Business Support Analyst

ApplyAre you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product,a huge global community, as well as a fun and exciting work environment. Survival Guide Users of the Product 7,000,000 Company Growth 60% Year over year Company Maturity Profitable What do we look for? As a Business Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo. Business Knowledge Technical Skills Autonomy Variability of the Job Quality of Product / Tools Responsibilities Help customers with their use of Odoo Business Apps Solve functional problems through chat, email and call by investigatingEngage with our visitors and leads (Livechat) Ensure customers' satisfaction Improve customers's experience with the usage of OdooContribute to the improvement of our productSide projects (recruit and onboard new colleagues on the support team, give support training, ...) Must Have 1+ years of experience in a IT softwares functional support.Bachelors or Masters degree IT & Business AffinityCustomer oriented Autonomous and fast learnerFluent in EnglishSolution minded Nice to Have Good knowledge of business processes Technical knowledge (XML, Python, JS) Why should you say 'YES' to this job? 2 weeks of intensive functional training with final certificationYou will contribute to the improvement of our software Odoo by escalating good feedbackYou will be delivering the best support experience to clients they have never had before!None of your work days will be the same, guarantee! The Odoo culture Building a company we love. READ Who is your manager? Being a team leader at Odoo. READ The founder’s story From 1 to 250 employees in 5 years. READ What do we offer? Compensation & Perks A full-time position with an attractive salary package. Paid leaves 5 Days working week, 24 paid leaves and public holidays as per the IT Industry Prime location Work at the best location with easy transportation connectivity Training 8 hrs of training every month to stay updated with the product and technology Eat & Drink Tea, coffee and snacks provided all day. Sponsored Events Team outing, team lunch, festive celebrations and lots of team building activities Exchange Program Apply to a similar position in a subsidiary of Odoo. Our offices Sneak Peek at our Work Place CultureAre you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product,a huge global community, as well as a fun and exciting work environment. Survival Guide Users of the Product 7,000,000 Company Growth 60% Year over year Company Maturity ProfitableAre you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product,a huge global community, as well as a fun and exciting work environment. Survival Guide Users of the Product 7,000,000 Company Growth 60% Year over year Company Maturity ProfitableAre you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product,a huge global community, as well as a fun and exciting work environment. Survival Guide

Are you ready to learn fast and have a real impact on the company?

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product,a huge global community, as well as a fun and exciting work environment.

killer producthuge global communityfun and exciting work environmentSurvival GuideUsers of the Product 7,000,000 Company Growth 60% Year over year Company Maturity ProfitableUsers of the Product 7,000,000

Users of the Product

7,000,000

Company Growth 60% Year over year

Company Growth

60% Year over year

Company Maturity Profitable

Company Maturity

Profitable

What do we look for? As a Business Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo. Business Knowledge Technical Skills Autonomy Variability of the Job Quality of Product / ToolsWhat do we look for? As a Business Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo. Business Knowledge Technical Skills Autonomy Variability of the Job Quality of Product / ToolsWhat do we look for?

What do we look for?

As a Business Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.

As a Business Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.

Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.

Business Knowledge Technical Skills Autonomy Variability of the Job Quality of Product / ToolsBusiness Knowledge Technical Skills Autonomy Variability of the Job Quality of Product / ToolsBusiness KnowledgeBusiness Knowledge

