Job Title: Call Centre Agent Location: Qatar Employment Type: [Full-Time] Reports To: Call Centre Supervisor / Team LeaderJob Summary: The Call Centre Agent will be responsible for handling inbound and outbound customer calls, addressing customer inquiries, providing solutions, and ensuring a high level of customer satisfaction. The role requires effective communication skills, problem-solving abilities, and the capability to work in a fast-paced environment.Key Responsibilities:Handle incoming calls from customers and respond to inquiries promptly and professionally.Make outbound calls for follow-ups, customer feedback, or promotional activities, as required.Maintain accurate records of customer interactions, transactions, comments, and complaints.Resolve customer issues effectively or escalate to the appropriate department when necessary.Provide information about products, services, policies, and procedures to customers.Meet individual and team performance targets, including call handling time, resolution rates, and customer satisfaction metrics.Adhere to company policies, procedures, and quality standards.Collaborate with team members to improve service delivery and contribute to process improvements.Qualifications & Skills:Minimum high school diploma; a bachelor’s degree is preferred.Previous experience in a call centre or customer service role is an advantage.Excellent verbal and written communication skills in English; knowledge of Arabic is a plus.Strong problem-solving and interpersonal skills.Ability to work under pressure and handle challenging situations with professionalism.Proficient in using computers, call centre software, and CRM systems.Working Conditions:Shift-based work, including weekends and public holidays if required.Office-based role with occasional training or team meetings.Benefits:Competitive salary and performance-based incentives.Health insurance and other statutory benefits as per Qatari labor law.Professional development and training opportunities.Job Title: Call Centre Agent Location: Qatar Employment Type: [Full-Time] Reports To: Call Centre Supervisor / Team LeaderJob Summary: The Call Centre Agent will be responsible for handling inbound and outbound customer calls, addressing customer inquiries, providing solutions, and ensuring a high level of customer satisfaction. The role requires effective communication skills, problem-solving abilities, and the capability to work in a fast-paced environment.Key Responsibilities:Handle incoming calls from customers and respond to inquiries promptly and professionally.Make outbound calls for follow-ups, customer feedback, or promotional activities, as required.Maintain accurate records of customer interactions, transactions, comments, and complaints.Resolve customer issues effectively or escalate to the appropriate department when necessary.Provide information about products, services, policies, and procedures to customers.Meet individual and team performance targets, including call handling time, resolution rates, and customer satisfaction metrics.Adhere to company policies, procedures, and quality standards.Collaborate with team members to improve service delivery and contribute to process improvements.Qualifications & Skills:Minimum high school diploma; a bachelor’s degree is preferred.Previous experience in a call centre or customer service role is an advantage.Excellent verbal and written communication skills in English; knowledge of Arabic is a plus.Strong problem-solving and interpersonal skills.Ability to work under pressure and handle challenging situations with professionalism.Proficient in using computers, call centre software, and CRM systems.Working Conditions:Shift-based work, including weekends and public holidays if required.Office-based role with occasional training or team meetings.Benefits:Competitive salary and performance-based incentives.Health insurance and other statutory benefits as per Qatari labor law.Professional development and training opportunities.Job Title: Call Centre AgentJob Title:Location: QatarLocation:Employment Type: [Full-Time]Employment Type:Reports To: Call Centre Supervisor / Team LeaderReports To:Job Summary:Job Summary:The Call Centre Agent will be responsible for handling inbound and outbound customer calls, addressing customer inquiries, providing solutions, and ensuring a high level of customer satisfaction. The role requires effective communication skills, problem-solving abilities, and the capability to work in a fast-paced environment.

Key Responsibilities:

Key Responsibilities:

• Handle incoming calls from customers and respond to inquiries promptly and professionally.

Handle incoming calls from customers and respond to inquiries promptly and professionally.

• Make outbound calls for follow-ups, customer feedback, or promotional activities, as required.

Make outbound calls for follow-ups, customer feedback, or promotional activities, as required.

• Maintain accurate records of customer interactions, transactions, comments, and complaints.

Maintain accurate records of customer interactions, transactions, comments, and complaints.

• Resolve customer issues effectively or escalate to the appropriate department when necessary.

Resolve customer issues effectively or escalate to the appropriate department when necessary.

• Provide information about products, services, policies, and procedures to customers.

Provide information about products, services, policies, and procedures to customers.

• Meet individual and team performance targets, including call handling time, resolution rates, and customer satisfaction metrics.

Meet individual and team performance targets, including call handling time, resolution rates, and customer satisfaction metrics.

• Adhere to company policies, procedures, and quality standards.

Adhere to company policies, procedures, and quality standards.

• Collaborate with team members to improve service delivery and contribute to process improvements.

Collaborate with team members to improve service delivery and contribute to process improvements.

Qualifications & Skills:

Qualifications & Skills:

• Minimum high school diploma; a bachelor’s degree is preferred.

Minimum high school diploma; a bachelor’s degree is preferred.

• Previous experience in a call centre or customer service role is an advantage.

Previous experience in a call centre or customer service role is an advantage.

• Excellent verbal and written communication skills in English; knowledge of Arabic is a plus.

Excellent verbal and written communication skills in English; knowledge of Arabic is a plus.

• Strong problem-solving and interpersonal skills.

Strong problem-solving and interpersonal skills.

• Ability to work under pressure and handle challenging situations with professionalism.

Ability to work under pressure and handle challenging situations with professionalism.

• Proficient in using computers, call centre software, and CRM systems.

Proficient in using computers, call centre software, and CRM systems.

Working Conditions:

Working Conditions:

• Shift-based work, including weekends and public holidays if required.

Shift-based work, including weekends and public holidays if required.

• Office-based role with occasional training or team meetings.

Office-based role with occasional training or team meetings.

Benefits:

Benefits:

• Competitive salary and performance-based incentives.

Competitive salary and performance-based incentives.

• Health insurance and other statutory benefits as per Qatari labor law.

Health insurance and other statutory benefits as per Qatari labor law.

• Professional development and training opportunities.

Professional development and training opportunities.

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