AVP, Client Manager - Global Network Banking (UAE NATIONALS ONLY)

The Client Manager is a pivotal role focused on delivering a best in class client experience The Client Manager is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management within the Global Network Banking team. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support. Responsibilities: 1\. Relationship & Origination Support * Maintain professional relationships with client representatives. * Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities. * Identify and originate low-complexity opportunities. * Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives. 2\. Credit Management * Manage credit requests in close coordination with various internal teams * Monitor credit lines and escalate exceptions 3\. Onboarding & Implementation * Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up. * Oversee client documentation and facilitate client training to ensure a smooth transition. 4\. Service Coordination * Serve as the primary point of contact for managing and resolving client escalations. * Facilitate day-to-day operational flows and track client feedback 5\. KYC Ownership * Act as the designated KYC (Know Your Customer) owner for a portfolio of clients. * Take responsibility for completing and maintaining accurate client profiles. Qualifications: * Experience: 5+ years of experience in client management or a related role within the financial services industry. * Technical Skills: Product knowledge and understanding of operational processes and KYC/AML regulatory requirements. * Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously. * Problem-Solving: Proven ability to resolve client issues, manage escalations, and improve processes. * Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships * Attention to Detail: High level of accuracy and attention to detail in all aspects of work. Education: Refer to the table below for education requirement by job level. * Education: Bachelor’s degree in Finance or a related field \------------------------------------------------------ ## Job Family Group: Institutional Banking \------------------------------------------------------ ## Job Family: Corporate Banking \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Please see the requirements listed above. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.