Business Knowledge

Technical SkillsTechnical Skills

Technical Skills

AutonomyAutonomy

Autonomy

Variability of the JobVariability of the Job

Variability of the Job

Quality of Product / ToolsQuality of Product / Tools

Quality of Product / Tools

Responsibilities Help customers with their use of Odoo Business Apps Solve functional problems through chat, email and call by investigatingEngage with our visitors and leads (Livechat) Ensure customers' satisfaction Improve customers's experience with the usage of OdooContribute to the improvement of our productSide projects (recruit and onboard new colleagues on the support team, give support training, ...) Must Have 1+ years of experience in a IT softwares functional support.Bachelors or Masters degree IT & Business AffinityCustomer oriented Autonomous and fast learnerFluent in EnglishSolution minded Nice to Have Good knowledge of business processes Technical knowledge (XML, Python, JS)Responsibilities Help customers with their use of Odoo Business Apps Solve functional problems through chat, email and call by investigatingEngage with our visitors and leads (Livechat) Ensure customers' satisfaction Improve customers's experience with the usage of OdooContribute to the improvement of our productSide projects (recruit and onboard new colleagues on the support team, give support training, ...) Must Have 1+ years of experience in a IT softwares functional support.Bachelors or Masters degree IT & Business AffinityCustomer oriented Autonomous and fast learnerFluent in EnglishSolution minded Nice to Have Good knowledge of business processes Technical knowledge (XML, Python, JS)Responsibilities Help customers with their use of Odoo Business Apps Solve functional problems through chat, email and call by investigatingEngage with our visitors and leads (Livechat) Ensure customers' satisfaction Improve customers's experience with the usage of OdooContribute to the improvement of our productSide projects (recruit and onboard new colleagues on the support team, give support training, ...)Responsibilities Help customers with their use of Odoo Business Apps Solve functional problems through chat, email and call by investigatingEngage with our visitors and leads (Livechat) Ensure customers' satisfaction Improve customers's experience with the usage of OdooContribute to the improvement of our productSide projects (recruit and onboard new colleagues on the support team, give support training, ...)Responsibilities

Responsibilities

• Help customers with their use of Odoo Business Apps

Odoo Business Apps

• Solve functional problems through chat, email and call by investigating
• Engage with our visitors and leads (Livechat)
• Ensure customers' satisfaction
• Improve customers's experience with the usage of Odoo
• Contribute to the improvement of our product
• Side projects (recruit and onboard new colleagues on the support team, give support training, ...)

Must Have 1+ years of experience in a IT softwares functional support.Bachelors or Masters degree IT & Business AffinityCustomer oriented Autonomous and fast learnerFluent in EnglishSolution mindedMust Have 1+ years of experience in a IT softwares functional support.Bachelors or Masters degree IT & Business AffinityCustomer oriented Autonomous and fast learnerFluent in EnglishSolution mindedMust Have

Must Have

• 1+ years of experience in a IT softwares functional support.

IT softwares functional support.

• Bachelors or Masters degree
• IT & Business Affinity
• Customer oriented
• Autonomous and fast learner
• Fluent in English
• Solution minded

Nice to Have Good knowledge of business processes Technical knowledge (XML, Python, JS)Nice to Have Good knowledge of business processes Technical knowledge (XML, Python, JS)Nice to Have

Nice to Have

• Good knowledge of business processes
• Technical knowledge (XML, Python, JS)

Why should you say 'YES' to this job? 2 weeks of intensive functional training with final certificationYou will contribute to the improvement of our software Odoo by escalating good feedbackYou will be delivering the best support experience to clients they have never had before!None of your work days will be the same, guarantee! The Odoo culture Building a company we love. READ Who is your manager? Being a team leader at Odoo. READ The founder’s story From 1 to 250 employees in 5 years. READWhy should you say 'YES' to this job? 2 weeks of intensive functional training with final certificationYou will contribute to the improvement of our software Odoo by escalating good feedbackYou will be delivering the best support experience to clients they have never had before!None of your work days will be the same, guarantee! The Odoo culture Building a company we love. READ Who is your manager? Being a team leader at Odoo. READ The founder’s story From 1 to 250 employees in 5 years. READWhy should you say 'YES' to this job? 2 weeks of intensive functional training with final certificationYou will contribute to the improvement of our software Odoo by escalating good feedbackYou will be delivering the best support experience to clients they have never had before!None of your work days will be the same, guarantee!

Why should you say 'YES' to this job?

• 2 weeks of intensive functional training with final certification
• You will contribute to the improvement of our software Odoo by escalating good feedback
• You will be delivering the best support experience to clients they have never had before!
• None of your work days will be the same, guarantee!

The Odoo culture Building a company we love. READ Who is your manager? Being a team leader at Odoo. READ The founder’s story From 1 to 250 employees in 5 years. READThe Odoo culture Building a company we love. READ

The Odoo culture

Building a company we love.

