Assistant Manager-Facilities Management Soft Services

We are currently recruiting for an Assistant Manager - Facilities Management Soft Services to join our Total Facilities Management team in Dubai.

Scope: Assistant Facilities Manager Soft Services is responsible for managing and supporting all division operations daily. This role also ensures that any issues or conflicts are resolved satisfactorily in order to maintain the high service levels expected by client and customer groups.

Financial

• Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards.
• Monitor and maintain cleaning supplies and equipment inventory, ensuring adequate stock is available at all times.

Customer

• Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally.
• Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.

Process

• Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
• Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
• Ensure all the PPM and SR are closed as per target closing time and completed.
• Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
• Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
• Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
• Responsible for the preparations of the monthly staff meetings and also for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors.

Innovation

• Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness

Selection Criteria

• 7 years or more in the field of Facility management in a managerial position
• 2 years and more in Mall management in a managerial position
• Bachelor’s degree or equivalent degree in facilities management and BICS training certificate
• Good Knowledge of heavy-duty cleaning machines and cleaning chemicals
• Good Knowledge of cleaning procedures and methods
• Proven project management skills
• Proven experience leading continuous improvement projects-commercial and contract awareness