Call Centre Associate

Job Summary:

• Salary: $1800 - $2300
  
• Working hours: Monday - Friday (9.00am - 6.00pm)
  
• Location: AMK/ Maxwell
  

Job Description:

• Reports to Contact Centre Team Lead
  
• Handle customer service hotline and provide first level of support from OMNI Channels
  
• Resolve customer queries efficiently and escalate problems/issues promptly.
  
• Follow standard operating procedures closely.
  
• Work as a team and ensure that the contact centre service level is met
  

Requirements:

• Diploma / NITEC / GCE ‘O' Level or equivalent
  
• Minimum C5 for English O level
  
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.