Carrières Dynacare - Call Attendant (Remote)

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Job description

Carrières Dynacare { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-17", "description": "

Job Title: Call Attendant\u00A0\u00A0\u00A0\u00A0Where YOU work, makes a difference.\u00A0
\u00A0\u00A0Life is precious and every moment matters. CannAmm is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It\u2019s an environment where you can grow your career in any direction you choose. We\u2019re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Are you our next Call Attendant?\u00A0\u00A0

This position is a team member of the CannAmm Booking Team responsible for booking appointments for Occupational Health needs. The Call Attendant will interact with many of the front-line staff of other functional groups within CannAmm including MROAs, Client Care, and Collection Site Services.\u00A0\u00A0The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.

Status:\u00A0Contract Full-Time\u00A0(12 months)
Vacancy Type:\u00A0Existing
Shift details: 37.5 hours per week; Monday - Friday: between 8 am - 7:30 pm EDT, Saturday rotation 10 am - 6 pm EDT and Statutory holidays: 9 am - 5 pm EDTDepartment:\u00A0Customer Care\u00A0Workstyle:\u00A0Remote (may need to be on-site for training if needed - not mandatory)Location:\u00A0Ontario, Alberta, Manitoba, British Columbia or Nova ScotiaInternal Posting closing date: Friday, August 28, 2026\u00A0\u00A0\u00A0\u00A0Why CannAmm is an amazing place for YOU:\u00A0\u00A0

Join an award-winning \"Top Employer\" with meaningful and impactful career opportunities\u00A0\u00A0\u00A0
Access a health and wellness benefits program that supports you and your loved ones\u00A0\u00A0\u00A0
Grow and thrive with a dynamic, successful company through internal mobility opportunities\u00A0\u00A0\u00A0
Invest in your future through RRSP match benefits and an employee stock purchase program\u00A0\u00A0\u00A0\u00A0
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all\u00A0\u00A0\u00A0

How YOU will make a difference:\u00A0

Phone Booking
- Handle inbound/outbound calls to coordinate occupational testing
- Notate and document all call information according to standard operating procedures.
Web Booking
- Action web booking requests promptly.
- Handle outbound calls to coordinate occupational testing
- Notate and document all call information according to standard operating procedures.
Trouble Shooting and problem solving
- Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
- Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
Provide excellent Customer service and Professionalism
- Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
- Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
- Maintain thorough knowledge of call center processes and adapt to changes required.
- Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
- Maintain a low error rate.
- Reliable attendance and prompt arrival to scheduled shifts.
Other Duties as assigned by the Call Centre OPS Manager/Supervisor.

What YOU bring to the role:\u00A0\u00A0

High School diploma
Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
Bilingualism is an asset.
Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
Excellent organizational, planning, and prioritizing skills.
Computer/Data Entry knowledge
Proficient with Cantrak
Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.\u00A0
Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
Must work effectively and professionally under minimal supervision and exercise good judgment.

Working Conditions:\u00A0

Work from home\u00A0
May need to be on-site for training if located in Edmonton, AB or North Bay, ON

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.\u00A0\u00A0 \u00A0\u00A0\u00A0\u00A0\u00A0CannAmm is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.\u00A0\u00A0In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the CannAmm hiring process.", "hiringOrganization": { "@type": "Organization", "name": "CannAmm", "logo": "https:\/\/app.jobvite.com\/logo\/CMYKLogoFullMinusWRM_1741783801398.png" }, "employmentType": "Contract (F\/T) (25 hours & over)", "industry": "Customer Service- Support \/ Service \u00E0 la client\u00E8le - Support", "identifier": "oy5FAfwC", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Edmonton", "addressRegion": "Alberta", "addressCountry": "Canada" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "North Bay", "addressRegion": "Ontario", "addressCountry": "Canada" } } ], "title": "Call Attendant (Remote)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Call Attendant (Remote) Customer Service- Support / Service à la clientèle - Support Edmonton, Alberta North Bay, Ontario Poser sa candidature Description Poste chez CannAmm Job Title: Call Attendant Where YOU work, makes a difference. Life is precious and every moment matters. CannAmm is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive. Are you our next Call Attendant? This position is a team member of the CannAmm Booking Team responsible for booking appointments for Occupational Health needs. The Call Attendant will interact with many of the front-line staff of other functional groups within CannAmm including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.Status: Contract Full-Time (12 months)Vacancy Type: ExistingShift details: 37.5 hours per week; Monday - Friday: between 8 am - 7:30 pm EDT, Saturday rotation 10 am - 6 pm EDT and Statutory holidays: 9 am - 5 pm EDTDepartment: Customer Care Workstyle: Remote (may need to be on-site for training if needed - not mandatory)Location: Ontario, Alberta, Manitoba, British Columbia or Nova ScotiaInternal Posting closing date: Friday, August 28, 2026 Why CannAmm is an amazing place for YOU: Join an award-winning "Top Employer" with meaningful and impactful career opportunities Access a health and wellness benefits program that supports you and your loved ones Grow and thrive with a dynamic, successful company through internal mobility opportunities Invest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for all How YOU will make a difference: Phone Booking- Handle inbound/outbound calls to coordinate occupational testing- Notate and document all call information according to standard operating procedures.Web Booking- Action web booking requests promptly.- Handle outbound calls to coordinate occupational testing- Notate and document all call information according to standard operating procedures.Trouble Shooting and problem solving- Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.- Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.Provide excellent Customer service and Professionalism- Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally- Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.- Maintain thorough knowledge of call center processes and adapt to changes required.- Maintain excellent communication with internal departments to ensure continuity when releasing information externally.- Maintain a low error rate.- Reliable attendance and prompt arrival to scheduled shifts.Other Duties as assigned by the Call Centre OPS Manager/Supervisor.What YOU bring to the role: High School diplomaMust be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.Bilingualism is an asset.Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.Excellent organizational, planning, and prioritizing skills.Computer/Data Entry knowledgeProficient with CantrakExcellent oral and written communication skills including a good command of the English language as well as good spelling ability. Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.Must work effectively and professionally under minimal supervision and exercise good judgment.Working Conditions: Work from home May need to be on-site for training if located in Edmonton, AB or North Bay, ONPassionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. CannAmm is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the CannAmm hiring process. Poser sa candidature Postuler plus tard ← Retour aux disponibilités actuelles Partager lang: en_US Share LinkedIn Facebook Twitter Courriel Propulsé par Jobvite