READREADWho is your manager? Being a team leader at Odoo. READ

Who is your manager?

Being a team leader at Odoo.

READREADThe founder’s story From 1 to 250 employees in 5 years. READ

The founder’s story

From 1 to 250 employees in 5 years.

READREADWhat do we offer? Compensation & Perks A full-time position with an attractive salary package. Paid leaves 5 Days working week, 24 paid leaves and public holidays as per the IT Industry Prime location Work at the best location with easy transportation connectivity Training 8 hrs of training every month to stay updated with the product and technology Eat & Drink Tea, coffee and snacks provided all day. Sponsored Events Team outing, team lunch, festive celebrations and lots of team building activities Exchange Program Apply to a similar position in a subsidiary of Odoo. Our officesWhat do we offer? Compensation & Perks A full-time position with an attractive salary package. Paid leaves 5 Days working week, 24 paid leaves and public holidays as per the IT Industry Prime location Work at the best location with easy transportation connectivity Training 8 hrs of training every month to stay updated with the product and technology Eat & Drink Tea, coffee and snacks provided all day. Sponsored Events Team outing, team lunch, festive celebrations and lots of team building activities Exchange Program Apply to a similar position in a subsidiary of Odoo. Our officesWhat do we offer?

What do we offer?

Compensation & Perks A full-time position with an attractive salary package.Compensation & Perks A full-time position with an attractive salary package.Compensation & Perks A full-time position with an attractive salary package.

Compensation & Perks

A full-time position with an attractive salary package.

Paid leaves 5 Days working week, 24 paid leaves and public holidays as per the IT IndustryPaid leaves 5 Days working week, 24 paid leaves and public holidays as per the IT IndustryPaid leaves 5 Days working week, 24 paid leaves and public holidays as per the IT Industry

Paid leaves

5 Days working week, 24 paid leaves and public holidays as per the IT Industry

Prime location Work at the best location with easy transportation connectivityPrime location Work at the best location with easy transportation connectivityPrime location Work at the best location with easy transportation connectivity

Prime location

Work at the best location with easy transportation connectivity

Training 8 hrs of training every month to stay updated with the product and technologyTraining 8 hrs of training every month to stay updated with the product and technologyTraining 8 hrs of training every month to stay updated with the product and technology

Training

8 hrs of training every month to stay updated with the product and technology

Eat & Drink Tea, coffee and snacks provided all day.Eat & Drink Tea, coffee and snacks provided all day.Eat & Drink Tea, coffee and snacks provided all day.

Eat & Drink

Tea, coffee and snacks provided all day.

Sponsored Events Team outing, team lunch, festive celebrations and lots of team building activitiesSponsored Events Team outing, team lunch, festive celebrations and lots of team building activitiesSponsored Events Team outing, team lunch, festive celebrations and lots of team building activities

Sponsored Events

Team outing, team lunch, festive celebrations and lots of team building activities

Exchange Program Apply to a similar position in a subsidiary of Odoo. Our officesExchange Program Apply to a similar position in a subsidiary of Odoo. Our officesExchange Program Apply to a similar position in a subsidiary of Odoo. Our offices

Exchange Program

Apply to a similar position in a subsidiary of Odoo.

Our officesSneak Peek at our Work Place Culture

Sneak Peek at our Work Place Culture

ApplyApplyOdoo Experience on YouTube 1. Use the live chat to ask your questions. 2. The operator answers within a few minutes. Watch nowOdoo Experience on YouTube 1. Use the live chat to ask your questions. 2. The operator answers within a few minutes. Watch nowOdoo Experience on YouTube 1. Use the live chat to ask your questions. 2. The operator answers within a few minutes. Watch nowOdoo Experience on YouTube 1. Use the live chat to ask your questions. 2. The operator answers within a few minutes.

Odoo Experience on YouTube

Odoo Experience

1. Use the live chat to ask your questions. 2. The operator answers within a few minutes.

1.2.Watch nowWatch now