Job description
Partner with customers, technical decision makers, and business stakeholders to identify, prioritize, and deliver AI and agentic solutions that drive measurable business outcomes and accelerate digital transformation. Deliver value-based engagements, proofs of concept, pilots, and production-ready solutions that accelerate adoption, usage, value realization, and long-term business impact. Act as the voice of the customer by translating customer feedback, business challenges, and industry trends into strategic insights, solution improvements, and scalable practices. Identify, escalate, and help remove business and technical blockers, applying governance and risk management practices to support successful solution deployment and customer success. Contribute to technical communities, mentor colleagues and partners, and develop reusable assets, frameworks, and best practices that enable solutions to scale across customers and industries. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Professional working proficiency in Portuguese and English. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 2+ years experience working in a customer-facing role (e.g., internal and/or external). 2+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).