Job description
Essential Job Functions
Position: Barista
Department: Retail (Gourmet Shop)
Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
· Execute job in accordance to Standard Operating Procedures for the Barista position
· Proactively acknowledges all guest in a friendly, warm and welcoming manner
· Learn to upsell all products offered at the Coffee Bar
· Become fully knowledgeable of all coffee counter procedures and recipes
· Ability to learn product knowledge in the Gourmet Shop and the ability to discuss with guest
· Stocking the coffee bar supplies, food items, drinks and stock room
· Complete orders and pick up orders from food storeroom, pastry shop, beverage control and main kitchen daily
· Maintaining cleanliness of bar area, pastry case and floor in the Coffee Bar area
· Able to operate and understand the Point of Sale System
· Responsible for reading and understanding shop procedures
· Knowledge of how to open and close the coffee bar
· Demonstrate a ready smile, eager to please attitude with guest at all times
· Ability to work at a fast pace / stressful at times
· Ability to work in a small space with co-workers
· Provide excellent service to our Guest, members and internal customers.
Normal Working Hours: (Shift, days)
· Shop hours are 7am to 9pm
· Barista shift can vary according business to house counts
6am to 2pm, 8am to 4pm, 2pm to 9:15
To be successful in this position, the ideal candidate must meet the following criteria.
The selected candidate must be able to uphold the Greenbrier’s Vision as well as demonstrate the 12 Greenbrier values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility and Fairness.
Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
· Two years guest service
· Previous Barista experience preferred
·
Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
· High School Diploma
·
Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
· Good listener
· Ability to read and write English fluently
· Ability to communicate in a friendly, positive and professional manner
· Well spoken and able to use eye contact to carry on a professional conversation
Technical Requirements:
· Ability to use and understand Point of Sale System
· Must obtain a West Virginia Food Handler’s Permit
· Ability to operate all equipment (Espresso Machine, Smoothie Blender, grinders and Coffee machines) provided at the Coffee Bar
Computer
Experience Software Level (Beginner, Intermediate, Advanced)
Word Processing
Spreadsheet
Database
Programming
Calendars
Internet
Hardware Installation
Technical Skills Skill Level (Beginner, Intermediate, Advanced)
Typing (WPM)
Data Entry
Other
Location of Work YES NO
Indoors x
Heated x
Temp. Fluctuations x
Outdoors
Below Ground
Elevated Areas
Personal Protective Equipment Required
Work Postures Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)
Standing 8hours
Sitting
Walking 8 hours
Climbing
Bending/ Stooping 8 hours
Overhead Reaching
Arm/Hand Movement 8 hours
Hand/Eye Coordination 8 hours
Other (Define)
Lifting Requirements
Frequency (choose 1 per movement)
Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)
Amount 10 lbs.or less , 11-20 lbs. 21-30 lbs. 31-40 lbs. Over 41 lbs.
Horizontal Lift
Overhead Lift Infrequent Floor to Waist Lift Continuous
Grasping continuous
Push/Pull continuous
Carrying continuous
Other (Define)
Required Supervision: (Reports to, Supervision provided, number of people to supervise)
· Vice President of Retail
· Assistant Director of Retail
· Assistant Managers (2)
Other Requirements:
· Consistent demonstration of the Ten Essential Attributes
· Ability to anticipate guest needs
· Works well with a team
· Able to work in small confined spaces
· Professional appearance (follow The Greenbrier and Retail Department Dress Code)
· Conveys enthusiasm
· Must have good organizational skill and detailed oriented
· Must have a passion for the service industry