Bell/Valet Attendant

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Overview

The Bell/Valet Attendant provides exceptional guest service by assisting with luggage, safely parking and retrieving vehicles, and providing guests with information about the hotel and surrounding area.

The role requires a professional, courteous and safety-conscious individual who creates a positive arrival and departure experience while ensuring guest vehicles and belongings are handled with care.

Responsibilities

• • Safely and efficiently park and retrieve guest vehicles in accordance with hotel procedures and traffic regulations.
  • Assist guests with luggage, room changes, deliveries and other guest requests.
  • Escort guests to rooms and provide information on hotel services, amenities and the surrounding area.
  • Maintain accurate vehicle, luggage and claim-ticket records.
  • Maintain the cleanliness and organization of the lobby, driveway and bell/valet areas.
  • Coordinate with Front Office, Security and other hotel departments to respond effectively to guest needs.
  • Report vehicle damage, accidents, safety concerns or suspicious activity promptly.
  • Provide attentive, courteous and professional service throughout the guest experience.

  Qualifications &

Qualifications

• Valid driver's permit with a clean driving record.
• Ability to safely operate both manual and automatic transmission vehicles.
• Previous experience in guest service, hospitality, valet or a similar customer-facing role would be an asset.
• Strong communication and customer-service skills.
• Professional appearance, sound judgement and a strong commitment to safety.
• Ability to handle guest vehicles and belongings responsibly and with appropriate care.
• Ability to meet the physical requirements of the position, including prolonged standing and handling luggage.
• Flexibility to work varying shifts, weekends and public holidays as required.