Claims Handler - Settlements

Serving our customers, communities, and planet a little better every day.

Serving our customers, communities, and planet a little better every day.

Salary: from £28,000 + annual bonus & benefitsWork Level: 1Location: Newcastle (Hybrid)Office Attendance: Monday to Friday, 09:00-17:00. You'll start your journey with 6 weeks of office-based training, to give you the skills, knowledge and support to succeed. Once fully competent in role, you'll have the opportunity to move to hybrid working, subject to meeting the required criteria.Closing Date: Applications close on 5th September 2026 at 5pm. Please note this date may change due to business requirements.Why this role?At Tesco Insurance and Money Services, our Claims team does more than handle claims. We support customers through some of life's most challenging moments, helping them navigate difficult situations with empathy, expertise and care.We're looking for Claims Handlers - Settlements to join our Customer Settlement Team. In this role, you'll manage a portfolio of claims from investigation through to settlement, ensuring customers receive fair, timely and professional outcomes while balancing commercial and regulatory responsibilities.This is an exciting opportunity to join a high-performing claims team that is passionate about delivering excellent customer experiences. You'll use your technical claims knowledge and negotiation skills to make informed decisions, resolve complex situations and achieve positive outcomes for customers, suppliers and the business.Whether it's settling claims, investigating liability, identifying fraud concerns or supporting vulnerable customers, you'll play a vital role in helping customers when they need us most.What you’ll be doing • Delivering fair, accurate and timely claim settlements by managing a portfolio of claims in line with policy cover, legal liability and company procedures.• Supporting customers through the claims journey by resolving queries, providing clear guidance and delivering excellent customer service during often difficult circumstances.• Investigating claims, assessing liability and reviewing evidence to support informed decision-making and appropriate settlement outcomes.• Negotiating effectively with suppliers, third parties and representatives to achieve fair settlements and control overall claims costs.• Managing claims reserves, recoveries, diary management and file accuracy to ensure effective caseload management and regulatory compliance.• Identifying potential fraud, complaints and complex claims issues, escalating where appropriate and supporting successful resolution.What we’re looking for: (minimum criteria) • Empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach.• Capability of demonstrating excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.• Robust level of computer literacy and ability to effectively navigate a range of IT based systems.• Confident approach and an ability to take ownership for own decisions within the established authority limits and parameters. And if you have any of these, even better • Strong technical knowledge of motor insurance claims, including insurance principles such as indemnity and subrogation, liability assessment, vehicle and property damage claims, relevant case law, industry protocols and The Road Traffic Act.• Proven experience managing an active claims caseload, with the ability to prioritise workloads effectively, demonstrate sound commercial judgement, make logical claims decisions and take ownership within agreed authority levels.• Excellent investigation, negotiation and problem-solving skills, including experience identifying and investigating potential motor fraud, assessing liability and delivering solutions that meet both customer and business needs.• Outstanding communication and stakeholder management skills, with the ability to build relationships across a range of customers and third parties, explain complex information clearly, demonstrate empathy in challenging situations and confidently utilise multiple IT systems to manage claims effectively.We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.What’s in it for you? • A generous pension, with up to 7.5% employer contribution, depending on what you put in. • Virtual GP Service for you and your family• Performance related annual bonus. • 7.2 weeks holiday, with the opportunity to buy more.• Colleague Clubcard discount (10-15% + second card to share with someone else). • Enhanced parental leave.• Opportunities to Save and Buy as you earn. • A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.InterviewsAs a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.Interviews are expected to be held from w/c 31st August 2026.Salary: from £28,000 + annual bonus & benefitsWork Level: 1Location: Newcastle (Hybrid)Office Attendance: Monday to Friday, 09:00-17:00. You'll start your journey with 6 weeks of office-based training, to give you the skills, knowledge and support to succeed. Once fully competent in role, you'll have the opportunity to move to hybrid working, subject to meeting the required criteria.Closing Date: Applications close on 5th September 2026 at 5pm. Please note this date may change due to business requirements.Why this role?At Tesco Insurance and Money Services, our Claims team does more than handle claims. We support customers through some of life's most challenging moments, helping them navigate difficult situations with empathy, expertise and care.We're looking for Claims Handlers - Settlements to join our Customer Settlement Team. In this role, you'll manage a portfolio of claims from investigation through to settlement, ensuring customers receive fair, timely and professional outcomes while balancing commercial and regulatory responsibilities.This is an exciting opportunity to join a high-performing claims team that is passionate about delivering excellent customer experiences. You'll use your technical claims knowledge and negotiation skills to make informed decisions, resolve complex situations and achieve positive outcomes for customers, suppliers and the business.Whether it's settling claims, investigating liability, identifying fraud concerns or supporting vulnerable customers, you'll play a vital role in helping customers when they need us most.What you’ll be doing • Delivering fair, accurate and timely claim settlements by managing a portfolio of claims in line with policy cover, legal liability and company procedures.