Carrières Dynacare { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-17", "description": "

Join an award-winning \"Top Employer\" with meaningful and impactful career opportunities\u00A0\u00A0\u00A0
Access a health and wellness benefits program that supports you and your loved ones\u00A0\u00A0\u00A0
Grow and thrive with a dynamic, successful company through internal mobility opportunities\u00A0\u00A0\u00A0
Invest in your future through RRSP match benefits and an employee stock purchase program\u00A0\u00A0\u00A0\u00A0
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all\u00A0\u00A0\u00A0

How YOU will make a difference:\u00A0

Phone Booking
- Handle inbound/outbound calls to coordinate occupational testing
- Notate and document all call information according to standard operating procedures.
Web Booking
- Action web booking requests promptly.
- Handle outbound calls to coordinate occupational testing
- Notate and document all call information according to standard operating procedures.
Trouble Shooting and problem solving
- Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
- Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
Provide excellent Customer service and Professionalism
- Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
- Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
- Maintain thorough knowledge of call center processes and adapt to changes required.
- Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
- Maintain a low error rate.
- Reliable attendance and prompt arrival to scheduled shifts.
Other Duties as assigned by the Call Centre OPS Manager/Supervisor.

What YOU bring to the role:\u00A0\u00A0

High School diploma
Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
Bilingualism is an asset.
Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
Excellent organizational, planning, and prioritizing skills.
Computer/Data Entry knowledge
Proficient with Cantrak
Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.\u00A0
Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
Must work effectively and professionally under minimal supervision and exercise good judgment.

Working Conditions:\u00A0

Work from home\u00A0
May need to be on-site for training if located in Edmonton, AB or North Bay, ON

Carrières Dynacare { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-17", "description": "

Join an award-winning \"Top Employer\" with meaningful and impactful career opportunities\u00A0\u00A0\u00A0
Access a health and wellness benefits program that supports you and your loved ones\u00A0\u00A0\u00A0
Grow and thrive with a dynamic, successful company through internal mobility opportunities\u00A0\u00A0\u00A0
Invest in your future through RRSP match benefits and an employee stock purchase program\u00A0\u00A0\u00A0\u00A0
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all\u00A0\u00A0\u00A0

How YOU will make a difference:\u00A0

Phone Booking
- Handle inbound/outbound calls to coordinate occupational testing
- Notate and document all call information according to standard operating procedures.
Web Booking
- Action web booking requests promptly.
- Handle outbound calls to coordinate occupational testing
- Notate and document all call information according to standard operating procedures.
Trouble Shooting and problem solving
- Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
- Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
Provide excellent Customer service and Professionalism
- Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
- Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
- Maintain thorough knowledge of call center processes and adapt to changes required.
- Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
- Maintain a low error rate.
- Reliable attendance and prompt arrival to scheduled shifts.
Other Duties as assigned by the Call Centre OPS Manager/Supervisor.

What YOU bring to the role:\u00A0\u00A0

High School diploma
Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
Bilingualism is an asset.
Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
Excellent organizational, planning, and prioritizing skills.
Computer/Data Entry knowledge
Proficient with Cantrak
Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.\u00A0
Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
Must work effectively and professionally under minimal supervision and exercise good judgment.

