Job description
Job Description
We are seeking an experienced Boutique Manager to lead our boutique in Singapore. As the face of the brand, you will act as a brand ambassador, delivering an exceptional prestige retail experience while driving sales performance and operational excellence. You will inspire and lead the boutique team to manage the operations, cultivate long-term client relationships, and ensure the boutique consistently reflects the brand’s standards of luxury, service, and presentation.
Deliver an exceptional and personalised shopping experience to all clients
Identify client needs, recommend suitable products, and close sales effectively
Drive, monitor, and achieve boutique sales targets
Champion clienteling and CRM excellence, building genuine long-term relationships with high-net-worth clients
Lead, motivate, coach, and develop the boutique team through continuous training and performance management
Motivate the team to meet and exceed sales goals
Ensure the boutique is adequately manned with sufficient manpower planning
Oversee stock levels and assortment, Supervise inventory checks to ensure accuracy, compliance, and control
Ensure the boutique is maintained in accordance with brand standards and guidelines
Ensure that watches are merchandise in accordance to guideline
- Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy
Ensure accurate completion and filing of sales, stock, and customer service documentation
- Collaborate with Marketing on boutique events and activations
- Drive Clienteling and CRM excellence, foster relationships with individuals and inspiring the team to deliver a personalised experience.