• Supporting customers through the claims journey by resolving queries, providing clear guidance and delivering excellent customer service during often difficult circumstances.• Investigating claims, assessing liability and reviewing evidence to support informed decision-making and appropriate settlement outcomes.• Negotiating effectively with suppliers, third parties and representatives to achieve fair settlements and control overall claims costs.• Managing claims reserves, recoveries, diary management and file accuracy to ensure effective caseload management and regulatory compliance.• Identifying potential fraud, complaints and complex claims issues, escalating where appropriate and supporting successful resolution.What we’re looking for: (minimum criteria) • Empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach.• Capability of demonstrating excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.• Robust level of computer literacy and ability to effectively navigate a range of IT based systems.• Confident approach and an ability to take ownership for own decisions within the established authority limits and parameters. And if you have any of these, even better • Strong technical knowledge of motor insurance claims, including insurance principles such as indemnity and subrogation, liability assessment, vehicle and property damage claims, relevant case law, industry protocols and The Road Traffic Act.• Proven experience managing an active claims caseload, with the ability to prioritise workloads effectively, demonstrate sound commercial judgement, make logical claims decisions and take ownership within agreed authority levels.• Excellent investigation, negotiation and problem-solving skills, including experience identifying and investigating potential motor fraud, assessing liability and delivering solutions that meet both customer and business needs.• Outstanding communication and stakeholder management skills, with the ability to build relationships across a range of customers and third parties, explain complex information clearly, demonstrate empathy in challenging situations and confidently utilise multiple IT systems to manage claims effectively.We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.What’s in it for you? • A generous pension, with up to 7.5% employer contribution, depending on what you put in. • Virtual GP Service for you and your family• Performance related annual bonus. • 7.2 weeks holiday, with the opportunity to buy more.• Colleague Clubcard discount (10-15% + second card to share with someone else). • Enhanced parental leave.• Opportunities to Save and Buy as you earn. • A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.InterviewsAs a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.Interviews are expected to be held from w/c 31st August 2026.Salary: from £28,000 + annual bonus & benefitsWork Level: 1Location: Newcastle (Hybrid)Office Attendance: Monday to Friday, 09:00-17:00. You'll start your journey with 6 weeks of office-based training, to give you the skills, knowledge and support to succeed. Once fully competent in role, you'll have the opportunity to move to hybrid working, subject to meeting the required criteria.Closing Date: Applications close on 5th September 2026 at 5pm. Please note this date may change due to business requirements.Why this role?At Tesco Insurance and Money Services, our Claims team does more than handle claims. We support customers through some of life's most challenging moments, helping them navigate difficult situations with empathy, expertise and care.We're looking for Claims Handlers - Settlements to join our Customer Settlement Team. In this role, you'll manage a portfolio of claims from investigation through to settlement, ensuring customers receive fair, timely and professional outcomes while balancing commercial and regulatory responsibilities.This is an exciting opportunity to join a high-performing claims team that is passionate about delivering excellent customer experiences. You'll use your technical claims knowledge and negotiation skills to make informed decisions, resolve complex situations and achieve positive outcomes for customers, suppliers and the business.Whether it's settling claims, investigating liability, identifying fraud concerns or supporting vulnerable customers, you'll play a vital role in helping customers when they need us most.What you’ll be doing • Delivering fair, accurate and timely claim settlements by managing a portfolio of claims in line with policy cover, legal liability and company procedures.• Supporting customers through the claims journey by resolving queries, providing clear guidance and delivering excellent customer service during often difficult circumstances.• Investigating claims, assessing liability and reviewing evidence to support informed decision-making and appropriate settlement outcomes.• Negotiating effectively with suppliers, third parties and representatives to achieve fair settlements and control overall claims costs.• Managing claims reserves, recoveries, diary management and file accuracy to ensure effective caseload management and regulatory compliance.