations, Product, Marketing, Finance

• External: Clients, Leads and Prospects, Property Managers, Decision-Makers

External: Clients, Leads and Prospects, Property Managers, Decision-Makers

External: Clients, Leads and Prospects, Property Managers, Decision-MakersExternal: Clients, Leads and Prospects, Property Managers, Decision-MakersExternal: Clients, Leads and Prospects, Property Managers, Decision-MakersExternal: Clients, Leads and Prospects, Property Managers, Decision-Makers

KPIs

KPIsKPIsKPIsKPIsKPIs

• NPS > 80

NPS > 80

NPS > 80NPS > 80NPS > 80NPS > 80

• Upsell / expansion revenue per account

Upsell / expansion revenue per account

Upsell / expansion revenue per accountUpsell / expansion revenue per accountUpsell / expansion revenue per accountUpsell / expansion revenue per account

• Accounts current on invoices (% on-time payment)

Accounts current on invoices (% on-time payment)

Accounts current on invoices (% on-time payment)Accounts current on invoices (% on-time payment)Accounts current on invoices (% on-time payment)Accounts current on invoices (% on-time payment)

• PO submission rate for new locations

PO submission rate for new locations

PO submission rate for new locationsPO submission rate for new locationsPO submission rate for new locationsPO submission rate for new locations

• CRM hygiene scorecard

CRM hygiene scorecard

CRM hygiene scorecardCRM hygiene scorecardCRM hygiene scorecardCRM hygiene scorecard

• Response time on escalations

Response time on escalations

Response time on escalationsResponse time on escalationsResponse time on escalationsResponse time on escalations