Client Services Executive

Requisition ID 2026-6030 Brand XO Category Client Services City London Work Base Onsite / Office Position Type Permanent Full-Time

Requisition ID 2026-6030

Requisition ID

2026-6030

2026-6030

Brand XO

Brand

XO

XO

Category Client Services

Category

Client Services

Client Services

City London

City

City

London

London

Work Base Onsite / Office

Work Base

Onsite / Office

Onsite / Office

Position Type Permanent Full-Time

Position Type

Permanent Full-Time

Permanent Full-Time

Job Profile

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world’s premier aviation network.​ Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world’s premier aviation network.​ Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world’s premier aviation network.​ Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world’s premier aviation network.​

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world’s premier aviation network.​

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device.

Built on 20 years of innovation and skill, XO is the world’s premier aviation network.

​

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Your Responsibilities

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:Serves as the client’s primary point of contact following trip confirmation, managing all communications related to trip logistics, service requests, and in-flight experience. Build strong, trusted relationships with clients and executive assistants through consistent, clear, and professional communication.Introduce new clients to the XO product, platform, service module, and support team, ensuring they are fully oriented and confident in their experience. Maintain accurate and up-to-date client profiles, including preferences, special requests, and service history to deliver highly personalized support. Monitor and manage active trips, coordinating closely with internal teams and third-party operators to ensure seamless execution. Escalate service issues or time-sensitive concerns to leadership as needed, maintaining ownership through resolution.Collaborate with Sales, Operations, and Billing to ensure alignment and continuity through the client journey. Represent the XO brand with professionalism, empathy, and attention to detail in every client interaction. Coordinate ancillary services such as catering, ground transportation, and special accommodations (e.g., wheelchair assistance, medical clearances, or pet handling) to ensure each trip meets client expectations.Work across multiple internal systems and workflows to manage trips with accuracy and agility in a fast-paced, detail-oriented environment.Maintain poise and professionalism during high-pressure situations or when supporting complex client needs.Perform other related duties and projects assigned to support department success.

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:Serves as the client’s primary point of contact following trip confirmation, managing all communications related to trip logistics, service requests, and in-flight experience. Build strong, trusted relationships with clients and executive assistants through consistent, clear, and professional communication.Introduce new clients to the XO product, platform, service module, and support team, ensuring they are fully oriented and confident in their experience. Maintain accurate and up-to-date client profiles, including preferences, special requests, and service history to deliver highly personalized support. Monitor and manage active trips, coordinating closely with internal teams and third-party operators to ensure seamless execution. Escalate service issues or time-sensitive concerns to leadership as needed, maintaining ownership through resolution.Collaborate with Sales, Operations, and Billing to ensure alignment and continuity through the client journey. Represent the XO brand with professionalism, empathy, and attention to detail in every client interaction. Coordinate ancillary services such as catering, ground transportation, and special accommodations (e.g., wheelchair assistance, medical clearances, or pet handling) to ensure each trip meets client expectations.Work across multiple internal systems and workflows to manage trips with accuracy and agility in a fast-paced, detail-oriented environment.Maintain poise and professionalism during high-pressure situations or when supporting complex client needs.Perform other related duties and projects assigned to support department success.

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:Serves as the client’s primary point of contact following trip confirmation, managing all communications related to trip logistics, service requests, and in-flight experience. Build strong, trusted relationships with clients and executive assistants through consistent, clear, and professional communication.Introduce new clients to the XO product, platform, service module, and support team, ensuring they are fully oriented and confident in their experience. Maintain accurate and up-to-date client profiles, including preferences, special requests, and service history to deliver highly personalized support. Monitor and manage active trips, coordinating closely with internal teams and third-party operators to ensure seamless execution. Escalate service issues or time-sensitive concerns to leadership as needed, maintaining ownership through resolution.Collaborate with Sales, Operations, and Billing to ensure alignment and continuity through the client journey. Represent the XO brand with professionalism, empathy, and attention to detail in every client interaction. Coordinate ancillary services such as catering, ground transportation, and special accommodations (e.g., wheelchair assistance, medical clearances, or pet handling) to ensure each trip meets client expectations.Work across multiple internal systems and workflows to manage trips with accuracy and agility in a fast-paced, detail-oriented environment.Maintain poise and professionalism during high-pressure situations or when supporting complex client needs.Perform other related duties and projects assigned to support department success.

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

Serves as the client’s primary point of contact following trip confirmation, managing all communications related to trip logistics, service requests, and in-flight experience.

Serves as the client’s primary point of contact following trip confirmation, managing all communications related to trip logistics, service requests, and in-flight experience.

Build strong, trusted relationships with clients and executive assistants through consistent, clear, and professional communication.

Build strong, trusted relationships with clients and executive assistants through consistent, clear, and professional communication.

Introduce new clients to the XO product, platform, service module, and support team, ensuring they are fully oriented and confident in their experience.

Introduce new clients to the XO product, platform, service module, and support team, ensuring they are fully oriented and confident in their experience.

Maintain accurate and up-to-date client profiles, including preferences, special requests, and service history to deliver highly personalized support.