• Identifying potential fraud, complaints and complex claims issues, escalating where appropriate and supporting successful resolution.What we’re looking for: (minimum criteria) • Empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach.• Capability of demonstrating excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.• Robust level of computer literacy and ability to effectively navigate a range of IT based systems.• Confident approach and an ability to take ownership for own decisions within the established authority limits and parameters. And if you have any of these, even better • Strong technical knowledge of motor insurance claims, including insurance principles such as indemnity and subrogation, liability assessment, vehicle and property damage claims, relevant case law, industry protocols and The Road Traffic Act.• Proven experience managing an active claims caseload, with the ability to prioritise workloads effectively, demonstrate sound commercial judgement, make logical claims decisions and take ownership within agreed authority levels.• Excellent investigation, negotiation and problem-solving skills, including experience identifying and investigating potential motor fraud, assessing liability and delivering solutions that meet both customer and business needs.• Outstanding communication and stakeholder management skills, with the ability to build relationships across a range of customers and third parties, explain complex information clearly, demonstrate empathy in challenging situations and confidently utilise multiple IT systems to manage claims effectively.We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.What’s in it for you? • A generous pension, with up to 7.5% employer contribution, depending on what you put in. • Virtual GP Service for you and your family• Performance related annual bonus. • 7.2 weeks holiday, with the opportunity to buy more.• Colleague Clubcard discount (10-15% + second card to share with someone else). • Enhanced parental leave.• Opportunities to Save and Buy as you earn. • A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.InterviewsAs a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.Interviews are expected to be held from w/c 31st August 2026.Salary: from £28,000 + annual bonus & benefitsWork Level: 1Location: Newcastle (Hybrid)Office Attendance: Monday to Friday, 09:00-17:00. You'll start your journey with 6 weeks of office-based training, to give you the skills, knowledge and support to succeed. Once fully competent in role, you'll have the opportunity to move to hybrid working, subject to meeting the required criteria.Closing Date: Applications close on 5th September 2026 at 5pm. Please note this date may change due to business requirements.Why this role?At Tesco Insurance and Money Services, our Claims team does more than handle claims. We support customers through some of life's most challenging moments, helping them navigate difficult situations with empathy, expertise and care.We're looking for Claims Handlers - Settlements to join our Customer Settlement Team. In this role, you'll manage a portfolio of claims from investigation through to settlement, ensuring customers receive fair, timely and professional outcomes while balancing commercial and regulatory responsibilities.This is an exciting opportunity to join a high-performing claims team that is passionate about delivering excellent customer experiences. You'll use your technical claims knowledge and negotiation skills to make informed decisions, resolve complex situations and achieve positive outcomes for customers, suppliers and the business.Whether it's settling claims, investigating liability, identifying fraud concerns or supporting vulnerable customers, you'll play a vital role in helping customers when they need us most.What you’ll be doing • Delivering fair, accurate and timely claim settlements by managing a portfolio of claims in line with policy cover, legal liability and company procedures.• Supporting customers through the claims journey by resolving queries, providing clear guidance and delivering excellent customer service during often difficult circumstances.• Investigating claims, assessing liability and reviewing evidence to support informed decision-making and appropriate settlement outcomes.• Negotiating effectively with suppliers, third parties and representatives to achieve fair settlements and control overall claims costs.• Managing claims reserves, recoveries, diary management and file accuracy to ensure effective caseload management and regulatory compliance.• Identifying potential fraud, complaints and complex claims issues, escalating where appropriate and supporting successful resolution.What we’re looking for: (minimum criteria) • Empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach.• Capability of demonstrating excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.• Robust level of computer literacy and ability to effectively navigate a range of IT based systems.• Confident approach and an ability to take ownership for own decisions within the established authority limits and parameters. And if you have any of these, even better • Strong technical knowledge of motor insurance claims, including insurance principles such as indemnity and subrogation, liability assessment, vehicle and property damage claims, relevant case law, industry protocols and The Road Traffic Act.• Proven experience managing an active claims caseload, with the ability to prioritise workloads effectively, demonstrate sound commercial judgement, make logical claims decisions and take ownership within agreed authority levels.• Excellent investigation, negotiation and problem-solving skills, including experience identifying and investigating potential motor fraud, assessing liability and delivering solutions that meet both customer and business needs.