Job description
JOB RESPONSIBILITIES:
Handled customer accounts with outstanding balances through structured follow-ups and recovery calls.
Engaged customers to explain payment obligations and propose workable repayment arrangements.
Worked with customers to agree on revised payment schedules and partial settlement options.
Managed difficult conversations calmly while maintaining service standards and professionalism.
Entered and maintained accurate case notes and repayment details in the internal system.
Verified customer identity and contact details in line with approved verification procedures.
Applied different contact approaches (calls, messages, emails) to reconnect with unreachable customers.
Flagged suspicious activities, disputes, and high-risk accounts for further review by supervisors.
Followed company policies, compliance requirements, and ethical guidelines in all collection activities.
JOB REQUIREMENTS:
Fluent in Malay (spoken & written) is preferable.
Fluent in Chinese (spoken & written) is an advantage.
SPM/STPM/Diploma/Degree in any field
Prior experience in customer service, call center, or telesales is an advantage
Able to work under pressure and meet daily targets
Willing to work shift schedules, including weekends and public holidays
Positive attitude and good problem-solving skills