Working Conditions:\u00A0

Work from home\u00A0
May need to be on-site for training if located in Edmonton, AB or North Bay, ON

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-17", "description": "

Join an award-winning \"Top Employer\" with meaningful and impactful career opportunities\u00A0\u00A0\u00A0
Access a health and wellness benefits program that supports you and your loved ones\u00A0\u00A0\u00A0
Grow and thrive with a dynamic, successful company through internal mobility opportunities\u00A0\u00A0\u00A0
Invest in your future through RRSP match benefits and an employee stock purchase program\u00A0\u00A0\u00A0\u00A0
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all\u00A0\u00A0\u00A0

How YOU will make a difference:\u00A0

Phone Booking
- Handle inbound/outbound calls to coordinate occupational testing
- Notate and document all call information according to standard operating procedures.
Web Booking
- Action web booking requests promptly.
- Handle outbound calls to coordinate occupational testing
- Notate and document all call information according to standard operating procedures.
Trouble Shooting and problem solving
- Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
- Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
Provide excellent Customer service and Professionalism
- Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
- Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
- Maintain thorough knowledge of call center processes and adapt to changes required.
- Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
- Maintain a low error rate.
- Reliable attendance and prompt arrival to scheduled shifts.
Other Duties as assigned by the Call Centre OPS Manager/Supervisor.

What YOU bring to the role:\u00A0\u00A0

High School diploma
Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
Bilingualism is an asset.
Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
Excellent organizational, planning, and prioritizing skills.
Computer/Data Entry knowledge
Proficient with Cantrak
Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.\u00A0
Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
Must work effectively and professionally under minimal supervision and exercise good judgment.

Working Conditions:\u00A0

Work from home\u00A0
May need to be on-site for training if located in Edmonton, AB or North Bay, ON

Call Attendant (Remote)

Customer Service- Support / Service à la clientèle - Support Edmonton, Alberta North Bay, Ontario

Poser sa candidature

Description Poste chez CannAmm Job Title: Call Attendant Where YOU work, makes a difference. Life is precious and every moment matters. CannAmm is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive. Are you our next Call Attendant? This position is a team member of the CannAmm Booking Team responsible for booking appointments for Occupational Health needs. The Call Attendant will interact with many of the front-line staff of other functional groups within CannAmm including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.Status: Contract Full-Time (12 months)Vacancy Type: ExistingShift details: 37.5 hours per week; Monday - Friday: between 8 am - 7:30 pm EDT, Saturday rotation 10 am - 6 pm EDT and Statutory holidays: 9 am - 5 pm EDTDepartment: Customer Care Workstyle: Remote (may need to be on-site for training if needed - not mandatory)Location: Ontario, Alberta, Manitoba, British Columbia or Nova ScotiaInternal Posting closing date: Friday, August 28, 2026 Why CannAmm is an amazing place for YOU: Join an award-winning "Top Employer" with meaningful and impactful career opportunities Access a health and wellness benefits program that supports you and your loved ones Grow and thrive with a dynamic, successful company through internal mobility opportunities Invest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for all How YOU will make a difference: Phone Booking- Handle inbound/outbound calls to coordinate occupational testing- Notate and document all call information according to standard operating procedures.Web Booking- Action web booking requests promptly.- Handle outbound calls to coordinate occupational testing- Notate and document all call information according to standard operating procedures.Trouble Shooting and problem solving- Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.- Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.Provide excellent Customer service and Professionalism- Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally- Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.- Maintain thorough knowledge of call center processes and adapt to changes required.- Maintain excellent communication with internal departments to ensure continuity when releasing information externally.- Maintain a low error rate.- Reliable attendance and prompt arrival to scheduled shifts.Other Duties as assigned by the Call Centre OPS Manager/Supervisor.What YOU bring to the role: High School diplomaMust be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.Bilingualism is an asset.Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.Excellent organizational, planning, and prioritizing skills.Computer/Data Entry knowledgeProficient with CantrakExcellent oral and written communication skills including a good command of the English language as well as good spelling ability. Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.Must work effectively and professionally under minimal supervision and exercise good judgment.Working Conditions: Work from home May need to be on-site for training if located in Edmonton, AB or North Bay, ONPassionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. CannAmm is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the CannAmm hiring process.

Description

Poste chez CannAmm

Job Title: Call Attendant

Where YOU work, makes a difference.

Life is precious and every moment matters. CannAmm is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are you our next Call Attendant?

This position is a team member of the CannAmm Booking Team responsible for booking appointments for Occupational Health needs. The Call Attendant will interact with many of the front-line staff of other functional groups within CannAmm including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.

Status: Contract Full-Time (12 months)Vacancy Type: Existing

Status:

Contract Full-Time

(12 months)Vacancy Type: Existing

Vacancy Type:

Shift details: 37.5 hours per week; Monday - Friday: between 8 am - 7:30 pm EDT, Saturday rotation 10 am - 6 pm EDT and Statutory holidays: 9 am - 5 pm EDT

Shift details:

37.5 hours per week; Monday - Friday: between 8 am - 7:30 pm EDT, Saturday rotation 10 am - 6 pm EDT and Statutory holidays: 9 am - 5 pm EDT

Department: Customer Care

Department:

Customer Care

Workstyle: Remote (may need to be on-site for training if needed - not mandatory)