• Outstanding communication and stakeholder management skills, with the ability to build relationships across a range of customers and third parties, explain complex information clearly, demonstrate empathy in challenging situations and confidently utilise multiple IT systems to manage claims effectively.We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.What’s in it for you? • A generous pension, with up to 7.5% employer contribution, depending on what you put in. • Virtual GP Service for you and your family• Performance related annual bonus. • 7.2 weeks holiday, with the opportunity to buy more.• Colleague Clubcard discount (10-15% + second card to share with someone else). • Enhanced parental leave.• Opportunities to Save and Buy as you earn. • A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.InterviewsAs a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.Interviews are expected to be held from w/c 31st August 2026.Salary: from £28,000 + annual bonus & benefitsSalary:Work Level: 1Work Level:Location: Newcastle (Hybrid)Location:Office Attendance: Monday to Friday, 09:00-17:00. You'll start your journey with 6 weeks of office-based training, to give you the skills, knowledge and support to succeed. Once fully competent in role, you'll have the opportunity to move to hybrid working, subject to meeting the required criteria.Office Attendance: MClosing Date: Applications close on 5th September 2026 at 5pm. Please note this date may change due to business requirements.Closing Date:Why this role?Why this role?At Tesco Insurance and Money Services, our Claims team does more than handle claims. We support customers through some of life's most challenging moments, helping them navigate difficult situations with empathy, expertise and care.We're looking for Claims Handlers - Settlements to join our Customer Settlement Team. In this role, you'll manage a portfolio of claims from investigation through to settlement, ensuring customers receive fair, timely and professional outcomes while balancing commercial and regulatory responsibilities.Claims Handlers - SettlementsThis is an exciting opportunity to join a high-performing claims team that is passionate about delivering excellent customer experiences. You'll use your technical claims knowledge and negotiation skills to make informed decisions, resolve complex situations and achieve positive outcomes for customers, suppliers and the business.Whether it's settling claims, investigating liability, identifying fraud concerns or supporting vulnerable customers, you'll play a vital role in helping customers when they need us most.What you’ll be doingWhat you’ll be doing• Delivering fair, accurate and timely claim settlements by managing a portfolio of claims in line with policy cover, legal liability and company procedures.• Supporting customers through the claims journey by resolving queries, providing clear guidance and delivering excellent customer service during often difficult circumstances.• Investigating claims, assessing liability and reviewing evidence to support informed decision-making and appropriate settlement outcomes.• Negotiating effectively with suppliers, third parties and representatives to achieve fair settlements and control overall claims costs.• Managing claims reserves, recoveries, diary management and file accuracy to ensure effective caseload management and regulatory compliance.• Identifying potential fraud, complaints and complex claims issues, escalating where appropriate and supporting successful resolution.What we’re looking for: (minimum criteria)What we’re looking for: (minimum criteria)• Empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach.• Capability of demonstrating excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.• Robust level of computer literacy and ability to effectively navigate a range of IT based systems.• Confident approach and an ability to take ownership for own decisions within the established authority limits and parameters.And if you have any of these, even betterAnd if you have any of these, even better• Strong technical knowledge of motor insurance claims, including insurance principles such as indemnity and subrogation, liability assessment, vehicle and property damage claims, relevant case law, industry protocols and The Road Traffic Act.• Proven experience managing an active claims caseload, with the ability to prioritise workloads effectively, demonstrate sound commercial judgement, make logical claims decisions and take ownership within agreed authority levels.• Excellent investigation, negotiation and problem-solving skills, including experience identifying and investigating potential motor fraud, assessing liability and delivering solutions that meet both customer and business needs.• Outstanding communication and stakeholder management skills, with the ability to build relationships across a range of customers and third parties, explain complex information clearly, demonstrate empathy in challenging situations and confidently utilise multiple IT systems to manage claims effectively.We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.What’s in it for you?What’s in it for you?• A generous pension, with up to 7.5% employer contribution, depending on what you put in.• Virtual GP Service for you and your family• Performance related annual bonus.• 7.2 weeks holiday, with the opportunity to buy more.• Colleague Clubcard discount (10-15% + second card to share with someone else).• Enhanced parental leave.• Opportunities to Save and Buy as you earn.• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.InterviewsInterviewsAs a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.Interviews are expected to be held from w/c 31st August 2026.Interviews