Assistant Manager - WFM

EXLCebu, Cebu Province (Central Visayas), Philippinesfull time
ActiveVerified 4h ago

Job description

Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses

Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data

Graduate. Minimun of 2 yrs in the current role

* Manage Daily, Weekly, and Monthly schedules
* Work closely with operations in terms of Schedules and Leaves Allocation
* Work closet with Onshore Partners in terms of daily, weekly, monthly, and quarterly schedules

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