Associate Director, Customer Engineering & Delivery
Job description
About The Company:
What makes iLink Systems' offerings unique is the fact that we use pre-created frameworks, designed to accelerate software development and implementation of business processes for our clients. iLink has over 60 frameworks (solution accelerators), both industry-specific and horizontal, that can be easily customized and enhanced to meet your current business challenges.
Requirements
Key Responsibilities
Client & Account Leadership
● Manage a large-scale client portfolio, spanning data and product engineering engagements.
● Own client relationships end-to-end — client partners, enterprise architects, IT Directors, and C-level executives (CDOs, CTOs, CIOs).
● Act as a trusted advisor: able to articulate technical issues and trade-offs in a way that resonates with both technical and executive stakeholders.
● Mine the account for new opportunities and establish new stakeholder connections, growing the relationship organically through delivery credibility and insight.
● Travel to client locations periodically, as needed by the engagement.
Commercial & Account Management
● Own account P&L; drive revenue growth and optimize gross margin across the portfolio.
● Track budgets closely across all engagements within the account.
● Manage a mix of Fixed Bid (FB) and Time & Material (T&M) engagements.
● Lead estimation and proposal efforts, including scoping, pricing, and solutioning for new and expanding work.
● Present business strategies, data architectures, and technical solution approaches directly to customers.
Technology & Delivery Leadership
● Oversee delivery of data analytics, data engineering, and data science projects, ensuring quality and business impact.
● Oversee delivery of product engineering solutions across web, desktop, and cross-platform technologies.
● Guide solution architecture and technology selection at a decision-making level by partnering closely with architects.
● Work experience with modern cloud platforms — Microsoft (Azure/Fabric), Snowflake, or AWS.
● Work experience with modern web technologies (e.g., Angular and React).
● Work experience with agentic AI approaches and frameworks (e.g., Microsoft Agent Framework, LangChain).
● Navigate ambiguous or evolving requirements and help drive product direction where needed.
● Ensure delivery discipline across large teams using structured methodologies (e.g., SAFe) and sound project delivery practices generally.
People & Organizational Leadership
● Build, lead, and grow large, multidisciplinary delivery teams.
● Demonstrated, proven experience in people management, client management, and stakeholder management.
● Represent the organization's technical capability externally — e.g., conducting technology webinars or similar thought-leadership activities.
Required Qualifications
● 12+ years of Industry experience
● At least 4+ years of experience leading large teams delivering multiple projects for one or multiple customers.
● Proven, substantial experience managing large client accounts/portfolios, including account P&L ownership, revenue growth, and gross margin optimization.
● Experience handling both Fixed Bid (FB) and Time & Material (T&M) engagement models.
● Proven, strong people management, client management, and senior stakeholder management experience — including relationships with Enterprise Architects, IT Directors, and C-level executives (CDOs, CTOs, CIOs).
● Demonstrated experience leading large, multidisciplinary delivery teams (people and/or program leadership at scale), ideally across more than one technical discipline.
● Comprehensive experience with estimation, proposals, and presales solutioning.
● Prior hands-on experience in either data engineering or product/application engineering.
● Work experience with Angular, React, or equivalent modern web/cross-platform frameworks.
● Work experience with .Net or equivalent server side technologies.
● Work experience with both data engineering/analytics concepts and product/application engineering concepts.
● Work experience with cloud platforms (Microsoft Azure and/or AWS) at a solutioning/decision-making level.
● Work experience with agentic AI concepts and frameworks (e.g., Microsoft Agent Framework, LangChain) at a solutioning/decision-making level.
● Excellent presentation and communication skills, including the ability to present data visuals, numbers, and technical architecture clearly to business audiences.
● Willingness and ability to travel to client locations and work onsite frequently as required by engagements.
Benefits
- Competitive salaries
- Medical, Dental, Vision Insurance
- Disability, Life & AD&D Insurance
- 401K With Generous Company Match
- Paid Vacation and Personal Leave
- Pre-Paid Commute Options
- Employee Referral Bonuses
- Performance Based Bonuses
- Flexible Work Options & Fun Culture
- Continuing Education Reimbursements
- In-House Technology Training