Clerk-Reservations

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

豪华精选酒店及度假酒店已荟集超过 35 个国家和地区的 120 多家享誉世界的酒店及度假酒店，其别致而地道的体验，为宾客留下持久珍贵的回忆。豪华精选酒店起源于意大利酒店品牌 CIGA，该品牌创立于 1906 年，旗下拥有一系列闻名欧洲的标志性酒店，至今 100 余年的酒店行业经验为我们持续开创超越预期的豪华旅居体验奠定了坚实基础。

从充满传奇色彩的宫殿到静谧幽然的度假胜地，再到经典永恒的现代诠释之作，每家豪华酒店及度假酒店都是当地风情与珍贵特色的深刻体现，也是通往目的地文化魅力和瑰宝的门户。如果您喜欢讲述动人故事，热衷探索地方文化，渴望用真诚的个性化服务款待四方宾客，我们诚邀您一同踏上这段职业旅程。加入豪华精选，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。