Benefits Administration Services Associate II

ConduentPasay City, National Capital Region, Philippinesfull timeMid Level
Active

Job description

  • Improves participant decision-making process by advising participants on plan provisions.
  • Responds to client-specific inquiries, including telephone and web correspondence.
  • Completes transactions related to customer inquiries with limited supervision.
  • Meets timeliness and accuracy standards.
  • Documents calls by creating detailed notes in the case management system.
  • Completes callbacks in a timely manner and escalates as appropriate.
  • Adheres to call center metrics and guidelines within established procedures.
  • Explains the appropriate participant forms and provides guidance on completion.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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