Job description
Description Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence on the Global market. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success. Our team is currently expanding, and we are looking for a B2B Client Partner to join our mission. We invite you to grow with us in a fast-paced, innovative environment.Main Responsibilities:Act as the primary, trusted point of contact for business clients, handling inquiries via phone, chat, and email using approved scripts;Assist clients with platform registration, software installation, verification, fees, payment methods;Collect and review client documentation to ensure full compliance with internal standards, payment regulations, and verification of requirements;Promptly escalate complex tickets and technical problems to specialized internal teams to ensure swift resolution and high client satisfaction;Maintain expert knowledge of the company's products and trading platform to guide prospective or existing clients, while accurately recording all communication data in the database.Requirements:Prior experience in Customer Service or Client Management role will be considered an advantage;Secondary or University education degree is required;Willingness to work on rotating schedule including night shifts;Fluency in English (written and verbal);Analytical thinking and the ability to prioritize tasks with minimal supervision;Strong organizational skills and great attention to detail.We offer: Competitive Compensation: A salary and benefits package that rewards excellence;Health & Additional health insurance;Sports card;Food vouchers and a subsidized yearly transport card;We offer a flexible hybrid work model: fully remote with just two required office visits per month; A special birthday gift to mark your day;Career development opportunities and flexible working arrangements within a dynamic, global fintech team.Description Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence on the Global market. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success. Our team is currently expanding, and we are looking for a B2B Client Partner to join our mission. We invite you to grow with us in a fast-paced, innovative environment.Main Responsibilities:Act as the primary, trusted point of contact for business clients, handling inquiries via phone, chat, and email using approved scripts;Assist clients with platform registration, software installation, verification, fees, payment methods;Collect and review client documentation to ensure full compliance with internal standards, payment regulations, and verification of requirements;Promptly escalate complex tickets and technical problems to specialized internal teams to ensure swift resolution and high client satisfaction;Maintain expert knowledge of the company's products and trading platform to guide prospective or existing clients, while accurately recording all communication data in the database.Requirements:Prior experience in Customer Service or Client Management role will be considered an advantage;Secondary or University education degree is required;Willingness to work on rotating schedule including night shifts;Fluency in English (written and verbal);Analytical thinking and the ability to prioritize tasks with minimal supervision;Strong organizational skills and great attention to detail.We offer: Competitive Compensation: A salary and benefits package that rewards excellence;Health & Additional health insurance;Sports card;Food vouchers and a subsidized yearly transport card;We offer a flexible hybrid work model: fully remote with just two required office visits per month; A special birthday gift to mark your day;Career development opportunities and flexible working arrangements within a dynamic, global fintech team.Description Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence on the Global market. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success. Our team is currently expanding, and we are looking for a B2B Client Partner to join our mission. We invite you to grow with us in a fast-paced, innovative environment.Main Responsibilities:Act as the primary, trusted point of contact for business clients, handling inquiries via phone, chat, and email using approved scripts;Assist clients with platform registration, software installation, verification, fees, payment methods;Collect and review client documentation to ensure full compliance with internal standards, payment regulations, and verification of requirements;Promptly escalate complex tickets and technical problems to specialized internal teams to ensure swift resolution and high client satisfaction;Maintain expert knowledge of the company's products and trading platform to guide prospective or existing clients, while accurately recording all communication data in the database.Requirements:Prior experience in Customer Service or Client Management role will be considered an advantage;Secondary or University education degree is required;Willingness to work on rotating schedule including night shifts;Fluency in English (written and verbal);Analytical thinking and the ability to prioritize tasks with minimal supervision;Strong organizational skills and great attention to detail.We offer: Competitive Compensation: A salary and benefits package that rewards excellence;Health & Additional health insurance;Sports card;Food vouchers and a subsidized yearly transport card;We offer a flexible hybrid work model: fully remote with just two required office visits per month; A special birthday gift to mark your day;Career development opportunities and flexible working arrangements within a dynamic, global fintech team.