Business Analyst

Key Responsibilities: Procurement Operations Coordinate end-to-end procurement activities supporting the programme, including preparation and tracking of procurement documentation, approvals, purchase orders and related records. Draft and coordinate procurement and administrative submissions, including procurement approval submissions, ensuring completeness, accuracy and timely routing for approval. Liaise with relevant government and corporate stakeholders on procurement requirements, purchase order issuance, invoicing and other procurement-related matters. Coordinate with vendors and service providers on quotations, documentation, purchase orders, deliverables and invoicing requirements. Maintain procurement and operational trackers to provide visibility of procurement status, financial commitments, outstanding actions and key milestones. Support the procurement and setup of tools, platforms and services required by the product team. Ensure procurement activities comply with applicable Government and organisational policies, processes and governance requirements. Finance Operations & Budget Management Maintain accurate tracking of programme expenditure, purchase orders, invoices, financial commitments and available budgets. Coordinate invoice verification and payment processing by validating invoices against purchase orders, contractual arrangements, deliverables and supporting documentation. Work with Finance, procurement stakeholders and vendors to resolve discrepancies and facilitate timely processing of invoices. Prepare regular financial and operational reports to provide visibility of actual and committed expenditure against approved budgets. Monitor budget utilisation and identify potential budget, payment or procurement issues early for resolution or escalation. Support financial planning, forecasting, reconciliation and other programme financial management activities as required. Maintain appropriate supporting records to facilitate financial governance, reporting and audit requirements. Resourcing & Recruitment Operations Coordinate administrative activities supporting the recruitment, engagement and onboarding of manpower resources for the programme. Work with Talent Acquisition, recruitment agencies and internal stakeholders to coordinate interview scheduling, candidate documentation and follow-up actions. Coordinate procurement and administrative requirements associated with external manpower resources and service providers. Maintain accurate records and trackers covering recruitment status, resource onboarding, contract periods and related operational dependencies. Monitor contract timelines and support timely renewal, onboarding and offboarding activities in coordination with relevant stakeholders. Operational Excellence & Process Improvement Drive best practices in product operations across one or more problem spaces. Conduct user research and translate insights into operational and product improvements. Develop and implement data-driven strategies to improve operational efficiency and product outcomes. Support procurement and setup of DevOps tools and platforms. Product Operations & Continuous Improvement Develop and maintain SOPs, playbooks and operational documentation to support effective and consistent operations. User Engagement & Product Support Support agency and supplier engagement, including user communications, system walkthroughs, training and onboarding activities. Establish feedback loops between users and product teams to support continuous improvement and product adoption. Support operational readiness for product launches and onboarding waves, including communications, training coordination and readiness tracking. Support Product Managers in functional requirements, User Acceptance Testing (UAT), issue triage and validation of product changes. Governance & Stakeholder Management Coordinate with Product, Engineering, Finance, Procurement, Talent Acquisition, vendors and other stakeholders on operational dependencies and outstanding actions. Maintain appropriate documentation and records to support governance, audit and management reporting requirements. Monitor operational, procurement and financial risks and escalate issues in a timely manner. Develop relevant operational metrics and dashboards and identify opportunities to improve processes, controls and operational efficiency. Product Testing & Delivery Support system and data migration testing. Develop and maintain test documentation, test scenarios, and training materials. Facilitate system demonstrations, walkthroughs, and UAT training sessions. What We Are Looking For: Experience & Education Diploma or Bachelor's degree in Information Technology, Procurement, Finance, Business Administration, Accountancy, or a related discipline. Relevant experience in business analysis, procurement operations, finance operations, product operations, project administration, programme operations or a similar role is advantageous. Candidates with relevant internship or project experience and a strong aptitude for structured operational work may also be considered. Experience working in an Agile product or technology environment would be advantageous. Experience in the Singapore Public Service or supporting Government procurement processes would be advantageous but is not essential. Procurement & Financial Operations Basic understanding of procurement processes such as sourcing, approvals, purchase orders, contract administration and invoice processing. Comfortable working with budgets, expenditure information, invoices and financial records. Experience with government procurement processes, finance systems or enterprise procurement systems would be advantageous. Able to understand policies and process requirements and translate them into practical operational steps. Strong numerical aptitude and attention to detail when handling financial and procurement information. Technical Skills Proficient in Microsoft Excel or equivalent spreadsheet tools, including the ability to organise, reconcile and analyse operational and financial data. Comfortable maintaining structured trackers, dashboards and management reports. Experience with data visualisation, workflow automation, low-code platforms or AI productivity tools would be advantageous. Familiarity with JIRA, Confluence or similar product and project management tools would be advantageous. Encouraged to attain relevant procurement platform certifications to support product testing and delivery. Core Competencies Strong analytical thinking with the ability to translate business needs into functional solutions. Ability to break down complex systems into clear operational processes and identify risks. Excellent communication skills to engage both technical and non-technical stakeholders. Structured, detail-oriented, and strong in documentation and follow-through. Strong collaboration skills across cross-functional teams (product, engineering, policy, operations).

