Job description
Workster is looking for a passionate and detail-oriented professional to become part of our Lisbon-based team as a Business Travel Consultant – Italian Speaking. This is an excellent opportunity to advance your career in the vibrant Business Process Outsourcing (BPO) sector by delivering high-quality business travel solutions for international clients. If you have a talent for customer service, a deep understanding of travel management, and fluency in both Italian and English, we encourage you to apply and make an impact in a multicultural, fast-paced environment.
Key Responsibilities – Italian Speaking Business Travel Consultant, Lisbon BPO
- Provide end-to-end business travel consultancy to corporate clients, ensuring seamless planning and booking of flights, hotels, ground transportation, and ancillary services.
- Respond promptly to client inquiries via phone, email, and online platforms, delivering solutions in both Italian and English to meet business travel requirements.
- Utilise global distribution systems (GDS) and travel management tools to research and secure cost-effective and compliant itineraries.
- Offer expert advice on visa requirements, travel policies, documentation, travel insurance, and destination information.
- Act as a point of contact for travel emergencies and last-minute changes, delivering exceptional service and support under pressure.
- Collaborate effectively with team members and internal departments to deliver outstanding client experiences and meet key performance indicators (KPIs).
- Maintain accurate and up-to-date records using the company’s travel management system and comply with GDPR and all relevant company policies.
- Stay up-to-date with industry trends, preferred supplier agreements, and best practices in travel management to continually enhance service delivery.
Candidate Profile – Business Travel Consultant, Italian Language Specialist
- Previous experience as a travel consultant, travel agent, customer service advisor, or in a similar role, ideally within a BPO, travel, or hospitality environment.
- Full proficiency in Italian and English – both spoken and written; additional language skills are considered an asset.
- Excellent communication and interpersonal abilities, with a talent for building relationships and delivering client-focused solutions.
- Strong IT skills with a good working knowledge of GDS (Amadeus, Sabre, Galileo, or similar) and travel reservation software.
- Highly organised, detail-driven, and able to manage multiple priorities while maintaining attention to accuracy and compliance.
- Demonstrated problem-solving skills, adaptability, and resilience in a dynamic, high-volume customer service setting.
- Commitment to diversity, equity, and inclusion, with a respectful approach to all clients and colleagues from varied backgrounds.
- Passion for travel, client service, and continuous professional development in the business travel sector.
- Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or equivalent practical experience preferred.
Benefits – Business Travel Consultant Jobs, Italian Speaking, Lisbon
- Attractive salary and performance-based incentives within a renowned international BPO company.
- Modern office in central Lisbon, offering a diverse and multilingual team environment.
- Comprehensive onboarding and ongoing training in travel management systems, client service excellence, and the BPO sector.
- Clear career progression opportunities within a leading organisation committed to talent growth and innovation.
- Flexible working patterns designed to promote a healthy work-life balance.
- Health insurance and access to well-being initiatives for your overall physical and mental health.
- Opportunity to take part in global travel industry projects, knowledge exchange, and employer branding events.
Why Start or Grow Your Career as an Italian Speaking Business Travel Consultant in Portugal?
- Play an essential part in delivering exceptional travel solutions to major international clients across diverse industries.
- Develop your travel management and customer service skills in a dynamic, supportive, and multicultural setting.
- Enjoy the benefits of living and working in Lisbon – a cosmopolitan city known for its lifestyle, culture, and business opportunities.
- Work in an environment dedicated to excellence, innovation, and continuous improvement in the business travel field.
How to Apply – Italian Speaking Business Travel Consultant, Lisbon
If you are an enthusiastic professional ready to take your next step as a Business Travel Consultant with fluency in Italian, apply now with your CV. Join Workster and help shape the future of business travel experiences for leading organisations across Europe and beyond!