Job description
Job description
Sales and operation:- Achieve a monthly sales budget.
- Ensure that a boutique is operated under a clean and luxurious atmosphere.
- Supervise the housekeeper.
- Prepare all necessary Sales Reports and Stock Report, expense reimbursement, credit card slips submission, etc. to the head office, in the absence of Boutique Manager.
- Efficiently operate the POS system and make sure that all sales transactions correspond to the sales turnover generated on a daily basis.
Inventory:
- Monitor and review stock level taken into consideration customer needs and trends, and advise Boutique Manager of any suggestions necessary to increase sales.
- Conduct daily audit of stock management including merchandise receipt, transfers and sales.
- Ensure that the watches and fine jewelry are kept safely in the vaults after the store has closed.
- Manage customers’ reservations and waiting lists of unavailable products.
Personnel:
- Staff motivation and encouragement.
- Ensure that Customer Service Officer delivers a high standard of service to all customers.
- Responsible for leading the team with a good discipline and integrity.
- Collaborate with Retail Manager to develop an internal training /coaching programs on selling skills, product, customer service, marketing, and competitions.
- Ensure that the Sales Associates are well-groomed and deliver a premium-quality service to the customers and a daily basis and motivate sales staff as per guidelines given.
Communication:
- Provide Retail Manager with reviews and updates on various issues relating to store/staff management matters and in order to facilitate improvement in store operation.
- Obtain prior approval from Retail Manager of any changes in store operating procedures or tasks deemed necessary.
Marketing and customer relationship management:
- Handling customer complaints effectively.
- Create as much as possible loyalty/regular customers who will eventually turn to be VIPs.
- Brainstorm and support Retail Manager on any initiatives and implementations on in-store promotions and other CRM programs