Key Responsibilities:

Key Responsibilities:

Procurement Operations

• Coordinate end-to-end procurement activities supporting the programme, including preparation and tracking of procurement documentation, approvals, purchase orders and related records.
• Draft and coordinate procurement and administrative submissions, including procurement approval submissions, ensuring completeness, accuracy and timely routing for approval.
• Liaise with relevant government and corporate stakeholders on procurement requirements, purchase order issuance, invoicing and other procurement-related matters.
• Coordinate with vendors and service providers on quotations, documentation, purchase orders, deliverables and invoicing requirements.
• Maintain procurement and operational trackers to provide visibility of procurement status, financial commitments, outstanding actions and key milestones.
• Support the procurement and setup of tools, platforms and services required by the product team.
• Ensure procurement activities comply with applicable Government and organisational policies, processes and governance requirements.

Finance Operations & Budget Management

Finance Operations & Budget Management

• Maintain accurate tracking of programme expenditure, purchase orders, invoices, financial commitments and available budgets.
• Coordinate invoice verification and payment processing by validating invoices against purchase orders, contractual arrangements, deliverables and supporting documentation.
• Work with Finance, procurement stakeholders and vendors to resolve discrepancies and facilitate timely processing of invoices.
• Prepare regular financial and operational reports to provide visibility of actual and committed expenditure against approved budgets.
• Monitor budget utilisation and identify potential budget, payment or procurement issues early for resolution or escalation.
• Support financial planning, forecasting, reconciliation and other programme financial management activities as required.
• Maintain appropriate supporting records to facilitate financial governance, reporting and audit requirements.

Resourcing & Recruitment Operations

Resourcing & Recruitment Operations

• Coordinate administrative activities supporting the recruitment, engagement and onboarding of manpower resources for the programme.
• Work with Talent Acquisition, recruitment agencies and internal stakeholders to coordinate interview scheduling, candidate documentation and follow-up actions.
• Coordinate procurement and administrative requirements associated with external manpower resources and service providers.
• Maintain accurate records and trackers covering recruitment status, resource onboarding, contract periods and related operational dependencies.
• Monitor contract timelines and support timely renewal, onboarding and offboarding activities in coordination with relevant stakeholders.

Operational Excellence & Process Improvement

Operational Excellence & Process Improvement

• Drive best practices in product operations across one or more problem spaces.
• Conduct user research and translate insights into operational and product improvements.
• Develop and implement data-driven strategies to improve operational efficiency and product outcomes.
• Support procurement and setup of DevOps tools and platforms.

Product Operations & Continuous Improvement

Product Operations & Continuous Improvement

• Develop and maintain SOPs, playbooks and operational documentation to support effective and consistent operations.

User Engagement & Product Support

User Engagement & Product Support

• Support agency and supplier engagement, including user communications, system walkthroughs, training and onboarding activities.
• Establish feedback loops between users and product teams to support continuous improvement and product adoption.
• Support operational readiness for product launches and onboarding waves, including communications, training coordination and readiness tracking.
• Support Product Managers in functional requirements, User Acceptance Testing (UAT), issue triage and validation of product changes.

Governance & Stakeholder Management

Governance & Stakeholder Management

• Coordinate with Product, Engineering, Finance, Procurement, Talent Acquisition, vendors and other stakeholders on operational dependencies and outstanding actions.
• Maintain appropriate documentation and records to support governance, audit and management reporting requirements.
• Monitor operational, procurement and financial risks and escalate issues in a timely manner.
• Develop relevant operational metrics and dashboards and identify opportunities to improve processes, controls and operational efficiency.

Product Testing & Delivery

Product Testing & Delivery

• Support system and data migration testing.
• Develop and maintain test documentation, test scenarios, and training materials.
• Facilitate system demonstrations, walkthroughs, and UAT training sessions.

What We Are Looking For:

What We Are Looking For:

Experience & Education

Experience & Education

• Diploma or Bachelor's degree in Information Technology, Procurement, Finance, Business Administration, Accountancy, or a related discipline.
• Relevant experience in business analysis, procurement operations, finance operations, product operations, project administration, programme operations or a similar role is advantageous.
• Candidates with relevant internship or project experience and a strong aptitude for structured operational work may also be considered.
• Experience working in an Agile product or technology environment would be advantageous.
• Experience in the Singapore Public Service or supporting Government procurement processes would be advantageous but is not essential.

Procurement & Financial Operations

Procurement & Financial Operations

• Basic understanding of procurement processes such as sourcing, approvals, purchase orders, contract administration and invoice processing.
• Comfortable working with budgets, expenditure information, invoices and financial records.
• Experience with government procurement processes, finance systems or enterprise procurement systems would be advantageous.
• Able to understand policies and process requirements and translate them into practical operational steps.
• Strong numerical aptitude and attention to detail when handling financial and procurement information.

Technical Skills

Technical Skills

• Proficient in Microsoft Excel or equivalent spreadsheet tools, including the ability to organise, reconcile and analyse operational and financial data. Comfortable maintaining structured trackers, dashboards and management reports.
• Experience with data visualisation, workflow automation, low-code platforms or AI productivity tools would be advantageous.
• Familiarity with JIRA, Confluence or similar product and project management tools would be advantageous.
• Encouraged to attain relevant procurement platform certifications to support product testing and delivery.

Core Competencies

Core Competencies

• Strong analytical thinking with the ability to translate business needs into functional solutions.
• Ability to break down complex systems into clear operational processes and identify risks.
• Excellent communication skills to engage both technical and non-technical stakeholders.
• Structured, detail-oriented, and strong in documentation and follow-through.
• Strong collaboration skills across cross-functional teams (product, engineering, policy, operations).