Job description
Position: Bellman
Department: Operations/Bellstand
Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
· Smile, greet and welcome guest
· Load and unload luggage from bell cart
· Accompany guest to room
· Explain hotel amenities to guest
Secondary Responsibilities:
· Answer bellstand telephone
· Make room deliveries when necessary
· Obtain transportation for guest
· Maintain room key control
· Shoe Shine and pickup/delivery
Normal Working Hours: (Shift, days)
· 40 hours per week
· Need to be available nights, weekends, and holidays
· Must be available for overtime when needed
· Subject to winter lay-off
Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
· Prior hotel experience preferred
Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
· High School Diploma or G.E.D.
Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
· Must be able to speak plainly and comfortably to guest
· Able to speak clearly over the phone
Technical Requirements:
· Must be able to learn lay-out of the hotel and location of all amenities
· Drivers license required
Physical Requirements:
Location of Work
Yes
Yes
X
Indoors
Heated
X
X
Outdoors
Below Ground
Temp. Fluctuations
X
Elevated Areas
Personal Protec. Equip. Req
Work Postures
Continuous (up to 8 hrs. in an 8 hr. shift)
Frequent (up to 5.5 hrs. in 8 hr. shift)
Infrequent (up to 3 hrs. in an 8 hr. shift)
Rarely(up to .5 hr in 8 hr. shift)
Standing
X
Sitting
X
Walking
X
Climbing
X
Bending/ Stooping
X
Overhead Reaching
X
Arm/Hand Movement
X
Hand/Eye Coordination
X
Other (Define)
Lifting Requirements
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
10 lbs.or less
11-20 lbs.
21-30 lbs.
31-40 lbs.
Over 41 lbs.
Horizontal Lift
X