Job description
Workster is seeking a motivated and digitally savvy individual for a key Client Advisor Web Solutions position. This is an exciting chance to join a dynamic, internationally recognised company, and support our clients in maximising the potential of web-based solutions while developing your career in customer care and digital services.
Key Responsibilities – Providing Client Support for Web Solutions
- Serve as a primary contact for clients seeking support with web-based products, platforms, and digital services.
- Consult and advise clients on best practices for using our web solutions to achieve their business objectives.
- Guide clients through online account set-up, product features, integrations, and troubleshooting steps.
- Collaborate closely with internal teams, including technical support and product managers, to resolve client issues efficiently.
- Assist with updates, version releases, and testing new web functionalities for clients.
- Document client interactions and maintain accurate records of service requests using CRM tools.
- Identify potential opportunities for upselling additional digital solutions or enhancements.
Required Qualifications – Digital Customer Care and Web Solutions Expertise
- Fluency in English (minimum B2 level) both spoken and written; French C2
- Solid technical literacy, including confidence using content management systems, web browsers, and office software.
- Positive and proactive attitude, with a passion for delivering excellent customer experiences online.
- Experience in customer service, digital services support, or web platform administration is an advantage.
- Strong communication and problem-solving skills with the ability to explain technical concepts to clients of varied levels.
- Comfortable working in a fast-paced, multicultural team environment.
Employee Benefits – Career Development in Web and Digital Solutions
- Full-time employment contract in a stable, globally active company.
- Structured onboarding with comprehensive training and continued mentorship.
- Attractive remuneration package and performance-based incentives.
- Private medical care, group insurance, and wellness programmes.
- Flexible working environment, including opportunities for remote work.
- Ongoing learning, development pathways, and career growth opportunities within digital solutions.
- Supportive team culture, international workplace, and regular team activities and events.
Application Process – Join Our Client Advisor Web Solutions Team
- Submit your CV in English, detailing your experience with web solutions, digital support, or client service.
- Selected candidates will be contacted for a video interview and practical skills assessment.
- We welcome applications from individuals of all backgrounds and ensure a fair, inclusive hiring process.