BANAMEX - Analista UI/UX - Portal Web

The Digital Content Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Work with internal content partners to ensure content is serving business objectives and meeting key perfomance indicators (KPIs)
• Create content and provide oversight of the content calendar for those topics and editing of content.
• Support relevant paid/owned/earned content amplification opportunities and content distribution
• Ensure compliance with business, legal and compliance review of content and imagery
• Provide recommendations with agency partners to ensure that content is engaging, accurate and optimized for search
• Track analytics and optimize content to ensure that traffic/engagement goals and program KPIs are being met
• Support specific partnership pilot programs and work with internal stakeholders to optimize content and distribution
• Collaborate to build a media plan with agency partners to strategically distribute content to target audiences
• Support consumer strategy and pilots, as assigned, working to partner and share learnings with global teams
• Utilize paid channels including social media and syndication partners that effectively align with content topics
• Understand and support quarterly paid media budget and manage marketing programs to determine best marketing channels for content
• Build targeted audience profiles and segments, as assigned, that strategically align with Citi produced content
• Manage retargeting strategy to reach existing Citi customers
• Demonstrate return on investment of content and provide leadership with data that supports need for ongoing content investment
• Partner with vendors to produce content that aligns with Citi goals and deliver content to targeted audience
• Work cross-functionally to develop partnership agreements in accordance with requirements of internal stakeholders
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of experience in content marketing, content writing/editing, and/or related experiences and internships

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Descripción del Rol

El Analista UX/UI apoya en el diseño y mejora de la experiencia e interfaces de usuario para los sitios web de la organización, asegurando un balance entre funcionalidad, estética y usabilidad.

Responsabilidades

• Colaborar en la creación de wireframes, mockups, flujos de usuario y prototipos de sitios web que sean mobile first y responsive.
• Establecer y supervisar las guías de estilo para asegurar que todos los elementos de la interfaz sean coherentes y unificados en todo el producto.
• Diseñar interfaces atractivas y funcionales bajo lineamientos de marca.
• Colaborar en pruebas de usabilidad e investigación con usuarios.
• Trabajar en conjunto con desarrolladores, especialistas SEO y contents para proponer e implementar mejoras.
• Mantenerse actualizado sobre tendencias en UX/UI y diseño digital.

Formación Académica &/o Conocimientos Técnicos

• Licenciatura en diseño gráfico, comunicación visual o afín.
• Conocimiento de herramientas como Figma, Adobe XD o Sketch.
• Conocimientos básicos en HTML y CSS (deseable).
• Familiaridad con principios de UX y usabilidad.
• Conocimiento en marcos de trabajo ágiles (Scrum, Kanban), Desing Thinking y diseño centrado en el usuario.

Experiencia Laboral & Habilidades de Liderazgo

• Experiencia mínima de 1 año en proyectos de plataformas web responsive en sector financiero.
• Participación en pruebas UX con usuarios reales e interpretación de resultados.
• Desarrollo de benchmarks, flowcharts, wireframes.
• Propuestas disruptivas
• Seguimiento de pruebas A/B para mejora continua de componentes.
• Orientado a identificar oportunidades de mejora y anticipar necesidades.
• Revisión de maquetas para lograr interfaces pixel perfect.
• Presentación de propuestas y comunicación efectiva con el equipo y gerencias.