Client Experience Agent - Reception

Job OverviewThe role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.Main ResponsibilitiesActing as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitorsSupporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest levelMaintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and ClientsDelivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessaryProviding various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and proceduresMaintaining confidentiality of client data ensuring no sensitive information is disclosedPreparing, coordinating, and tracking both internal and external document shipmentsMaintaining professional image and high standards of groomingBuilding and maintaining effective working relationships whilst promoting the company culture and valuesPerforming other job-related duties as assigned by ManagementRequirementsExcellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantageExcellent communication and interpersonal skills, knowledge of telephone etiquetteCustomer focus and adaptability to different personality typesExcellent active listening and problem-solving skillsIntermediate computer literacy is required e.g., MS OfficeBenefitsInternational team (over 50 nationalities) 24 annual leave days Annual flight home Life insurance plan Medical insurance plan (with the option to upgrade at your own cost)Invitations to participate in various company functions, staff events, and department team building events Opportunities to learn, develop and grow with the organization Being part of a motivated team and Moving-Forward-Company-CultureJob OverviewThe role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.Main ResponsibilitiesActing as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitorsSupporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest levelMaintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and ClientsDelivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessaryProviding various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and proceduresMaintaining confidentiality of client data ensuring no sensitive information is disclosedPreparing, coordinating, and tracking both internal and external document shipmentsMaintaining professional image and high standards of groomingBuilding and maintaining effective working relationships whilst promoting the company culture and valuesPerforming other job-related duties as assigned by Management

Job Overview

Job OverviewJob Overview

The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.

The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.

Main Responsibilities

Main ResponsibilitiesMain Responsibilities

• Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors
• Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level
• Maintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and Clients
• Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary
• Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed
• Preparing, coordinating, and tracking both internal and external document shipments
• Maintaining professional image and high standards of grooming
• Building and maintaining effective working relationships whilst promoting the company culture and values
• Performing other job-related duties as assigned by Management