Job description
Client Service Representative – Full Time
Client Service Representative – Full Time
$22.00–$26.00/hour (DOE)Full Time opportunity in Roseville, California
$22.00–$26.00/hour (DOE)Full Time opportunity in Roseville, California
Full Time opportunity in Roseville, California
Join the team at Veterinary Specialty Hospital (VSH) Roseville and become the welcoming face of one of Northern California's leading emergency and specialty veterinary hospitals. As a Client Service Representative, you will be supporting the front desk operations of a fast-paced, 24-hour specialty hospital dedicated to exceptional patient care.
Join the team at Veterinary Specialty Hospital (VSH) Roseville and become the welcoming face of one of Northern California's leading emergency and specialty veterinary hospitals. As a Client Service Representative, you will be supporting the front desk operations of a fast-paced, 24-hour specialty hospital dedicated to exceptional patient care.
Why Join VSH Roseville
Why Join VSH Roseville
Why Join VSH Roseville
At Veterinary Specialty Hospital Roseville, part of Ethos Veterinary Health, you'll join a collaborative team of emergency veterinarians, specialists, Registered Veterinary Technicians, and client service professionals committed to delivering outstanding care to pets and their families.
At Veterinary Specialty Hospital Roseville, part of Ethos Veterinary Health, you'll join a collaborative team of emergency veterinarians, specialists, Registered Veterinary Technicians, and client service professionals committed to delivering outstanding care to pets and their families.
Our hospital fosters a supportive culture built on teamwork, continuous learning, and exceptional client service, where every team member plays a vital role in creating a positive experience during every visit.
Our hospital fosters a supportive culture built on teamwork, continuous learning, and exceptional client service, where every team member plays a vital role in creating a positive experience during every visit.
In Your Day-to-Day, You Will
In Your Day-to-Day, You Will
In Your Day-to-Day, You Will
Welcome clients and patients with professionalism, empathy, and compassion.
Welcome clients and patients with professionalism, empathy, and compassion.
Serve as the first point of contact for emergency and specialty appointments.
Serve as the first point of contact for emergency and specialty appointments.
Manage appointments, emergency visits, admissions, and patient discharges.
Manage appointments, emergency visits, admissions, and patient discharges.
Process invoices, collect payments, and maintain accurate financial records.
Process invoices, collect payments, and maintain accurate financial records.
Prepare, review, and maintain client and patient medical records.
Prepare, review, and maintain client and patient medical records.
Educate clients on hospital services, policies, and procedures.
Educate clients on hospital services, policies, and procedures.
Perform administrative duties including scanning, emailing, filing, and document management.
Perform administrative duties including scanning, emailing, filing, and document management.
Answer incoming calls and direct client inquiries appropriately.
Answer incoming calls and direct client inquiries appropriately.
Work closely with veterinarians, technicians, and support teams.
Work closely with veterinarians, technicians, and support teams.
Contribute to a positive, team-focused hospital culture.
Contribute to a positive, team-focused hospital culture.
What You Bring
What You Bring
What You Bring
Previous client service or customer service experience required; veterinary experience strongly preferred.
Previous client service or customer service experience required; veterinary experience strongly preferred.
Excellent communication and interpersonal skills.
Excellent communication and interpersonal skills.
Strong organizational skills with the ability to multitask in a fast-paced environment.
Strong organizational skills with the ability to multitask in a fast-paced environment.
Proficiency with Windows-based computer systems.
Proficiency with Windows-based computer systems.
Excellent attention to detail and sound judgment.
Excellent attention to detail and sound judgment.