Client Patient Liaison – Emergency Department

Client Patient Liaison – Emergency Department

Client Patient Liaison – Emergency Department

Client Patient Liaison – Emergency Department

$21.00–$25.00/hour (DOE)$4.00/hr differential for any hours worked between 6pm-6am$2.00/hr weekend differentialFull-time opportunity in Santa Barbara, CaliforniaSchedule: Full-time | Evening, weekend & holiday availability required

$21.00–$25.00/hour (DOE)$4.00/hr differential for any hours worked between 6pm-6am$2.00/hr weekend differentialFull-time opportunity in Santa Barbara, CaliforniaSchedule: Full-time | Evening, weekend & holiday availability required

$21.00–$25.00/hour (DOE)$4.00/hr differential for any hours worked between 6pm-6am$2.00/hr weekend differentialFull-time opportunity in Santa Barbara, CaliforniaSchedule: Full-time | Evening, weekend & holiday availability required

$21.00–$25.00/hour

$4.00/hr

$2.00/hr

Make a meaningful difference for pet owners navigating veterinary emergencies as a Client Patient Liaison with Advanced Veterinary Specialists (AVS). This non-clinical, client-facing role serves as an essential communication bridge between pet owners and the Emergency veterinary team, providing timely updates, coordinating patient flow, and delivering compassionate customer service during stressful situations.

Make a meaningful difference for pet owners navigating veterinary emergencies as a Client Patient Liaison with Advanced Veterinary Specialists (AVS). This non-clinical, client-facing role serves as an essential communication bridge between pet owners and the Emergency veterinary team, providing timely updates, coordinating patient flow, and delivering compassionate customer service during stressful situations.

Make a meaningful difference for pet owners navigating veterinary emergencies as a Client Patient Liaison with Advanced Veterinary Specialists (AVS). This non-clinical, client-facing role serves as an essential communication bridge between pet owners and the Emergency veterinary team, providing timely updates, coordinating patient flow, and delivering compassionate customer service during stressful situations.

This is an excellent opportunity for someone with experience in veterinary client service, healthcare, medical reception, hospitality, or high-volume customer service who thrives in a fast-paced emergency environment.

This is an excellent opportunity for someone with experience in veterinary client service, healthcare, medical reception, hospitality, or high-volume customer service who thrives in a fast-paced emergency environment.

This is an excellent opportunity for someone with experience in veterinary client service, healthcare, medical reception, hospitality, or high-volume customer service who thrives in a fast-paced emergency environment.

Why Join Advanced Veterinary Specialists

Why Join Advanced Veterinary Specialists

Why Join Advanced Veterinary Specialists

Why Join Advanced Veterinary Specialists

Advanced Veterinary Specialists is a 24-hour emergency and specialty veterinary hospital serving Santa Barbara and the surrounding Central Coast. Our multidisciplinary team provides advanced care across Emergency & Critical Care, Internal Medicine, Surgery, Oncology, and other specialty services.

Advanced Veterinary Specialists is a 24-hour emergency and specialty veterinary hospital serving Santa Barbara and the surrounding Central Coast. Our multidisciplinary team provides advanced care across Emergency & Critical Care, Internal Medicine, Surgery, Oncology, and other specialty services.

Advanced Veterinary Specialists is a 24-hour emergency and specialty veterinary hospital serving Santa Barbara and the surrounding Central Coast. Our multidisciplinary team provides advanced care across Emergency & Critical Care, Internal Medicine, Surgery, Oncology, and other specialty services.

As a Client Patient Liaison, you'll work closely with Emergency veterinarians, Veterinary Technicians, and Client Service Representatives to create a seamless experience for clients and their pets throughout an emergency visit.

As a Client Patient Liaison, you'll work closely with Emergency veterinarians, Veterinary Technicians, and Client Service Representatives to create a seamless experience for clients and their pets throughout an emergency visit.

As a Client Patient Liaison, you'll work closely with Emergency veterinarians, Veterinary Technicians, and Client Service Representatives to create a seamless experience for clients and their pets throughout an emergency visit.

In Your Day-to-Day, You Will

In Your Day-to-Day, You Will

In Your Day-to-Day, You Will

In Your Day-to-Day, You Will

Serve as a primary point of contact for Emergency clients, providing compassionate updates, guidance, and support throughout their pet's visit.

Serve as a primary point of contact for Emergency clients, providing compassionate updates, guidance, and support throughout their pet's visit.

Serve as a primary point of contact for Emergency clients, providing compassionate updates, guidance, and support throughout their pet's visit.

Coordinate communication between clients, the front desk, Emergency veterinarians, Veterinary Technicians, and support teams to maintain efficient patient flow.

Coordinate communication between clients, the front desk, Emergency veterinarians, Veterinary Technicians, and support teams to maintain efficient patient flow.

Coordinate communication between clients, the front desk, Emergency veterinarians, Veterinary Technicians, and support teams to maintain efficient patient flow.

Support emergency intake and discharge processes while helping clients understand what to expect during their visit.

Support emergency intake and discharge processes while helping clients understand what to expect during their visit.

Support emergency intake and discharge processes while helping clients understand what to expect during their visit.

Maintain accurate documentation of client communications and patient updates within veterinary practice management software.

Maintain accurate documentation of client communications and patient updates within veterinary practice management software.

Maintain accurate documentation of client communications and patient updates within veterinary practice management software.

Review treatment estimates, process payments, and assist clients with basic billing and pet insurance questions.

Review treatment estimates, process payments, and assist clients with basic billing and pet insurance questions.

Review treatment estimates, process payments, and assist clients with basic billing and pet insurance questions.

Recognize urgent situations and promptly connect clients with the appropriate clinical team for veterinary triage.

Recognize urgent situations and promptly connect clients with the appropriate clinical team for veterinary triage.

Recognize urgent situations and promptly connect clients with the appropriate clinical team for veterinary triage.

Provide calm, professional, and solution-focused customer service during emotionally sensitive and high-stress situations.

Provide calm, professional, and solution-focused customer service during emotionally sensitive and high-stress situations.

Provide calm, professional, and solution-focused customer service during emotionally sensitive and high-stress situations.